DirtBikesDirect Reviews 

79
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Very weird . Got a bike from here a couple years ago . Had no issues : was delivered in a couple of days . Ordered spare parts as things have worn down since and I have received nothing for 4 weeks an... See more

Rated 1 out of 5 stars

Bought 2 crash helmets as Christmas gifts for my Grandsons aged 5 and 3. These were ordered on 2nd December 2023 and advised on email I would be contacted when out for delivery. Nothing heard for 2 we... See more

Rated 3 out of 5 stars

Ordering very easy and delivered a lot quicker than expected. Very disappointed with after care. Bike has a battery fault and even thought told them within 24 hours, it’s now been 2 weeks since I’ve e... See more

Rated 1 out of 5 stars

Total fraud. My daughter ordered a radio control model kit for £329. She was sent a different model worth less than £180. Dirt bikes direct refuse to exchange for the correct model or to refund. T... See more


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1.5

Bad

TrustScore 1.5 out of 5

79 reviews

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1.5

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(79)

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Rated 3 out of 5 stars

Ordering very easy, big let down on customer service

Ordering very easy and delivered a lot quicker than expected. Very disappointed with after care. Bike has a battery fault and even thought told them within 24 hours, it’s now been 2 weeks since I’ve emailed them every other day, (couldn’t get through on phone) to actually get them to accept the battery back, which I have had to pay for and not been sent a replacement yet so who knows how long before the bike is actually usable for the purpose it’s intended for. Big shame really as it’s my sons bike and several of his friends were going to follow suit and order from there and now will be going elsewhere.

February 7, 2022
Rated 1 out of 5 stars

Front wheel bearing was broken and the…

Front wheel bearing was broken and the petrol tank was snapped in pieces. Waste off money

February 7, 2022
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Reply from DirtBikesDirect

Hi Sean,

It is disappointing that you have left this review as I can see on our system that we sent you a new fuel tank and front wheel bearing the moment this issue was made aware to us. These two parts were sent out free of charge despite the item having being ordered in early November and the issue being reported in late December. Unfortunately due to the nature of our goods a small minority do get damaged in the post due to couriers mishandling the boxes. However we make sure we are quick to rectify this when an issue is reported and send out parts as in your case.

DirtBikesDirect

Rated 5 out of 5 stars

very friendly speedy reliable service

very friendly speedy reliable service, would have no problem using again

February 7, 2022
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Reply from DirtBikesDirect

Hi Graham,

It was great dealing with you and we hope you like your upgraded bike. I think it was a good choice to go for the KXD18 over the KXD01 as we discussed on the phone.

Cheers!
DirtBikesDirect

Rated 5 out of 5 stars

Boys not had a lot of use of the bikes…

Boys not had a lot of use of the bikes yet. But there was a washer missing I emailed over Xmas new year and have been s3nt the part missing. Excellent service thank you

February 7, 2022
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Reply from DirtBikesDirect

Hi June,

Good to hear we got you the missing washer sorted quickly and we bet the boys cant wait for some better weather to get out and use there bikes!

Time to get suited and booted!
DirtBikesDirect

Rated 3 out of 5 stars

Amazing bike it’s more about the…

Amazing bike it’s more about the service when you try and contact them they are very rude

February 7, 2022
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Reply from DirtBikesDirect

Hello Marcus,

We are pleased to see you are happy with your XTD140 dirt bike. It is disappointing to hear you were not treated in a way which you would expect. I will have your communications reviewed internally by our team for quality training.

Many Thanks
DirtBikesDirect

Rated 3 out of 5 stars

The bike doesn't run properly

The bike doesn't run properly, keeps cutting out

February 7, 2022
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Reply from DirtBikesDirect

Hi Joseph,

I can see this is currently being dealt with by our technical support team and can assure you they will do all that they can to get your bike setup correctly.

Thanks
DirtBikesDirect

Rated 5 out of 5 stars

Great little bike for the money…👍

Great little bike for the money grandson loves it :) fast little bike when it goes but make sure you get some one with bike building experience as it's really hard to put together when it arrives not easy at all, but overall well worth the money 👍

February 6, 2022
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Reply from DirtBikesDirect

Hello Richard,

We hope the bikes not to fast!

DirtBikesDirect

Rated 1 out of 5 stars

The bike was bought for my son for…

The bike was bought for my son for xmas! When opened a part was broken! I emailed and was told a replacement would be sent out but nothing was received then after being used 3 times the bike stopped working! I have had to buy new parts in order to get the bike working again!! I will not recommend this company to anyone and i will not purchase again from this company!!

February 5, 2022
Rated 1 out of 5 stars

exhaust cap snapped off

exhaust cap snapped off, engine holder snapped off and the fuel pipe was so dry it was solid to the point were it snapped in half. the bike wont start with out new equipment being bought. all round worst xmas present i ever bought for my children. dont buy unless bike has thoroughly been checked over!! oh and i bought 2 yes 2 and im having pretty much the same fuel pipe issue with that aswell. deffo not worth £460 for the 2 bikes!

February 4, 2022
Rated 1 out of 5 stars

Wouldn't recommend my son had a bike…

Wouldn't recommend my son had a bike for Xmas the fuel cap snapped when it was replaced he went out on it for the first time and the exhaust flew out and when looking at it it has snapped contacted the company to say they can't do nothing inhave to buy new exhaust won't be returning

February 4, 2022
Rated 1 out of 5 stars

Awful service

Awful service, bike turned up and when we put it together we realised it didn’t turn right fully. We found that there was a weld in the way that stopped it turning. We contacted company sent pictures and videos after they reviewed this they told us that this was normal. So I said it’s normal for a bike not to turn right. This was a week before Christmas they haven’t got back to me and have ignored my emails. It’s a shame because the bike looks great but don’t buy this product because it doesn’t turn right and according to the company this is normal

February 4, 2022

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