OfficeSupply.com Reviews 

142
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

After sending me the wrong order Twice, they told me I had to pay for the return shipping. Very poor way to do business. I will definitely be taking my shopping elsewhere.

Rated 3 out of 5 stars

The pros: Their prices for crafts cannot be beat. Items that are $10 elsewhere are $2-$3 here, & I've taken full advantage of it! Lots of choices & again, their prices are phenomenal. The cons: I'... See more

Rated 1 out of 5 stars

Office supply.com is a terrible company! I ordered an executive desk through Amazon. Amazon informed me that the desk was shipped on 4/24/26 by the seller and was told it will arrive between 4/27 to 4... See more

Rated 5 out of 5 stars

No complaints. They have toilet paper and paper towels when all other online retailers are out and canceling orders. I'm enjoying auto-delivery of my paper goods while everyone else is freaking ou... See more

Company details

  1. Office Supply Store
  2. Office Supplies Store
  3. Office Furniture Store
  4. Stationery Store

Information provided by various external sources

Office supplies, office furniture, equipment, janitorial & cleaning supplies, shredders, binders, copy paper and more at low prices at Discount Office Items


Contact info

2.3

Poor

TrustScore 2.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(142)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is looking shady

This company is looking shady. Ordered electrical equipment and never got it. The comments in the tracking say it was send. No it WAS NOT.
The phone, email and chat are dead ends. What a surprise. Lets see if they call or email me back and do the right thing... How about my money, that's a good place to start. Hey do you know if that are off shore?

November 5, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered dart lids for dart 10 oz cups…

I ordered dart lids for dart 10 oz cups -they advertise that it’s fits the 8oz and the 10oz dart cups great but when I got them it didn’t fit I called them and they say it only fits some not all 10oz cups need to read the fine print , reputable companies will send you a return label and apologize for not being clear but not them they say they are right and you pay return shipping I wouldn’t recommend using them I’m going back to the company I used for years where nothing is ever a problem, I was sure as a first time customer they would try to keep me a customer …sad

October 25, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered this desk "Realspace Magellan…

I ordered this desk "Realspace Magellan 60"W Corner Desk, Espresso" and received a request for a review from OfficeSupply.com. I gave them 4 stars as all was good besides the desk has lots of Formaldehyde in it and they did not mention it on their website. Only when the desk arrived, you can see the warning stickers on the parts. Kind of too late to learn about it, as the desk already arrived and it's a big headache to put all parts back into the box and set up a pick-up or ship this very heavy box back. I posted my 4-star review and mentioned formaldehyde and they removed my review :-) They don't want people to know the truth.

October 11, 2021
Unprompted review
Rated 1 out of 5 stars

I purchased Sharpie product 12 dz

I purchased Sharpie product 12 dz. for my customer, my buyer company within 15 days never recieved delivery.
when i call to office supply, they told order deliver within 2 days. but they never providing any tracking #.
this company is very very unresponsible , not happy at all

September 29, 2021
Unprompted review
Rated 3 out of 5 stars

Ordered a few small things at a…

Ordered a few small things at a discount from other sites but I have tried numerous times to unsubscribe from their email list but found it impossible. They will not let you go. So unless you’re ok with getting numerous future emails from them don’t even think of purchasing anything from them.

September 22, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible company & scams

Horrible company & scams. Do not order anything from this company. I will make sure in my power OfficeSupply.com go out off business. Bad business & fake customer service.

September 4, 2021
Unprompted review
Rated 1 out of 5 stars

missing products, fake customer service

Ordered 2 products and one of them had missing items. All of the phone numbers, chat bots, and emails listed to contact them about returns or refunds are dead ends. I did receive what I ordered but there seems to be no back end on customer service when something goes wrong. Will not use again.

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

I tried to order Canon ink for my…

I tried to order Canon ink for my printer and did not notice that it was incompatible with my model. I opened the end of the box but did not disturb any of the sealed ink. They refused to let me return this item because I opened the box. I lost $136.00. Don't use this Company! Horrible customer service. I would give them zero stars if possible.

