The absolute worst online purchasing experience ever. Paid dec 30 2016, just got refund today, 2/7/17. No wetsuits ever arrived. A series of lies, constant lies and failed promises from the staff as t... See more
Company replied
Divers Warehouse
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See what reviewers are saying
do not buy! do not trust! I placed an order in December. they have been confirming that item is coming from supplier for over 3 months. after that informed me that price now is much higher so I cancel... See more
Company replied
Divers warehouse.... please refund me immediately, TODAY!! It has been 26 days, three emails and god knows how many phone calls since you promised you'd refund for the item which was ordered 46 (!) da... See more
Company replied
Still waiting for goods .....now one month. Called yesterday to be told 'oh yeah love we are expecting delivery next week '. That'll be 5 weeks. Completely unacceptable no communication no answer... See more
Company replied
Company details
Contact info
911 Wakefield Road, BD4 7QA, Bradford
- 0 1274 307555
- sales@diverswarehouse.co.uk
- www.diverswarehouse.co.uk
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Very good service
Item was ordered from the website and very quickly I recieved a phone call that the item I had ordered was out of stock.
I was offered an alternative at a discount price straight away and the order was recieved without fuss
Well done!
December 29, 2011
Unprompted review
Wrong watch received
We received the wrong watch and when we e-mailed you, we did not get any answer. Furthermore it took 5 days before the watch was shipped from UK - long order process.
December 29, 2011
Unprompted review
Reply from Divers Warehouse
Please accept my apologies as explained in my email to you.
good product,well packed,slow delivery due to christmas
excellent web site easy to look at products, prices and savings clearly displayed.well wrapped with delivery charge reasonable.
December 28, 2011
Unprompted review
Perfect service
I needed a pair of thermal socks for winter/spring UK diving.
I have large feet (11-12) when ordered,I requested advice on best size, which was mailed next day.
Delivery was very quick, a couple of days.
Tried at Matlock Raft Race and mosty toasty!!!
Thank you Diverswarehouse.
December 27, 2011
Unprompted review
Fast delivery and this even after Munich
Missing part has been supplied within the shortest possible time.
Thank you
December 21, 2011
Unprompted review
Super fast delivery
Brilliant delivery speed, but just one suggestion - during ordering there is no notification about whether items are in stock or not and only after placing the order is a message given that items will be dispatched shortly, as long as they are in stock. Might be worth a quick phonecall if you want to order something quickly.
December 18, 2011
Unprompted review
great prices and quick delivery of the product
really simple site to use and the product was as described with a great price.
December 16, 2011
Unprompted review
Fast and efficient delivery
December 15, 2011
Unprompted review
Poor communication and response time
On 22nd November 2011 I paid for an upgrade for my Mares dive computer. I had bought it secondhand not knowing that it had already been upgraded by someone else and therefore could not be accepted. I have had to chase Divers Warehouse for information and to get my computer returned, and at the time of posting this review I have still not received a refund, after being told 11 days ago they would do it, and I am still chasing!
December 15, 2011
Unprompted review
Reply from Divers Warehouse
We did receive your order on the 21st November. On receipt of your unit I had to go through the process of upgrading it to discover it had already been upgraded. This is a timely process to do. I then had to report this to Mares and await there reply (which is standard practice).
I would just like to point out that the Shop/Individual you bought this unit from should of informed you at the time of sale that it was not upgradeable.
I would like to apologise for the length of time it took for the refund.
very good service - when one of my items was lost in the post, they sent me a replacement straight away with no quibbles
Excellent service, good prices and good range of stock
December 15, 2011
Unprompted review
Immediate delivery of online order
Order was just for a gift certificate, but everything went smoothly. I have used the shop for years - service always good and staff are all keen and knowledgeable.
December 15, 2011
Unprompted review
Fast and effcient service.
The service was great and the deliver was on time with no hassles.
Price of the product was also very good.
December 15, 2011
Unprompted review
v good
Very quick delivery, wide range of stock, low prices, what's not to like?
November 30, 2011
Unprompted review
Good price, fast delivery, well packaged
Ordered a torch as it was for sale at a good price. Arrived quickly. Came with free batteries - perhaps it was supposed to but nowhere did it say that in the manufacturers blurb
November 29, 2011
Unprompted review
Your best deal online
Very good quality, good service and friendly online support Recommend
PS: Super fast delivery
November 28, 2011
Unprompted review
Disappointed.
Took a couple of weeks to deliver 1 snorkel and it was posted to the wrong address (billing address instead of specified shipping address.
November 27, 2011
Unprompted review
Reply from Divers Warehouse
Please accept our apologies for this mix up, however we never picked up on the change of address due to the billing address and delivery address being the same except for Rise and Drive. My apolgies.
Dissapointing...
I live abroad and ordered an item for delivery to the UK. There was a problem with my credit card (it is often the case as I live in Egypt).
Diverswarehouse failed to contact me to inform me of a problem, this only came to light when we started to chase the item due to non-delivery. Surely good customer service would have been to at least email the client and inform me of a problem so that I could clear it up......
November 26, 2011
Unprompted review
Reply from Divers Warehouse
Goods were ordered on Saturday 14th November and Despatched on Wednesday 18th November, I would not consider this a non-delivery.
We were awaiting the goods coming in from our Supplier whom had experienced a high demand for products due to the Christmas Period.
I apologise for any inconvenience incurred.
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