Divers Warehouse 

I can't recommend these guys enough. As a recently qualified diver I visited both Divers Warehouse Ltd and another store in the area. I now only use Divers Warehouse.
The staff are some of the most friendly and professional I have met and are always willing to help and provide advice when needed.
The greatest asset they have is honesty, if they don't know or haven't got something there's no avoiding or changing the subject they simply find out the answer or try to get what your after.
This is how it should be and many others could learn a lesson.
Please keep up the good work.

I ordered 2 pairs of fins and a mask online on 10 Feb - called 12 Feb as I had not had any contact from the company. I was told that a pair of the fins were in but that another pair and the mask should be delivered from italy within a week. There was no information on any sort of delay during the ordering process, and I had to call for this information. On 20 Feb I called again for an update - I spoke to a very curt and at times rude woman about my order - her first response was "We sent you an email on the 12th, didn't you read it?" She became increasingly short and irritated during the call, despite me asking what were reasonable questions on when I could expect the goods I had already paid for. Not my idea of customer service. I have been a faithful, if irregular, customer of DW since I took up diving in 1998; I haven't bought a huge amount of kit but between me, my wife and my father we have bought 5 full regulators, 4 BCs, 3 dry suits and many masks, fins and other bits of kit. I have always been impressed by the service in their shop, but this experience has completely put me off dealing with them again. The only acceptable part of this was the immediate refund though paypal - my guess is they're getting used to doing this.


Note: After writing this I review emailed a copy to Michelle Hedley, the company's MD. She immediately offered to send the one pair of fins they had in stock for free in recompense for my disappointment and these arrived today in time for my holiday. Although I still had to go elsewhere for my other items, this kind gesture and the apologetic emails from Michelle have gone a long way to convince me that DW do actually care about their customers, that the staff member concerned was not typical of the company ethos and has been reminded about the correct approach to take. Accordingly, I have amended my 1 star rating to 3 stars, and I would consider ordering from DW again.

Ordered a simple snorkelling kit. Payment taken, order confirmed. Next day I've received an update to the order - delayed 6-9 working days as ordered from the manufacturing company in Italy.
Two weeks later - no sign of the orders, e-mails sent to find out what has happened - no answer. Spoke to two different sales consultant over last two days - one said the order is going to be shipped next day, the other stated they haven't received it yet from Italy. Poor customer skills on top of complete lack of communication. I have asked to get a full refund which has been processed immediately ( I guess they know how to do this right... )
I would strongly suggest to go with another company and avoid Divers Warehouse!

I ordered a Cressi dive computer and interface via their website on 12 July 2014. I received the dive computer within 2 weeks of placing the order and was promised the interface a week later but I am still waiting.... Despite e mailing and calling them for an update they fail to respond. My emails are ignored and previously when I have called I have been told that the interface will be sent out in the next few days - it never is! After another 10 day wait for the interface to arrive I called again only to be told that it had still not arrived in their warehouse and Billy would find out where it had got to and call me back. Guess what?! No call back and still no interface 3 months on. Thoroughly disappointed, out of pocket and unable to download dive information. I wish I had seen the reviews on this company before buying from them!!

I ordered a wetsuit from diverswarehouse but unfortunately the item I had ordered could not be delivered in time. When I contacted them they immediately offered me a replacement of higher value at no extra cost which was delivered within days.

Before placing my order I had contacted them regarding sizing etc, when my suit arrived it was a perfect fit.

The company kept me fully informed of my order at all stages and I would without hesitation recommend this company. I will certainly be using them again

I just wanted to thank Divers Warehouse, and you personally for helping me to recently buy two Suunto Vyper dive computers for our holiday to the Cayman Islands.

Your customer service was wonderful, very efficient and knowledgable. You managed to put my mind at rest that you could get both computers to us before our holiday, despite the fact that I only called you on Saturday.

The computers have just arrived safely, and I would again like to say that both my husband and myself are very grateful to you personally for all your help.

