Divorce-Online Reviews 

5,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, knowledgeable, and polite throughout the entire administrative process. Consumers note that questions are answered promptly via phone and email, which significantly reduces the stress of handling legal paperwork. Reviewers highlight the efficient online portals and clear guidance that make everything straightforward from start to finish. Some reviewers were not happy with the communication, mentioning that replies felt slow, difficult to obtain, or unhelpful at times. A few customers also reported feeling unsupported when interacting with certain staff members or experiencing unexpected internal delays.

What people talk about most

Service

Customers had positive experiences with service, describing it as straightforward, efficient, and stress-free... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kind, helpful, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff provide clear, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting an overall simple and stress-free... See more

Response time

Users describe positive interactions with response time, highlighting prompt and informative answers to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff. Answered all my questions without any drama or any greed like some high street solicitors’ shops that I came across. Very honest and helpful people whose help I received to ge... See more

Company replied

Rated 5 out of 5 stars

They are a great company. They dealt with my financial consent order and my decree absolute came through today. They were always there at the end of the phone if I had a question or needed an update.... See more

Company replied

Rated 5 out of 5 stars

You are assigned an account manager, who will always be the one who answers emails and will be the one to talk to you when you book a phone meeting. That consistency really helps, when you're navigati... See more

Company replied

Rated 5 out of 5 stars

It’s important to give reviews not only when things goes wrong, but also when they’re go right. I had a great experience with full support during a process that can be unpleasant, received quick reply... See more

Company replied


Company details

  1. Divorce Service
  2. Legal Services
  3. Paralegal Services Provider

About Divorce-Online

Written by the company

About Divorce-Online

Divorce-Online is the UK’s original online divorce service, founded in 1999 and operated by Online Legal Services Limited. For over 25 years, we have helped more than 200,000 people across England and Wales obtain a quick, affordable divorce without paying traditional solicitor hourly rates.

Low-cost divorce. Fixed fees. No surprises.
Clear upfront pricing with no hourly charges, no hidden extras, and no unexpected bills.

Low-Cost Divorce With Price Certainty

Divorce-Online specialises in fixed-fee online divorce services designed for straightforward, uncontested cases. Our model keeps costs low, so clients can access a cheap divorce in the UK — done properly and professionally.

  • Transparent fixed-fee pricing
  • No hourly solicitor billing
  • No hidden costs or unexpected add-ons
  • Secure online case management

A Faster, Simpler Online Process

Our secure digital systems help clients manage their case online, making the process efficient and easy to follow. While court timelines are outside anyone’s control, we ensure applications are prepared accurately and submitted promptly to avoid unnecessary delays.

We help with:
  • Uncontested divorce applications
  • Financial consent orders
  • Clean break orders
  • Prenuptial agreements
  • Separation agreements

Established. Trusted. Specialist.

Since launching in 1999, Divorce-Online has become one of the UK’s longest-running and most recognised online divorce brands. We combine specialist experience, transparent pricing and dedicated support to help clients move forward with confidence.

If you’re looking for a quick, low-cost divorce handled professionally, Divorce-Online provides a proven and trusted solution.

Divorce-Online

Written by the company

Our Customer Service Promise
At Divorce-Online, we pride ourselves on offering low transparent pricing with fixed costs and no hidden surprises. Our customers benefit from 24/7 support, as well as personalised guidance from our expert and friendly team. With realistic timescales, convenient 24/7 case tracking, and the backing of an SRA-regulated solicitors practice, we ensure the highest legal standards and a smooth, stress-free experience. Discover why thousands of clients trust Divorce-Online to simplify their divorce journey.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(5,011)

297 reviews in the last 12 months

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Rated 2 out of 5 stars

A frustrating business to deal with

A frustrating business to deal with. All incredibly helpful and communicative when doing the research on which online service to select, but once paid, communication is incredibly slow and feels like passed to a sausage factory.

The '21 working days' i felt was deliberately chosen so that when you look you read it as 3 weeks as in all my 40 years in business I have ever seen 21 days picked as a business days (nearly always less than 5 or a multiple of 5).