July 26, 2021
Unprompted review
Rated 2 out of 5 stars

Purchased some modeling clay at a…

Purchased some modeling clay at a premium price but needed it for future job. Didn’t open it for a few weeks until ready to use and realized it was not what I expected. When I called about returning it I was told it was past 30 days. I offered to pay a restocking fee but they wouldn’t accept. That’s sorry customer service and I won’t buy anything else from them. I own my own business and I bend over backwards to help my customers

June 29, 2021
Unprompted review
Rated 1 out of 5 stars

Great price but absolutely not support

Great price but absolutely no support! Sent a file cabinet missing hardware and would not send me the hardware and directed me to a 3rd part vendor. Pay the extra money and buy from a reputable company!!!!!!!!!!

June 13, 2021
Unprompted review
Rated 1 out of 5 stars

1st order with this company and utterly dismayed.

1st order with this company and utterly dismayed at the product they sent me. Not only was it mostly made of cardboard, but I got a used product in which EVERY piece was damaged. It had been put together previously and torn apart to be shipped to me! $120 just thrown away!!

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY!

I had to return $105.84 worth of products because I ordered the wrong item. I notified OfficeSupply.Com via email of the shipping date and tracking number. After two weeks I still had not heard from them or receiving my refund so I sent a second email. After three weeks of not receiving a reply or getting my refund I sent a third e-mail. They replied saying they had never received my return items! The USPS tracking clearly shows they did!

April 12, 2021
Unprompted review
Rated 1 out of 5 stars

Bad buisness!

I accidently over ordered small note pads, so i emailed them and they havent responded. Its allready been 11 days and no word. Its my fault. I should have done better research. Remember folks order from a well known buisiness. I advise future window shoppers to not be a customer of officesupply.com

April 8, 2021
Unprompted review
Rated 1 out of 5 stars

Do not use Officesupply.com

Do not use or trust Officesupply.com. They will con you. They sent me fake, phony products. My window cleaning business loves & exclusively uses Glass Plus. I ordered cases of Glass Plus from OfficeSupply.com, which is supposed to be manufactured by a particular company. Officesupply.com sent me a product made by another unauthorized manufacturer with a fake label that purports to be the real company. The cleaner itself is NOT Glass Plus and does not perform well. My window cleaning company has used Glass Plus over 30 years, and I can tell you this phony product smells different, does not clean effectively, and is a much darker shade of blue- which causes it to leave blue stains if dripped on carpets or walls. The strong blue color also permanently stains furniture & wood floors. The label on the back of this FAKE product says this is licensed to Diversy. This is a lie. I phoned the actual manufacturer. Their rep tells me they have no licensing agreement with Diversy. OfficeSupply.com is a con job. Do not use them. Do not trust them.

April 6, 2021
Unprompted review
Rated 2 out of 5 stars

Be sure to read the return policy…

Be sure to read the return policy before ordering. I received a product that was extremely poor quality and decided to return it rather than upset my staff and customers. I had opened one package of 25 items (that's how I knew it was inferior. When contacting Office supply for a return authorization, this is considered my "choice" to return the item, not a defective or wrong item so I have to pay for shipping to return it and can only return unopened items. I'll take the loss here and beware of future orders or I'll simply go back to ordering from Amazon who values their customer's satisfaction. BTW: the item I got was from Office Depo! I re-ordered an Avery product for less money.

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! Canceled my order for no reason and gave me some lame explanation. Would never order anything from them!

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a laminating machine and needed…

Ordered a laminating machine and needed matte laminating sheets. I received what I ordered, but although the description of the sheets stated matte, they were glossy. Had very frustrating emails from their customer service. She kept asking if I received what I ordered. Yes, I did. BUT THE DESCRIPTION WAS WRONG. She then gave me the information on the right product, but no offer to fix what they had done. I even asked if they would waive $9 shipping, and then her response was to AGAIN ask if I received what I ordered. Finally gave up and ordered elsewhere.

March 9, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look