DKNY Reviews 245

I tried DKNY Delicious and it smells like toilet cleaner to me. After a few attempts I give up. Gross and never again. If I need to have people prosecuted for that abuse and being forced at gun point to smell like a sewar or not do the maths.

Just like everyone else, I have been scammed by a major brand.

Order for a coat was placed on 29 Nov 2024 with delivery promised in 6-10 days (UK). After 2 weeks, order was not even dispatched.

Contacted customer service who took over a week to respond stating that there was no stock. I requested a cancellation and as of 19 Dec 2024, no refund has been issued.

DKNY have taken my money and not sent anything. My last hope is this can be sorted out by paypal, or I will have had £59 stolen.

Quality of clothes not even I can rate 1. It becomes "Wal. art" Quality. Unknown brands now have better quality and price.

I made an order on 01/12/24 and haven’t heard anything back from them, after sending several emails to DKNY service, messaging them on instagram, to emailing them from their website too.
I cannot get a response from them.

This is a christmas gift i got for my mother, after paying for faster delivery to make sure i get this way before christmas, i am left very frustrated with no reply, no tracking ID and just my order froze on “Processing Order”. It has now been 3 weeks of hearing nothing back from them. Their live chat service is never available and their number isn’t even recognised.

The most appalling online services ever! If you can buy DKNY elsewhere, do. Don't go to them directly as their ecommerce platform can't handle buying multiple items. On 23 November, I ordered 5 items: RHINESTONE LOGO CUFFED JOGGER XS x 2, Cargo joggers x 2 and a sweatshirt x 1.
On 26 November, I received a note confirming that the Rhinestone joggers were on back order. I received nothing about the remaining items. A couple of days later, I rang DKNY CS & asked about the order. The CS rep said that the sweatshirt was also on back order and that the cargo joggers had been shipped. On hearing that it could take 30 days or more for back order items, I requested a cancellation & refund. I rec'd zero notification from DKNY regarding the other item on back order nor that one of the items had shipped. A shipping confirming is a basic communication when buying online. BTW, I shortly received the cargo joggers w/o any invoice/refund information and had to call again in this regard. A few days later, I rang DKNY CS to check the status of the refund. The rep confirmed that the order had not been properly entered and one of the rhinestone joggers was not included. She confirmed that she amended the cancellation to include this additional item and said that the additional refund would be made within 3-5 business days. 3 subsequent phone calls to DKNY CS and 1 email on the 4 December, all confirming that the additional refund would be processed in 3-5 business days. Today is 16 December and still nothing. So I call DKNY .. AGAIN! Today I was told that the 2nd rhinestone joggers had never been cancelled. Seriously?! WTH is going on. I have asked for a supervisor to call me as this whole experience, apart from trying to get the refund, but the standard sequence of communication (a) order confirmation (b) shipment confirmation (c) order delivered has been non existent with DKNY. So unless you want to spend weeks haggling with their CS team via phone (they don't answer emails), go elsewhere. BTW DKNY, I have taken note of the the CS reps names and the validity of my review here can easily be verified. Let’s see how long it takes DKNY to revert. I’m not holding my breath.

I ordered a sweater and coat for Christmas and both got instantly back ordered. I suspect the company knew there were not enough left and yet put them out to sell.

If one was back ordered I’d get it— but both? And it’s been a month. They do not have these products. And when I email for help, I get basically an answer that gives me nothing. Nowhere on their site to check orders

This kind of deliberate misrepresentation of products on hand now results in my never buying from them again. Every day another msg that it’s on back order. Don’t do it.

I’ve probably been ordering clothes online since the first year it was possible and without doubt DKNY are the worst company I’ve ever dealt with, they are so bad if they were paying me to order something I still wouldn’t order. The fact that they call it Customer Service is laughable, the management at DKNY should be ashamed of themselves.

Shocking!!
Took more than 2 weeks to get the order. Packaging delivered part opened and ends glued to the coat with stains on coat. Stitching in front of coat very amateur. Disgusted by quality. Tried email with no response. The chat line always states 'busy'. Its the worst company I have ever had to deal with and never again!