Also, on the drafting itself, I made a number of errors on the signing, but rather than covering them all in one mail, I had a mail with the first error, I replied in hours and then 2 or 3 days later I would get another mail with the next error which added weeks to the process.

Finally, I assume that as I have been asked for a review it has been filed, but they havent told me this, despite a number of email requests from me, and they havent given me any information as to how the process works from here on in.

Would not recommend them based upon my experience

I have just received the reply below which is helpful but not strictly accurate. It suggests that the solicitor had already been trying to contact me with queries, but thats not true - the first response from him appeared at 1.07pm today, after I had submitted my review

July 27, 2026
Divorce-Online logo

Reply from Divorce-Online

Hi Peter
thank you for sharing your feedback. I am very sorry to hear that your experience felt disjointed and that communication slowed down after onboarding with OLS Solicitors our partner firm. We always aim to provide a smooth and transparent service, and it is clear we fell short of your expectations during the drafting and review stages.

To clarify, our 21 working days timeframe is designed to allow our qualified solicitors sufficient time to carefully draft and review each bespoke document. We also completely understand how frustrating it can be when corrections require multiple back-and-forth emails, and we are actively working on streamlining our communication so all feedback is managed more efficiently.

Regarding the status of your case, please note that it has not yet been filed with the court because there are still outstanding queries that require your response. Your solicitor has been trying to reach you regarding these specific points so that the drafting can be finalized.

We want to get this completed for you as quickly as possible. Please contact your solicitor directly or reply to their latest email at your earliest convenience so we can get your file closed and filed

Rated 5 out of 5 stars

Many thanks to Stuart May

Many thanks to Stuart May, who has been absolutely wonderful and made my divorce happen without any stress, I would recommend to anyone using their services, my divorce came final yesterday and I couldn’t be more satisfied with Divorce online services, Stuart has responded to my emails really fast, and acted with all the circumstances right away.
I felt like he really cared ☺️

July 30, 2026
Divorce-Online logo

Reply from Divorce-Online

Karine, thank you for your lovely review and feedback which I have passed on to Stuart.

Rated 5 out of 5 stars

Divorce online was an easy and hassle…

Divorce online was an easy and hassle free process. If you’re in an amicable position and able to agree circumstances why pay for expensive solicitors.

July 23, 2026
Divorce-Online logo

Reply from Divorce-Online

Craig, thank you for your kind review. We're delighted to hear you found the process easy and hassle-free. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Fantastic service!

From the very beginning, Divorce Online was clear, professional, and easy to work with. They set up an online account where I could upload all the required documents, and the forms included detailed explanations, which made them straightforward to complete.

Whenever I made a mistake or needed to correct something, they contacted me promptly and clearly explained what I needed to do. Their guidance and communication made the whole process much easier to manage.

Going through the decision and process of divorce is not easy, but Divorce Online made everything easier to understand and less stressful. I am very grateful for their support and would happily recommend their service to others.

A special thank you goes to Laura Carr for being so proactive and diligent. Thank you.

June 2, 2026
Divorce-Online logo

Reply from Divorce-Online

Gloria, thank you so much for your thoughtful review. We're really pleased we could make the process clearer and less stressful for you. We'll be sure to pass your kind words on to Laura – she'll really appreciate them. We wish you all the very best for the future.

Rated 5 out of 5 stars

Extremely good service and excellent team.

Back in October 2025 I was looking for a company that would be able to provide me with a good service and manage my divorce for me as I knew it would be extremely stressful. Divorce online was amazing, from start to finish they kept me upto date with what they were doing answered all my questions even the ones I thought was silly. Everyone I had spoken to was friendly polite and always had time. When I applied for the divorce I was on UC so wasn't sure if they would be able to help, they talked me through what they can do for me and what I would need to do if anything. Very good service and communication and if anyone is looking to get a divorce definitely use divorce online.

