My custom purple 2 seater Windsor Chesterfield was delivered today. Ruth was a knowledgeable and patient guide, expertly handling all my questions and concerns. Ultimately, my sofa is everything w... See more
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Everything about Distinctive Chesterfields has been great! We vised their showroom near Clapham to see their extensile range and get expert advice. Subsequently we had a long video conversation with... See more
Company replied
Excellent customer service from Andrei in their London branch. Showed us lots of different options and listened to what we actually wanted. We changed our minds a few times after initial quote but A... See more
Thank you to Giac and his colleague for their relentless patience and understanding when I changed my mind on a few occasions as to what I wanted. The result is perfect. Lovely chair and beautifu... See more
Company replied
Company details
About Distinctive Chesterfields
Written by the company
Shop Chesterfield Sofas
Shop In Stock
Handmade In West Yorkshire
Using only the finest materials, all of our products are lovingly handmade in our Honley workshop.
Satisfaction Guaranteed
We offer a number of Guarantees to ensure you're 100% happy with your Distinctive product. Including a 25-Year Manufacturing Guarantee on all of our wooden frames, and a 30-day money-back guarantee on all Made-To-Order products.
Flexible Payment Terms
We have a number of Flexible payment options available, with deposits as low as £99. Choose from 0% interest, Klarna installments, 9.9% Interest Bearing (up to 60 months) and 'Buy Now, Pay Later'.
Dedicated Delivery Team
Our dedicated two-man delivery team always go the extra mile. The comments in these reviews show just how much they care.
A worldwide demand for luxury, handmade Chesterfield sofas inspired family-owned Distinctive Chesterfields to supply a broad range of handcrafted Chesterfields, including sofas, occasional chairs, club chairs, footstools and bespoke office chairs.
Our Guarantee
We Stand By Our Products
Here at Distinctive Chesterfields we firmly stand by our Chesterfield Sofas, safe in the knowledge that they will provide you and your family many years of pleasure. For further peace of mind, however, we’re pleased to offer each and every one of our customers the following guarantees:
A Lifetime Warrantee Against the Structure of Your ChesterfieldOur talented craftsmen pride themselves on producing furniture of the highest quality; each piece is thoroughly inspected prior to freight packing to ensure a wholly pleasurable experience for you, upon receiving your chesterfield. This guarantee covers you against the frame and structure of your chesterfield, including the joints, suspension and any components.
A 12-Month Warrantee Against the Sofa’s CoveringThis year-long warrantee covers the sofa’s covering (the leather or fabric it’s upholstered in) against any defects, which are not considered a natural quality of the bovine hide or fabric. Marks and scars are completely normal within 100% bovine hides, and further cement the fact that all our pieces are completely authentic.
Please note: These guarantees are only valid for products bought for use in domestic settings.
Contact info
Unit 1, Queensgate Retail Park, HD1 2RD, Huddersfield, United Kingdom
- 01484 663294
- contact@distinctivechesterfields.com
- www.distinctivechesterfields.com
4.7
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The ladies were really helpful in the…
The ladies were really helpful in the showroom.
Kept me informed about the order and delivered when requested.
The sofas look fabulous!
February 27, 2023
Following my order there where…
Following my order there where difficulties tracking down my goods but it was eventually sorted to my satisfaction.
The staff where polite and very helpful.
December 8, 2022
Reply from Distinctive Chesterfields
Hi Garry,
Thank you for your review - I understand there was an error with the delivery information initially provided. Unfortunately our deliveries are handled by a third-party service, but we have since changed providers to improve our offering.
I'm glad this was resolved and you're satisfied.
Best,
Elle @ Distinctive
Very easy process from start to finish.
December 22, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback!
Elle @ Distinctive
Reply from Distinctive Chesterfields
Hi there,
Thank you for the positive feedback.
Elle @ Distinctive
Delighted with our chesterfield sofa
Delighted with our chesterfield sofa, which was ex display and we hadn’t seen until delivery. Quality and as hoped. Arrived quickly.
There was some scratches to legs that the delivery guys pointed out when assembling - and I had believed new ones has been requested for us - we don’t have them. This is why not 5 stars. Unfortunately the delivery guys drove into our lights on our driveway which has yet to be resolved but that is nothing to do with sofa.