Ordered on 2nd December 2024 for my nieces birthday on 18th. Money taken when ordered. been trying to contact DKNT to no avail via email, online chat nobody responds. I went on Instagram and they responded and today 14th Dec, I finally receive an email from DKNY saying order processed, package is still in USA. I got an email from Fedex on 13th December advising me that the package had been delivered to me!! It has not its still in the USA. I am now trying to cancel the order and get a refund.

Scammers DKNY , placed order Dec 4 th still not any updates or tracking number , tried to call no answer , emailed no answer this people are scammers

I should have read these reviews before ordering! DKNY is a big scam!!!
DO NOT ORDER FROM THEM!! I have ordered three weeks ago for two bags. The only way to contact them I find is by their chat service, I was told it’ll arrive Wednesday 11th dec 2024. It’s 12th today and no sign of my order! I tried the only contact which is the chat line, I was kept there holding for 30 mins only to be cut off. I need my orders or my money back fraudulent DKNY!

There is a reason everything is always on sale because no one ever chooses to buy here. Save yourself a full month of waiting for the stock to renew and go by your things from Macy’s. Customer support was no help at All. I ordered a jacket before winter started and they told me to wait for 30 days, for when they would send me an email telling me if it was in stock or canceled! WORST Company ever! I would never ever use it again. STILL WAITING ON MY ORDER THAT THEY HAVEN’T GOTTEN BACK TO ME YET.

What is going on with this company? I placed an order on 11/21/24 never received, replaced the order 12/3/24–never received, shipping never updates and no one can figure out what the issue is. I am waiting 20 mins just to be able to cancel an order. This company is going down hill!

My experience with this internet store is good. I have ordered a purse and it was well packed, product is not fake or damaged. After I have read all comments here I was accepting that I will not receive product or I will get some other sort of bad experience. Quite opposite happened. I admit that it took a week before I got e-mail that package was sent. It has took totally less than two weeks to receive package, not bad. The website claims that all taxes are included and it appears to be true too. I haven’t tried to contact support, so have no experience with it. To summarize it, I got a lovely bag for a good price 👍👍👍

I was charged immediately when I placed my order, but it is 8 days later and the order is still listed as "unfulfilled." When I tried calling their customer service number I waited for 20 minutes but nobody responded. I sent them an email and nobody responded.
This company can improve vastly, if they care to. They should charge you only once your order ships, they can update you with the process as they scan, ship and deliver an item. They can have staff actually answer phone calls, respond to online chats and emails.

Worst experience I have ever had with a retailer and shocking for a higher end brand. Over 2 weeks and no movement on my order, have sent over 10 emails to customer service and not one reply. Will be reporting to credit card company as this is borderline fraudulent trading.

The worst company ever! And really wish I would have read the reviews first! Ordered 6 days ago and paid £12 for delivery which stated 3-6 days with not even a single update. My order was £120, the phone number doesn’t work, emailed 3 times and twice on instagram with no response! I really don't know what to do..

Order hadnt arrived.
Tracking says "unfilled"
Live chat doesn't work
No responce from email or Instagram

Purchased many items from their online store. They were delivered one at a time and it took over a month to receive my products. Also, deliveries were dropped off (without notifications, that they were being dropped off) by random people, who wouldn't even ring the doorbell, and at all times of the day/night.
One of the items was too big so I wanted to do an exchange. What an absolute nightmare! If I had known I would never have purchased anything from their website.
Firstly, trying to find a way to do the return was frustrating. Finally finding it, I had to navigate through all the rules of the return. So, number 1: I had to pay the postage return. 2: It would be deducted from my return. The price of my purchase was $97. The deduction would be $58. 3. Exchange would mean me returning the item and then making a separate purchase of the item.
Tried to get online help numerous times. Then, sent email with no response.
I will never purchase from this company again! And, if I could give zero stars, I would!