Distinctive Chesterfields Reviews 798

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship. Many highlight the exceptional service received from the staff, who are described as knowledgeable, helpful, and patient. The delivery service is also frequently commended for its professionalism and efficiency. However, some customers reported issues with product quality, such as uncomfortable cushions or buttons popping. A few also experienced problems with the delivery service, including scuffed wallpaper or missing parts, and some felt the after-sales support was not as attentive as the pre-sales experience.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as stunning, well-made, and... See more

Quality

Reviewers mention positive feedback about quality, often describing products as stunning, high-quality, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting outstanding customer service,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My custom purple 2 seater Windsor Chesterfield was delivered today. Ruth was a knowledgeable and patient guide, expertly handling all my questions and concerns. Ultimately, my sofa is everything w... See more

Company replied

Rated 5 out of 5 stars

Everything about Distinctive Chesterfields has been great! We vised their showroom near Clapham to see their extensile range and get expert advice. Subsequently we had a long video conversation with... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Andrei in their London branch. Showed us lots of different options and listened to what we actually wanted. We changed our minds a few times after initial quote but A... See more

Rated 5 out of 5 stars

Thank you to Giac and his colleague for their relentless patience and understanding when I changed my mind on a few occasions as to what I wanted. The result is perfect. Lovely chair and beautifu... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Maker
  3. Furniture Store
  4. Interior Designer
  5. Living Room Furniture Store
  6. Upholstery Shop

About Distinctive Chesterfields

Written by the company

Shop Chesterfield Sofas Shop In Stock
Handmade In West Yorkshire

Using only the finest materials, all of our products are lovingly handmade in our Honley workshop.

Satisfaction Guaranteed

We offer a number of Guarantees to ensure you're 100% happy with your Distinctive product. Including a 25-Year Manufacturing Guarantee on all of our wooden frames, and a 30-day money-back guarantee on all Made-To-Order products.

Flexible Payment Terms

We have a number of Flexible payment options available, with deposits as low as £99. Choose from 0% interest, Klarna installments, 9.9% Interest Bearing (up to 60 months) and 'Buy Now, Pay Later'.

Dedicated Delivery Team

Our dedicated two-man delivery team always go the extra mile. The comments in these reviews show just how much they care.

A worldwide demand for luxury, handmade Chesterfield sofas inspired family-owned Distinctive Chesterfields to supply a broad range of handcrafted Chesterfields, including sofas, occasional chairs, club chairs, footstools and bespoke office chairs.

Our Guarantee

We Stand By Our Products

Here at Distinctive Chesterfields we firmly stand by our Chesterfield Sofas, safe in the knowledge that they will provide you and your family many years of pleasure. For further peace of mind, however, we’re pleased to offer each and every one of our customers the following guarantees:

A Lifetime Warrantee Against the Structure of Your Chesterfield

Our talented craftsmen pride themselves on producing furniture of the highest quality; each piece is thoroughly inspected prior to freight packing to ensure a wholly pleasurable experience for you, upon receiving your chesterfield. This guarantee covers you against the frame and structure of your chesterfield, including the joints, suspension and any components.

A 12-Month Warrantee Against the Sofa’s Covering

This year-long warrantee covers the sofa’s covering (the leather or fabric it’s upholstered in) against any defects, which are not considered a natural quality of the bovine hide or fabric. Marks and scars are completely normal within 100% bovine hides, and further cement the fact that all our pieces are completely authentic.

Please note: These guarantees are only valid for products bought for use in domestic settings.

Distinctive Chesterfields Badge Of Authenticity


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

798 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely sofas

Lovely sofas, very helpful from the beginning really happy with my purchase.

May 14, 2024
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Easy transaction and delivery.

From viewing the chair to it being delivered was perfect.

The only thing that was not easy was finding the showroom. You can easily miss it.

May 14, 2024
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Great service

Andre the salesperson was very helpful and knowledgable. He listened to what I was after and was able to advise on the best selections.

January 27, 2024
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase! I will be sure to share your review with the London team!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

As always

This was a purchase I made recently as always a wonderful experience from start to finish thank you and I’m so happy I am a return customer and will be back thank you the quality of products are exceptional the value the entire product even the customer service was just incredible thatnk you Olivia…

April 29, 2024
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're a returning customer, and we hope to see you again very soon!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Beautiful Chesterfield sofa

We were not sure which color to have, but with expertise, Giac at the Clapham junction store was supportive of swatches. I could not be happier with my sofa, handcrafted in the UK factory.
I would recommend the quality, and customer care to bring joy to our home and others.

February 9, 2024
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Great furniture and great customer service

Just made my third purchase from this company—And Ruth made sure the ottoman made it all the way to Alaska in great condition. Our couch and loveseat are comfortable and always elicit compliments from visitors. So glad i discovered this company and could not recommend them more.

