Discogs Reviews 1,047

Found it impossible to join/login. Really frustrating.

Abusive and crazy company that uses the veneer of being 'like wikipedia' to avoid legal liability for the falsehoods it prints.

If anything ever goes wrong with an order, know that you will be on your own. If an error ever occurs with your account due to site maintenance, know that you will be blamed. If you submit a ticket to customer service, know that it will not actually be read and you will received a canned response weeks (yes, weeks) after your submission. Your issue will not be resolved. It will never be resolved. Problem with a seller? Too bad. Double charged for an item? No you weren't. Submitted proof? No you didn't. Missing item? No it isn't. Once Discogs gets its cut from the sale, it's over.

I found myself suddenly locked out of the account I had managed for 20 years or thereabouts. 1000's of sales & purchases,1000's of feedback 100% positive. And 1000's of additions in my collection and want lists. Frequent messages to Discogs Customer Services,Frequent replies that they has sent reset links but they were never received. I could never understand why the direct messages were received by the links for reset were not.
I hadn't changed my login in details.

I then tried to set up a new account but found that my e mail address was "This E Mail address is already in use " and likewise with the password. BUt when I tried those login details the message was something like "The password or E Mail are wrong".

For unknown reason Discogs management were not able to get me back into my account.

I tried dozens of new passwords and set up new E:Mail accounts but all were refused and it was almost like my IP address was blocked. I had to go to the library to set up a new account.

So far I have been able to buy with no issues using both Paypal and Debit Cards to pay..However for unknown reasons and despite reporting this to Discogs multiple times I cannot list items for sale.
I go through the lengthy seller set up get to "link my Paypal" on Paypal it says everything was linked but when I go back to Discogs I cannot sell.

Useful for finding first pressings and rare stuff... however frustrating as a seller:
- clunky interface.... and the inventory management improvements they have been shouting about are a step back
- ridiculously complex shipping policies... why should sellers set these/ take the risk? You can get tripped up by post Brexit taxes for example - and support are like 'well watch this 15 min tutorial'. No, have someone in your team who tracks and updates the postal rates worldwide, by size. Sellers should just need to set amount for packaging
- sold items are not automatically deleted from inventory

Overall, nice concept - but needs to be managed by a small team of dedicated music lovers... versus run as a 'platform' focused on harvesting selling fees.

Why anyone would use this site is beyond me , want to buy a record ? It’s quicker to walk into town that log in to this poor excuse for a site , sellers must be losing thousands of customers !
Avoid and use EBay , ten times better and even eBay is dodgy

Not sure of the tech stack here but the login process is an abomination. Gets confused with username email oauth. Goes round in circles until locked out for 4 days! arbitrarily long and weird error codes Error Code:B220 no explanation. Obtuse language. Seems like a lot of legacy cruft. Needs a rewrite.

I've been unable to access my account for 4 days because I'm locked out of Discogs for some reason! An AI. chatbot on the site responds, whom is very sorry about the matter and keeps adding more and more tickets. Support's response is to log in and check the instructions! The links I get don't work! Incredibly poor help! I must add that the database mostly pretty good and reliable, which is why the 2 stars and not zero.

I am going to echo many other reviews. As the platform has got bigger, the reliability of sellers regarding the gradings given to records has plummeted.
2 of the 4 purchases this month have been drastically over graded… and as such been over priced.
Fortunately, in the UK we have the sales of goods act which offers some protection and applies to second hand items as well a new.

Such a bloody shame because Discogs was the greatest point of contact for record lovers across the globe. It’s just to untrustworthy now.