October 6, 2022
Reply from Distinctive Chesterfields
Hi Louise,
Thank you for the review, I have passed this onto our Customer Care team who will be in touch to resolve.
Best,
Elle @ Distinctive
Absolutely beautiful
Absolutely beautiful. Amazing quality and even better the price. Will definitely buy again if I decide to buy another one
December 1, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we appreciate the feedback.
Best,
Elle @ Distinctive
Excellent.
Visited the store in Huddersfield and was impressed by the styles and quality on show, ordered a leather chair and was informed when it would be ready in the following weeks, it has now arrived and the quality is excellent.
December 8, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we appreciate the feedback.
Best,
Elle @ Distinctive
Purchase of chair
Warm welcome from Maxine who was very knowledgeable about the products and also patient while we decided which chair to buy. Comfortable experience with no pressure to buy.
November 30, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we appreciate the feedback.
Best,
Elle @ Distinctive
Great choice in the shop
Great choice in the shop, polite, non pushy sales team.
Would recommend this company.
November 12, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we appreciate the feedback.
Best,
Elle @ Distinctive
First off the couch is gorgeous
First off the couch is gorgeous, well made and built to last. I’ve been searching a long time for the perfect chesterfield and no other company came close to the design and quality of materials. Second delivery was a breeze, they take special care. So happy!
December 9, 2022
Unprompted review
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we appreciate the feedback.
Best,
Elle @ Distinctive
Excellent customer service
Excellent customer service, top quality products, very professional and trustworthy. I recommend 200%!
December 6, 2022
Unprompted review
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we're so pleased you're happy with your piece of furniture.
Elle @ Distinctive
Fantastic all round
Absolutely fab service from start to finish the turnaround time from start to finish was also really quick. The comfiest chair I have ever owned as well.
Will be returning to order again soon
November 28, 2022
Unprompted review
Reply from Distinctive Chesterfields
Hi there,
Thank you for such a positive review, we're so pleased you're happy with your piece of furniture.
Elle @ Distinctive
Used the shop in Huddersfield
Used the shop in Huddersfield. Great to deal with everything was as staff promised. Delivered by 3rd party who were pleasent but fortunately it was easy to get access to our room as they seemed a bit inexperienced.
November 21, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for the positive feedback, I've shared this with our Huddersfield team.
Best,
Elle @ Distinctive
A very friendly team of ladies nothing…
A very friendly team of ladies nothing to much troubl e and gave us every assistance a very pleasant experience many thanks
October 25, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback, I will forward this on to our Sales team.
Elle @ Distinctive
Immediate Quality Issues Not Yet Resolved
Immediate quality issues notified within 48 hours. We want a replacement, still waiting. Company has own policy and staff not too familiar with UK consumer law. Still not resolved.
October 31, 2022
Reply from Distinctive Chesterfields
Hi there,
After further discussions with our Customer Care team, I understand we're in the process of replacing your cushions. These are currently in production and we'll dispatch them as soon as they're complete.
Thank you,
Elle @ Distinctive
The sales assistant was very…
The sales assistant was very knowledgeable and extremely helpful. He talked us through different options of cushions fillers and materials.
June 30, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback.
Elle @ Distinctive
Top quality furniture
Top quality furniture we brought 2 grey leather sofas. They were delivered quickly by 2 friendly guys. Very happy with the purchase
April 30, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback.
Elle @ Distinctive
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback.
Elle @ Distinctive
Gorgeous sofa
Gorgeous sofa. Easy to order and deliver was relatively swift. Delivery men seemed a bit grumpy and wanted help bringing it in (there were 2 of them - no access issues). Also it would be good to get updated, I had to call to ensure payment had been received and order was being processed. I would use this company again though.
October 13, 2022
Reply from Distinctive Chesterfields
Hi there,
Thank you for your feedback. I will share this with the relevant teams to ensure this is taken into consideration moving forward.
Elle @ Distinctive
Reply from Distinctive Chesterfields
Hi there,
Thank you for such positive feedback. We have shared this with Andrei for you.
Elle @ Distinctive
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