July 6, 2026
Divorce-Online logo

Reply from Divorce-Online

Berni, thank you for taking the time to leave such a lovely review. We're delighted to hear you felt supported throughout the process and that our team could make a difficult time a little easier. We really appreciate your recommendation and wish you all the very best for the future.

Rated 5 out of 5 stars

Upfront

Upfront, honest and quick

July 29, 2026
Divorce-Online logo

Reply from Divorce-Online

Ben, thank you for your review! We're so pleased you found our service upfront, honest and quick. We really appreciate your feedback and wish you all the best for the future.

Rated 4 out of 5 stars

Very good service, just one you hope never to need.

Over all the service I received from Divorce-Online was really good. The majority of my questions (and there were a lot) were answered promptly by Stuart and Laura, who were both very patient with me. There's a few things I'd do differently if I could travel back in time and go through this rollercoaster again (not that I would want to!) Firstly, I'd seriously consider doing this as a joint application, rather than a solo one. The problem with doing a solo application is that when the courts communicate certain things, they'll do so to Divorce-Online, and your soon to be ex-spouse. This meant that when it came to getting the conditional order (decree nici), the rejection or acceptance of the financial order, and the final order (decree absolute)I got to find these things out via my spouse, because it takes a little time for Divorce-Online to receive and then communicate these things over. Considering I was the one paying for this, this was hardly ideal. Again, this is not a fault on Divorce-Online's part, it's just the way it is, but a joint application I'm sure would have meant we learnt about these things at the same time, and in our case would have made little difference on every other respect. Now, I also need to stress that this process only works if you and your ex are amicable, which for me was the case, if you are not then this service likely is not for you, bear this in mind. If there are disagreements, I would imagine the wheels are going to fall off. I would also say that even if you are not sharing pensions, they are still counted as assets and you will need to agree a split that sees them left alone. Regardless, you'll need CETVs for your pensions, and the timing of getting these was what really slowed things down for me. If you have civil service type pensions, or NHS, or anything like that, start requesting them around 6 months before you're due to complete and send off the financial order, 3 months for any other type of pensions, again this is just my recommendation, they should be valid for a year from receipt, so time it right and don't be waiting like I was. Again, as for Divorce-Online, they handled everything very well, and in the end it was just CETVs and the courts that slowed things down. I really hope I don't need this service again, but it's good to know that this service exists.

July 21, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for taking the time to leave such a detailed and balanced review. We really appreciate you sharing your experience, as we're sure it will be helpful to others considering the process.

We're delighted to hear that Stuart and Laura were able to provide patient, prompt support throughout your case, and we'll be sure to pass on your kind comments to them. We also appreciate your understanding regarding the court process and the delays caused by obtaining pension valuations and court communications, as these are unfortunately outside of our control. Your insights about joint applications and planning ahead for CETVs are very valuable for others navigating a similar situation.

Thank you again for choosing Divorce Online. While we hope you never need our services again, we're grateful for your recommendation and wish you all the very best for the future.

Rated 5 out of 5 stars

Excellent service from the start.

Excellent service from the start.
I was kept informed at all times with the process, no hidden charges or problems.
They did all the work for the price quoted.

July 21, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for taking the time to share your experience.

We're delighted to hear that you found our service excellent from start to finish.

Keeping our clients informed throughout the process and providing a transparent, fixed-fee service with no hidden costs are priorities for us, so it's great to know this met your expectations.

We really appreciate your recommendation and wish you all the best for the future.

Rated 5 out of 5 stars

Amazing company very helpful and quick…

Amazing company very helpful and quick responses

July 17, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your kind review.

We're so pleased to hear you found our team helpful and responsive.

Providing prompt communication and support throughout the process is something we pride ourselves on, so your feedback is greatly appreciated.

Thank you for choosing Divorce Online, and we wish you all the best for the future.

Rated 5 out of 5 stars

Easy to contact

Easy to contact, friendly and experts in what they do!

Thank you in particular to Stuart May!

July 22, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your wonderful review.