February 12, 2024
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Amazing product and service

First of all Ruth was amazing to work with and has great customer service skills. The product was simply amazing! The furniture is beautiful and well made. When people come into my office it is the first thing they comment on. I would definitely recommend Ruth and this furniture

May 10, 2023
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Great and personal service

The company provided great advice to help us make the right selection of colour and features of our new sofas, including looking at images of our room and giving lots of feedback.
The quality of the sofas seems extremely high.
Very happy

January 29, 2024
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Great advice and customer service…

Great advice and customer service connected with the the purchase of my sofa.

November 17, 2023
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We first met Olivia at the shop in Huddersfield. She was friendly, and knowledgeable, answering our questions and offering relevant advice as necessary. There was no pressure and we had all the time in the world to make a decision about, what was for us, quite an investment. The information regarding completion and delivery was accurate, and when our sofas arrived yesterday we were delighted. They are beautiful and ooze quality! The delivery team were in the timeframe quoted the previous day, and made l the whole experience easy.
I can wholeheartedly recommend Distinctive Chesterfields in Huddersfield. Thank you to the whole team.

October 20, 2023
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Thank you so much for your lovely review, we're so pleased to hear you're happy with your purchase!
Elle @ Team Distinctive!

Rated 1 out of 5 stars

Purchased 2 sofa's and the cushion…

Purchased 2 sofa's from the Huddersfield branch and the cushion fillers on them dont go right into the corners and look ridiculous the larger sofa has a flaw where the leather is all twisted.For the price of these I would have expected better quality control and CS is no help what so ever seems to be once we have your money not interested

October 7, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi Beth,
Thank you for your review, we're sorry to hear you're disappointed with your product. As discussed, we're sending out a technician tomorrow to review the furniture, and we'll be in touch following the report.
Thank you, Elle @ Distinctive

Rated 1 out of 5 stars

I purchased 2 chairs and a couch

I purchased 2 chairs and a couch. Both upgraded leather and springs. Product arrived months later and the chair broken to no repair. I was asked to keep it for a replacement. Been 4 months and still no replacement. Glad I stored your garbage for 4 months for free. Thank you.

The couch I just threw on sidewalk for city bulk trash to pick up. Springs popped and squeezed and sunk 4 inches plus when my kids sat on it. 10 yr son.

Biggest pile of trash. I'll never recommend your product. I'm sadly upset I lost thousands. I literally put the couch in City dumpster and the one non broken chair in garage as a smoking chair. The new one if it arrives will be donated or thrown in garage.

Never seen such poor quality in furniture.

September 24, 2023
Unprompted review
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi Christopher,
Thank you for the feedback, we're sorry to hear you've had such a negative experience.
Our US Sales Representative will be in touch to resolve the matter.

Rated 5 out of 5 stars

Great Service

Very pleased comfortable, well made looks great.
Made to order, delivered on time, great service

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi Sheila,
Thank you for such positive feedback, we're so pleased you're happy with your product.
Elle @ Distinctive

Rated 5 out of 5 stars

We bought two sofas from distinctive…

We bought two sofas from distinctive chesterfield the staff was really helpful with both sizing and colour nothing was too much for them.when they were delivered the two men was great and so careful they unwrapped the sofas and took all packaging away.my sofas look great in the royal blue velvet so classy.thank you all at distinctive chesterfield.from Brian and sandra .....

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi there,
Thank you for such positive feedback, we're so pleased you love your Sofa.
Elle @ Distinctive

Rated 5 out of 5 stars

Well-made Chesterfield sofas

Well-made Chesterfield sofas with some adaptions to the design. All went smoothly and the turnaround time for production was as stated. I looked at many companies before taking the plunge, I am very happy with the result.

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi there,
Thank you for such positive feedback, we're so pleased you love your Sofa.
Elle @ Distinctive

Rated 5 out of 5 stars

Great quality sofas

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi there,
Thank you for such positive feedback, we're so pleased you love your Sofas.
Elle @ Distinctive

Rated 5 out of 5 stars

A great quality sofa

A great quality sofa. We get a lot of positive comments from everyone who sees it. It's also super comfy.

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi there,
Thank you for such positive feedback, we're so pleased you love your Sofa.
Elle @ Distinctive

Rated 5 out of 5 stars

From my first telephone call and visit…

From my first telephone call and visit to the Clapham showroom, the service was exceptional. The staff helped and advised me with the order and kept me updated as the sofa was being made. The delivery was also smooth and professional. The sofa itself (blue leather) is beautiful and well made. A very satisfied customer here.

July 17, 2023
Distinctive Chesterfields logo

Reply from Distinctive Chesterfields

Hi there,
Thank you for such positive feedback, we're so pleased you love your Sofa.
Elle @ Distinctive

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look