Three items sent, one had defect. Contacted customer advice number and sorted issue quickly. Returned item and express delivery brought replacement next day. Customer advice agent was really helpful.... See more
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Two parcels gone missing/ not delivered. Both with important gifts in which cannot be re ordered. Disney you are letting your customers down by using the worst delivery service evri. Also trying t... See more
Why does one of the worlds biggest corporations use the worlds worst delivery courier?!? £6.00 delivery for Evri!!! Just to say that again, EVRI! (You can get a proper trusted courier service for... See more
Bought £300 item, returned item using their very own label and shipping provider Evri, then told the item isn’t in the box and I’m lying, have a purchase history of 5+ years on my account but for Di... See more
Company details
Information provided by various external sources
Shop at the online Disney Store and discover a wondrous variety of magical gifts and toys
Contact info
United Kingdom
- www.disneystore.co.uk
1.7
Bad
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Shockingly Bad Service - No "Magic" This Christmas
I ordered items on the 6th December and paid for express "next day" delivery. I studied the terms on the site to ensure the items would arrive on time. I was told to add one day for my postcode.
I ordered before 4pm on the 6th and the items did not arrive until the 12th! Items were no good to me as they were for family heading to Disneyland and they left on the 10th.
I sent an email including my order number on the 9th December - no reply. Once I received the items i phoned customer service to see about returns after 30 mins on hold I was told my Postage was NOT going to be refunded and I had to pay for sending the items back. Not a happy customer.
December 16, 2013
Unprompted review
Dreadful!
They have taken the money out of my account but my order has not arrived. No response to emails and the phone number now 'cannot be recognized'. Terrible service and if you look on their Facebook page there are a lot of other very unhappy customers!
December 10, 2013
Unprompted review
Top Notch Customer Service!!!!
When things went wrong with my delivery the team where at hand to solve the problem - Joshua, Aoife, Jessica & Charlotte!!!!!! Thank you guys & gals, from one very satisfied customer :)
November 27, 2013
Unprompted review
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