DKNY Reviews 245

Do Not order from this company. Still haven't received my order. Customer Service is trash

Ordered two handags. One came with a scratch on top! I send all items back the same day. Have received confirmation that dkny received my parcel on the 3rd of June but only today on the 12th July I received money back! They also charge for returning delivery even if there was a defect.

Terrible experience with this firm. Was not allowed to cancel my order, had to pay for shipping and was refunded half of what I have paid for the order. Stay away

The service is awful. I ordered a bag and it came wrong color , I immediately sent it back and wrote to support that I do not agree paying shipping costs for return for mistake which I never made , it is their team’s fault of sending wrong item . The refund was received and after one more day (in total it took them 4 days to reply) I received request to send pictures of the item , which was already sent back and received . Ridiculous logic. So I had to pay for return shipping correcting mistake of their horrible unprofessional team. If you have an opportunity, never buy from them

The 29th of march I ordered a Wellenstyn anorak. After three weeks I contacted the customers service, because the item had not arrived till then.
They apologized: The parcel had been delivered to a wrong address. They offered me to send the ordered and payed (!!!!) anorak again, this time to the correct address.
Today, two months later, the parcel still has not arrived, so that I had to contact the costomer service again to get the tracking number.It showed that the item had been delivered already,which is not true: I have poured my money down the drain. That's fraud and the costomer service is obviously involved: They do NOT help the costomers, just on the contrary. They should all be sued. DKNY are liars and thieves, together with the "customer" service. DO NOT ORDER THERE, PLEASE!

Liars,ordered some DKNY t shirts,parcel arrived with the wrong item( a pair of shades instead) .Contacted their customer service,(if so you can call It) they were surprised about the miskate.They offered me to ship the correct items ASAP,then realised that was sold out ! Take in consideration that they took out more Money from my account that what was really the price!In the mean time 1 month has gone by,with no reply.
Avoid this site ,It Is a shame for such a brand like DKNY tò have this bunch of thieves.
DO NOT BUY from them

Got gifted a pair of pyjamas, really cute and comfortable! Highly recommend!

DKNY uses substandard thread to hem their towels. When contacted about this they asked me to jump through hoops. After going back and forth with continued hoop jumping, they said to take the towels back to the store. By the way, I'm pretty sure DKNY does not even see the complaints. The complaints go to a third party and that third party just jerks customers around. Very shoddy service. I highly recommend NOT purchasing DKNY merchandise.

Made a surprise for my beloved one by giving her a bag from this brand. She was delighted, and I was meticulously choosing the appropriate handbag. First and foremost, materials used during the production of these bags are durable and quality. Thus it means the bag can serve several years without losing its commercial form. That's awesome.

My husband bought me a DKNY watch a few years back and now the clasp is broken. The shop he bought it from has closed down and nowhere can fix. I was told to contact DKNY directly but have had no luck. Only get automated emails. I dint think I my husband will buy from them again, not good customer service.

Ordered a bag. Paid extra £17.99 for delivery. When I recieved the bag I noticed the button magnet was very stiff to close and took a bit of effort to open. Was concerned that the button would rip off. After using it a few times the button ripped off. Extremely disappointed I have been emailing dkny customer service and no one has replied to any of my emails. Don't bother ordering from them unless you want to waste your money and have no one contact you. Think they only have a email address for the sake of it.

If you are located in EUROPE DO NOT buy anything from them!!! They convert into Euro their prices for European customers and it is much more expensive from what is it in Dollar!!! If the crossbody bag is 69$ on their page the same bag in EU will cost 84€ plus shipping cost and probably custom fees and taxes. Unfair selling conditions for the trinkets branded USA made in China

I ordered some items from Germany on 08.07.2023, but didn’t receive anyconfirmation email and of course nothing is delivered. But surprisingly, my money is booked via paypal!!!!

Bought men’s casual DKNY from Costco worn them 5 times and they fell apart sold come right off would never buy again utter rubbish

If there is 0 star i will put but , you have to put one star ! Its the most rubbish company and customer service they are thieves they steal my money i order staf for 189£ and i refund them via dhl and they arrive to dkny they write to me it’s arrived and i start to email them no body reply i asked for money back after like 20 days they reply and said i will refund you 111£ omg I don’t know why they said is refund fee they refund me 111 and at beginning they wasn’t want to refund me my money because the staf arrived to them from the 3rd day i wish i read the reviews before, and im lucky i was wanted to buy more staff but I didn’t I thought dkny is good company but i was so wrong I’ve been buying online ages i never ever seen like this so so so so rubbish please don’t waste your money here its so bad

DON’T WASTE YOUR TIME! I wish I read these reviews before I placed an ordered but unfortunately I didn’t and now the exact same thing has happened to me! I placed an order on 13th July, didn’t receive any tracking info so I emailed 4 different email accounts and I finally got a response today on 25th July saying my order is being cancelled due to “processing error”!!
The items I ordered are still available and in stock on their website so I have no idea what the processing error is?!
They’ve said they will process a refund for me however I’ve also opened a case with PayPal (thank god I paid via them!!)
Please don’t make the same mistake I did by ordering with DKNY!!

Terrible costumer’s service! I am ordered jacket from them and after almost 2 weeks of waiting I received curtains. I contacted costumers service by phone and lady on a phone suggested that I contact costumer service by email to speed up the return process. I am immediately contacted costumer’s service by email, waited a week for response and contacted them again. CRICKETS! In a mean time I sent the curtains back and waiting for refund. Not sure how long I will wait for it.

They split my purchase into two shipments (have no idea why they did this in the first place). There were two items in this purchase.

The first item arrived well.

The second item did not arrive, the tracking is showing like it did arrive but it did not. I asked for additional evidence such as sign off or reception signature, but they keep ignoring my request.

The item's value is $59.00 and it is nowhere to be traced. I am really frustrated right now, this appears like scam.

Received order and was sent incorrect product.
Emailed customer service several times and have received no reply as yet.
Two weeks later and not one reply to my emails.....which I have begun sending daily..... terrible website..... avoid

Ordered a handbag for my wife’s birthday, order went through and they took the payment, 2 days later I get an email that they’ve cancelled my order with no explanation. Still no refund! Emailed customer services 3 times, no response. Terrible service