I am a PADI Instructor based in Saudi Arabia. I've recently been acquiring equipment to start a Tec Instructor course very shortly, and have had no idea about what to buy. I contacted one of their sales advisors Rick, and he advised me on different equipment and sizing etc. Needless to say i was absolutely astounded with the level of professionalism, helpfulness and general customer service skills Rick had. He has regularly gone out of his way to get me the items i needed, and get them to me on time, every time. Even when things didn't go as planned, he would fix them and get the new items sent out without delay.
Before becoming an aircraft engineer i was a golf salesman, and the managers always went on about exceeding the customers expectations, but to be honest, i rarely see it nowadays. I have in fact, experienced this from Rick and Divers Warehouse, and because of this, they have turned me from a customer, into an advocate. I run a dive club here in Saudi, and i will be letting all my members know exactly where to get their next BCD, regs, or anything else they need.

Before placing my order with Diverswarehouse, I e-mailed to ask if they had the items in stock or what the ETA to their warehouse would be. I was told 3 days from supplier to warehouse.

After 3 days, still no word, so I send another e-mail. They tell me the ETA to their warehouse has been delayed by 1 week.

A week after, nothing has happened, so I e-mail them again. They tell me they're due in 2 days, and please can I confirm what clamp I ordered on my regs?? This does not sound good, have they even TRIED to order my stuff from the supplier?

Another week later, I have to contact them again, as my order is still pending.This time they tell me they haven't received the goods to their warehouse because the business is changing ownership (!). They are now expecting delivery 1.5 weeks later.

1.5 weeks later I still haven't heard anything, so I contact them again. The change of ownership is apparently taking time, and they don't expect a resolution in another week.

I send two more e-mails in the 2 weeks following, and only a couple of days ago was I informed they had the goods and have shipped them.

BUT THAT'S NOT ALL! I live in Australia, and today I got an e-mail from customs with a bill for $350. Why? Because Diverswarehouse have declared almost double the actual value of the goods, making me eligible to pay import duty! So now I'm preparing for a long and unpleasant process to get the duty bill cancelled and my goods released.

One more thing: When I asked Diverswarehouse what compensation they could offer considering the ridiculous wait, they told me they'd send me a 20GBP voucher. That's funny - I'm never ordering anything with them again.

Ordered Apeks triple console on line from Diverswarehouse on14th April, received email 22nd April to say it would be 6 to 9 days. On 14th May rang to find out when it would be arriving & was told Apeks sent wrong colour (Diverswarehouse had ordered the wrong colour) & it would be another week, informed them I needed it for a trip. Another week later rang to check on way to be told same tale again & that it would be Weds 28th! Rang Apeks on Friday23rd May who said it hadn't been sent out yet so I drove 66 miles to pick it up myself. Emailed twice to MIchelle but not had any relpy or apology over a week later!!

That's really very good. The managers are very helpfull. Fast delivery.
I used this shop the second time and may tell you that I'll advice it to everybody, who need diving equipment.
I really received the good advices from Ians and Jam. I'm really happy to deal with this shop.
Now if I need something more for diving, I'm going to diverswarehouse, and use the advices from the managers to buy.
That's great. Thanks a lot to everybody from diverswarehouse
Now I bought BCD for my husband. Janet and Ian helped me with the size. The BCD was ordered from Aqualung very quickly. I received my order before my husband diving. So thanks to everybody from DiversWarehouse.
I recommend this shop to all divers from different countries

First time I've used the company but all I can say is perfect, the communication skills and service skills used was above and beyond . When I contacted then via phone their phone manor was excellent , nothing was too big a issue and made me feel valued. I want to give a missive thank you to the staff involved in my order

Many thanks again
Barry Weetman

I've used these guys lots of times and I've always found them extremely helpful, knowledgable and honest. Their range is good and includes many of those smaller manufacturers that you don't find on other sites.
On the occassions that products haven't been available they've kept me up to date and suggested good, if not better, alternatives.
Not only would I recommend them to friends, I have.