After being a member as a buyer since 2019 I'll be closing my account after a recent very unpleasant transaction once all my current orders are fulfilled.
I no longer feel safe buying on the site as the result of one particular sellers trading behaviour.
Unfortunately I can't leave negative feedback because I hear that retaliation feedback is a common problem on the site. Because I'm an occasional buyer with only 26 purchases, of which only 16 sellers have left feedback then one negative strike would lower my current 100% rating to approximately 95%...which would seriously prevent me from purchasing from many sellers. Thus making it pointless staying on the site.
After being charged £6.20 for shipping on one CD the seller got greedy and used the shipping as leverage for more profit. After cutting it too close and not paying enough I've had a £7.00 "Insufficient postage" charge from Royal Mail, bringing the total postage to £13.20 which is absolutely extortionate for UK mainland delivery.
Unfortunately there's no way to resolve this without me picking up negative feedback as the last message from the seller had 'Attitude".....Easier just to go as it's an argument I can't win......The site is not set up correctly!

Impossible to sign up for an account as site will not work with all my security enabled , VPN etc !

Accept my security or do without my business fools !

A few years ago I was happily selling a few items on Discogs until they brought in a new Shipping Policies system which was a nightmare to do and so convoluted they issued a 15 minute tutorial video which didn't cover any of the problems one might encounter, so I cancelled my listings.
I decided to try again today as I have a few items to sell and managed to set up the UK policy but for some reason it is not letting me set up one for Europe. I cannot do anything now, not even log out as all I get is a pop up box asking whether I want to save changes and regardless of whether I click yes or no I still cannot log out. There is no customer support either as a chatbot just sends you a ticket with two links, which are of no use.
I have never experienced anything like this ever, they have made a previously good system into one that for me anyway has effectively froze my account.

selling fees are too high but the experience as a buyer is flawless and their website is really great and simple to work with. also not a lot of delusional sellers like ebay and not a lot of scalpers either. people know what their media is worth. plenty of other places to sell records like ebay too so they can charge as much as they want as far as im concerned i dont sell on there.

I stopped using Discogs after buying only two items. The first arrived damaged and I'm still waiting for the second item to arrive after 4 weeks.

The website is really not user friendly, I recently bought a record and CD, wanted two records and did not realise the search had gone from vinyl only… I won’t use again but will go direct to the sellers own websites, particularly those with physical shops..

Considering the fact that Discogs takes a very high share of your sellings you should expect them to run the website properly and fill the database. They don't. They in fact do absolutely nothing. The database is filled by you & me, their website breaks down constantly (with constantly I mean up to 50 times a day when I check pressings- this is the screen you see all the time: This Page is Unavailable Right Now), nothing works properly, their inventory management is the worst I have ever seen, it all seems Discogs is a cash cow for the owners and that's about it. I really hope there will be an alternative coming up from people who are dedicated. Not like Kevin.

Only just bought one CD,it was as described, it arrived on time, and I am very happy with the article,and the service from Discogs.

Simply The Pinnacle of Evil

I've used the platform for 10+ years. I've sold media, bought media, and submitted 500+ previously undocumented releases. What started as a database for tracking released music, turned into a gluttony-tax for small business owners and hobbyists.

Discord has subtle racism and a superiority complex between music-genres. If you like hip-hop music (old-school, or new) don't use this platform to submit new releases. The middle-aged European white men that plague the platform will track down anything you submit, vote it down, eventually you will be banned from submitting anything, which means if you're a seller, you can't sell it, if you want people to find it in the future for track lists, album art, they won't find it because the community can ban you out of simply nothing.

It's virtually a cesspool of egotistical old-heads, each with their own egotistical views on which artist/band/album is the GOAT, who clash time-and-time-again with one-another. At the same time, they're all so closed-minded when you suggest any form of media released more than 20 years after they were born.

Charges higher fees than what is agreed upon and when I email support I get no response. What is usually called fraud.

I am currently seeking legal representation due to ongoing harassment, cyberbullying, and privacy violations on Discogs.com by both users and staff. Certain users have publicly attempted to expose what they believe to be my account details, targeted my posts to damage my reputation, and interfered with my business operations. They even started a separate thread in a forum to collude on how to get rid of me. After filing a complaint with the CCPA and the Attorney General of my state, my account was suspended in what appears to be retaliation. Discogs customer support stated that my account was suspended for using abusive language on a submission page, but they provided no evidence of any abusive language, as there was none. There is clearly something wrong with the way things are handled there.