DLG LEGAL SERVICES LIMITED Reviews 

Very helpful and knowledgeable at this difficult time - thankyou Scott for making me feel at ease

I found dlg legal services to be a top company and the staff that have bought me through the first 2 years of my claim have been great . However as soon as Melanie took over this year I’ve had a whole another level of care to which I’ve been made to feel of importance again which I haven’t in a long time . She is an asset to dlg legal services and she is someone I won’t forget that helped me in a very dark time in my life .well done

Mark was very good at his job and understanding

All the way through the service I received from DLG LEGAL SERVICES LIMITED was excellent, especially my claims handler Ben Dennison. Very helpful, friendly, understanding, sympathetic, efficient, prompt . . leading to an excellent result . . Thank you so much !

Mark was so informative about the whole process and was very understanding. His bubbly personality made the whole process even easier. He is really an asset to your team!!

I was represented by DLG after an accident and my representative was Ben Davidson he made things really easy for me and each stage he contacted me to explain what was happening overall I had a great experience and this what due to the team at DLG.

Always replied back to me when emailed about my case Isabel is professional and friendly person

The time frame on my claim was dangerously close to closer, & therefore little chance of me receiving damages for the accident , but I found mark & he took full control of the situation he was very knowledgeable & ran through everything I should expect, I couldn't commend Mark highly enough a company that sets a high standard "good for you*

This company and this person went through all the elements of the call, nice and slowly and with care and explained everything well and clearly. I would recomend this company to anyone. thank you.

My claim was handled by Carol Beetge. I was the customer however I was dealt with as if Carol was representing the third party client and insurers. Her customer services was absolutely rubbish. I felt as though I am not being listened to or understood. I don't recommend DLG legal as this has been a really horrible experience. They don't work in the best interest of their client. There is no consistency in their way of working. Beware of them

Chloe was so helpful and professional. She went out of her way to ensure I was up to date with every bit of information I needed. She would answer my questions as soon as she got my email. I would like to thank Chloe for all her help with my claim. Xx

Mark was so helpful and patient

Chloe W at DLGLEGALSERVICES has been so helpful in settling my claim she’s always been on the other side of an email throughout when I’ve had questions to ask and always answered them in a timely manner thanks Chloe 🙂

My claim took more than a year to resolve satisfactorily. During this sometimes stressful period, from my initial enquiry to settlement, I received helpful advice, support and reassurance throughout the process from all the DLG representatives dealing with my claim.

Emma from DLG assisted me in obtaining compensation to support my recovery and treatment following an accident. She guided me through the process ensuring I had all the information needed and understood the decisions I was taking to achieve the right outcome. She kept me well informed of progress and was proactive in her management of the case. Emma made sure she was always available for my queries making what could have been a stressful process, actually very simple, meaning I was able to concentrate on recovering. If you are deciding on whether to use DLG, I wouldn’t hesitate to recommend.

Five stars is not enough for the incredible service Edward Bennet provided. My car injury claim was an extremely complex case that had been dragging on for years before he took it over. Edward completely turned things around. He kept me updated every single step of the way, ensuring I was never left in the dark. Thanks to his hard work, dedication, and expertise, he secured an
excellent settlement amount that exceeded my expectations. If you need a solicitor who genuinely cares and gets results, I highly recommend Edward.

Ben Dennison; he was amazing throughout my whole claim. I had a really bad experience with another claim company who left me devastated after very poor service, they failed to identify a conflict of interest. However, Ben quickly identified this as soon as I appointed DLG to deal with my case. I was with the other company for two years but no result. Ben managed to get my compensation claim sorted within just a few months. He is knowledgeable, helpful and always on hand to deal with queries. Would recommend Ben to anyone specially to those like myself who have been disappointed by other legal services.

Very helpful staff, over the telephone. Patient and thorough.

My accident happened in September 2023, and my case was finally resolved in May 2026.

Overall, the company did help me, and I appreciate that my case was brought to a conclusion. Mr Graham Dent handled my case and, in general, provided updates and kept me informed by email.

However, there were several moments that I found very disappointing.

Somewhere in November 2025 Mr Dent called me and spoke to me in a very unacceptable manner, saying that my case was going to court, that I was not available by phone, and that I needed to be reachable because I could potentially be called to court at very short notice. This was not accurate, and the tone of that conversation felt completely unnecessary and unjustified. In reality, we then waited many more months before the court process actually happened.

I had also clearly explained that I preferred communication by email and did not want phone calls, as email was the most convenient and reliable way for me to communicate.

Another issue was around the final payment. I was asked to provide a bank statement showing the address that was originally on the case file from 2023. But more than two and a half years had passed. During that time, my life had changed completely: the accident itself had a huge impact on me and my family and we changed our country of residence.

I understand that companies deal with many cases, documents and procedures, but from a client’s point of view, this was not just an admin process. This accident changed my life. When a case takes more than two years, I believe there should be more flexibility, empathy and a more personal approach, rather than making the final stages feel even more complicated.

Without these communication issues, my experience would have been much better. The company did help me in the end, and for that reason I am giving 4 stars out of 5. However, I do hope the company takes this feedback seriously and considers how important tone, empathy and personal communication are when dealing with people who have gone through life-changing accidents.

Stephanie was so professional, calm and reassuring and her attention to detail was amazing. What could have been a stressful experience was managed so well by her and i felt reassured in taking my claim further. Her breakdown of the evidence showed great insight and her advice going forward was so well considered.