Being a bit of a newbie, I found the staff to be superb in the help and guidance they offered. At no point did I fell I was being offered items I didn't need, and always felt that although I was clearly inexperienced, I was never being treated like an idiot... Can't recommend these guys, and girls, highly enough to anyone just starting out...

I placed an order online for some goggles and snorkels for me and my daughter to go on holiday with. I accidentally ordered the wrong item which was no good for my daughter, I emailed in to see what I could do and received a response straight away offering a return and the correct item sending out. I was over the moon considering it was my fault in the first place and they fixed it completely for me. My daughter loved her first snorkelling experience thanks to Divers Warehouse!

I have always used Divers warehouse and never had a bad experience, My orders have always been right and never had any mistakes! Brilliant company :)

The Diverswarehouse's warehouse appears to be empty and the company is clearly having trouble obtaining supplies in a timely fashion. I made two orders; one on 22 Mar 2014 for four items and a second on 25 Mar 2014 for a further two items. After several weeks I was sent two of the four items from the first order, one of which was the wrong one and as of 30 Apr 2014 I've received nothing for the second order. I was told today (30 Apr 2014) they are still waiting for the supplies despite the fact their web site says for two of these items: 'sent to warehouse'. So as of 30 Apr, more than five weeks after ordering, I'm still waiting for 4 out of 6 items and no idea when they will be sent!

Having placed an order I was told 3days after they had taken my money that there was a14 day wait. I wasn't happy with this and asked to cancel the order and a refund. After numerous emails and phone calls which was answered by a gent telling me he didn't normally work in that part of the business.I received one email saying part of my order was available and I could have that and a refund on the rest. I refused this and again received no further correspondence until I went to paypal and miraculously 2hours later I received an email that just stated order status cancelled and refunded. There was no apology or reason. I will never use this company again and neither should anybody else

I wished to order a small package item from divers warehouse.

As I live in the Highlands of Scotland I am frequently discriminated against by the postal service despite living 10 mins from a city and on the main road.

To buy the item online I had to pay £19.20 P and P. I phoned Divers Warehouse to discuss postage costs and to advise them to send by Royal Mail as it will cost about £6 approx. As it was the weekend, I was told that they are unable to check this information out with Royal Mail (I can go online now and check Royal Mail postage costs - why can't they?) I requested that they can phone Royal Mail on Monday to investigate - I was told that "as he only works on a Saturday he is unable to check this out himself and a message will get lost" I explained I would phone back on Monday to explain everything again and try to change their postage costings.

I continued my search online following the phone call to Divers Warehouse and located the same item (just £4 more expensive) with free UK delivery costs - even to Scottish Highlands! I have since purchased the item and will not be returning to Divers Warehouse until they are able to investigate postage costs and charge fairly and equally.

If I had received a response which allowed me to feel satisfied as a customer then I would not have searched elsewhere. Sorry Divers Warehouse you lost out on this transaction and any future transactions from me until you can review your postage costs.

After my purchase of a Mares mask and snorkel upon returning home the purge valve was missing on the snorkel, after contacting the divers warehouse they sent an immediate replacement in the post that day as our holiday was looming. Whilst on holiday the mask strap on one side did not adjust so when we returned to the UK a phone call was made and we were asked to return the mask and within a day of the mask being received they sent out a replacement with a postage refund for both item from Rick who gave us excellent service when in the shop and over the phone. "Thanks Rick"
Ruth and Becky Gaunt (mum & daughter)

Having searched the internet for reviews and the best deals for a divers computer for my partner, I found divers Warehouse to be competitively priced and was also referred to them by Lodge Scuba (my partners dive club). Michelle at divers Warehouse was very helpful, informative and honest. Michelle ensured I made the right purchase for my partner and my budget and delivery was very quick. I highly recommend diverswearhouse and will be using again.