I placed an order for a game key (Solasta). 24hrs later, the order had still not gone through. I received an email cancelling the order. Here is the text of the email: "We would like... See more
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See what reviewers are saying
Bought a game in 2019 (activation code on Steam). Then suddenly got a message from Steam in 2022 saying the game had been removed from my inventory. When I contacted Steam support they said the activa... See more
Very good experience buying here. Quick delivery and everything. I have had a couple issues which have been sorted out quickly and even better than I expected and wouldn't think twice before coming ba... See more
Company replied
i bought a key. after 5 hours of "waiting up to 30minutes for your first order" i havent got my key. order needs to be "verified by the team". i asked them to cancel, and besides being supposedly 2... See more
Company details
Written by the company
support@dlgamer.com
Contact info
94100, Saint maur
- support@dlgamer.com
- www.dlgamer.com
3.3
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It's a scam, stay away
Tried to order a key, made an account and gave my details. They took the money, blocked the order for 30 minutes then cancelled it with no reason provided. Extremely unprofessional behavior and their support refuses to answer. Complete waste of time.
REPLY: yes, because me and my husband were trying to buy the same game, are we the first customers you have ever had that live in the same house? we tried to buy 2 games not your entire stock.
And did you have to block our transaction for one hour to find that out? How come you are replying to this review within 5 minutes of it going live while my support ticket is still lying unanswered?
You are a scam site, that's why.
February 8, 2024
Unprompted review
Reply from DLGAMER
Hi, you have created 2 different accounts to make 2 different orders, which is forbidden.
Kind regards,
DLGamer Staff
Reccomended! The pricess was fairly smooth
The pricess was fairly smooth! Reccomended!
January 13, 2024
Order says delivered but no key was…
Order says delivered but no key was provided.
January 28, 2024
Unprompted review
Reply from DLGAMER
Hello,
We are very sorry to hear about the issue you ran into. Did you try contacting support@dlgamer.com? Getting in touch with our support team will help resolve the problem straight away.
In any case, orders for which the key has not been delivered are automatically refunded before the end of the day. Please contact us if you have not received your refund already.
Thank you for your patience and we apologize for the inconvenience,
DLGamer Staff
Great site.
The site was easy to use.
The game I was looking for was on sale.
The price was at or better than previous sales.
The checkout process was easy.
The valid game key was available immediately.
January 14, 2024
Nice! Been waiting for the chance after 2 years to play this game 😁
Nice. Quickturn after paid. Too bad I was buying the game before Halloween, few days after steam also give discount that is cheaper than this site. Anyway, DLGamer has great price for digital games purchase also proven as a valid steam key 👍
October 25, 2023
I made a purchase of a key that never…
I made a purchase of a key that never was sent to me. The money was charged but the key was not delivered. Order no.
1638296
October 24, 2023
Unprompted review
Great price, everything received.
Great price, everything worked as said, no problems.
October 13, 2023
Unprompted review
Always an easy time purchasing from you…
Always an easy time purchasing from you guys
September 21, 2023
Hey you guys are great
Hey you guys are great, you've been around a long time and you give gamers great deals while providing great service. Please keep up the good work, but you really don't need that much feedback to know you're doing a good job do you?
September 7, 2023
Wait for another
Kept sending review email requests for the product, like 2 per hour on the hour for 10 hours.
August 24, 2023
Reply from DLGAMER
Dear customer,
We apologize for the trouble. The continuous email communication was due to a bug in our system. We are already working on fixing the issue that affected you and other customers.
Thank you for your feedback and patience,
DLGamer Staff
Avoid site
Avoid site. I've either 1. been scammed or 2. of all the sites i've been looking through to get this key cheaper are the only one that doesn't properly display if they're out of stock. For that reason alone I wouldn't take the gamble. On top of that, once you bought the product and it gets "delivered" the product page that should have the key, just wont and there is literally nothing on the page that shows that anything is going wrong.
At a certain point incompetence might as well be malice.
August 23, 2023
Unprompted review
Reply from DLGAMER
Dear customer,
Apologies for the late reply to your comment. We searched for any emails or messages from you regarding your order that failed to deliver but found nothing.
We apologize for the inconvenience and kindly ask that you send an email to support@dlgamer.com with details about the issue you ran into so we can either re-examine your order or refund you.
Thank your patience and we apologize for the trouble,
DLGamer Staff
Great Site
Great site, competitive prices and sales and fast order turnaround, would recommend.
July 14, 2023
Clunky and not user friendly
The website is poorly translated and switches between various languages. This isn't too bad in the age of google translate, but rather annoying.
What's really annoying is that the site cancelled my order, which was already payed for, without giving a comprehensible reason.
Update: according to the message I received from the vendor, the item I ordered was out of stock. How can a digital item be out of stock?
July 16, 2023
Unprompted review
Reply from DLGAMER
Dear customer,
We apologize for the issue with your order. The product you ordered was not automatically set out of stock after our stocks were depleted over the weekend. You will be issued some wallet funds to use in your next DLGamer purchase to make up for the trouble this caused.
As for the localization, this mostly based on your IP address, so if you are based in Germany for example, you will be redirected automatically to the German version of DLGamer during checkout. But, rest assured that we are looking into it and will proactively take steps to make this not impact the user experience moving forward.
Thank you for your review and we apologize for the trouble,
DLGamer Staff
Pretty straightforward.
June 23, 2023
Game came quickly and it worked out…
Game came quickly and it worked out great. will be shopping here more in the future.
June 30, 2023
Security seemed too notch.
June 30, 2023
easy and secure
The purchase was easy and secure. The game codes worked immediately, and I haven't had any problems with running the game.
June 29, 2023
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