We're delighted to hear that you found our team easy to contact, friendly, and knowledgeable throughout your experience.

We'll be sure to pass your kind words on to Stuart May, who will really appreciate the recognition.

Thank you for choosing Divorce Online, and we wish you all the best for the future.

Rated 5 out of 5 stars

Very professional

Very professional, quick to respond to questions, friendly and easy to use service.

July 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your feedback.

We're pleased to hear that you found our service easy to navigate and that our team was able to provide helpful and timely responses to your questions.

We always strive to combine professionalism with a personal approach, and it's great to know this came across during your experience.

Rated 5 out of 5 stars

I have nothing but praise for Divorce Online

I have nothing but praise for Divorce Online. I went through a divorce, and also a financial consent order with them. Everything was transparent. There was always an understanding member of staff on the end of the phone for guidance when things weren't clear, and emails were always responded to very promptly.
Thank you to Stuart, Laura, Victoria and Nikki and anybody else who I might have communicated with, for making a stressful process a little less stressful.

Jim Holland

July 17, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Thank you so much for taking the time to share such thoughtful feedback.

We're delighted to hear that both your divorce and financial consent order processes were handled with clarity, transparency, and care. We understand that these situations can feel overwhelming, so having a supportive team available to answer questions and provide guidance is something we always strive for.

We'll be sure to pass your kind words on to Stuart, Laura, Victoria, Nikki, and the wider team.

Thank you for trusting Divorce Online to support you through such an important process, and we wish you all the very best for the future.

Rated 5 out of 5 stars

I have had a great experience with…

I have had a great experience with Divorce online. Granted my divorce was quite simple, but they were great with responding to my enquiries and very helpful and friendly. Very happy with the service I received. Thank you

July 17, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for sharing your experience with us.

We're pleased to hear that your divorce process was handled smoothly and that our team was able to provide helpful, friendly support whenever you had questions.

Even when a case is straightforward, we understand how important it is to have clear communication and guidance throughout.

We really appreciate your kind words and wish you all the best for the future.

Rated 5 out of 5 stars

An excellent trouble free service

An excellent trouble free service, everything explained clearly and nothing was to much trouble.

June 15, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Thank you for your kind review.

We're delighted to hear that you found our service straightforward and hassle-free.

Providing clear explanations and making sure our clients feel supported throughout the process is extremely important to us, so we're pleased to know this was your experience.

We appreciate you taking the time to share your feedback and wish you all the best for the future.

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward, handled all enquiries promptly

July 7, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your feedback.

We're pleased to hear that you found the service easy to follow and that your enquiries were dealt with promptly.

We know that having reliable communication can make a big difference during the divorce process, so it's great to hear our team was able to provide the support you needed.

We appreciate you choosing Divorce Online and wish you all the best for the future.

Rated 5 out of 5 stars

Made the whole process simple and…

Made the whole process simple and stress free.

July 6, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for taking the time to leave your feedback.

We're really pleased to hear that we were able to make the process feel simple and stress-free for you.

We understand that divorce can be a challenging time, so our goal is always to provide a clear and supportive service from start to finish.

We appreciate your kind words and wish you all the very best for the future.

Rated 5 out of 5 stars

This legal team

This legal team
Were thorough, getting through on telephone could be difficult at times, however contact was always amazing via email.

July 8, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your review.

We're pleased to hear you found our team thorough and that our email communication was responsive and helpful throughout your case.

We also appreciate your feedback regarding telephone contact and will take this on board as we continue to improve our service.

Rated 5 out of 5 stars

Divorce Online 5 stars

A simple, efficient, and cost effective process - during a tough time for both ex and myself.

I was kept updated at every stage of the process.

The team are kind, knowledgeable and professional.

Specifically - Stuart May’s experience and tact and straightforwardness helped with all my concerns.

I will advocate Divorce Online where necessary (possibly wrong use of word).

June 15, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Stuart and the team were able to support you throughout the process and keep you informed every step of the way. We truly appreciate your recommendation and wish you all the very best for the future.

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