DLG have a great approach to handling their client base. I was initiated to the process by phone and I have to say after dealing with a DLG, I would Highly Reccomend thier services. Mark, the Adviso... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't thank Stephanie Kempster at DLG enough. Stephanie provided fantastic support throughout a seemingly straightforward claim that became long drawn out and complicated 5yr ordeal. She was alway... See more
Company replied
From the start of my experience with this company I felt valued - no legal speak - all explained to me in my language .When I needed confirmation of what i was being asked to do there was always some... See more
Company replied
I had a constructive dismissal claim, it was handled by Roula Khirallah at DLG services. I cannot tell you how amazing this lady is she helped us to a positive outcome. She kept us up to dat... See more
Company replied
Company details
Written by the company
DLG Legal Services is dedicated to providing affordable, high-quality advice across a broad range of legal services.
Contact info
United Kingdom
- www.dlglegalservices.com
4.5
Excellent
747 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Telephone appointment
I had a telephone call appointment today. I was very happy with the service I received. Look forward to getting the matter resolved.
Thankyou 😁
February 13, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Nicola
Thank you so much for your kind review. We are really glad to hear you were happy with your telephone appointment and look forward to helping you get everything resolved smoothly. Thanks again for your feedback.
Thank you for the services provided
I would not hesitate to recommend the services of DLG. Francesca my case handler was with me every step of the way. Her expertise, hard work and support over 18months to reach an agreement was impeccable. I cannot thank her enough she got me through some challenging and difficult stages of my claim
February 11, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Margaret
Thank you so much for your thoughtful review. We are delighted to hear that you felt supported by Francesca throughout. Your kind words about her expertise and dedication mean a great deal and we wish you all the very best moving forward.
Lucy Flynn has worked on my claim from…
Lucy Flynn has worked on my claim from the beginning. She has been diligent, helpful and efficient all the way through to a satisfactory conclusion.
February 6, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Thank you you so much for taking the time to leave a review about your experience. This is very much appreciated.
I can’t recommend DLG Legal Services…
I can’t recommend DLG Legal Services Limited highly enough. My advisor, Mark, was absolutely brilliant from start to finish. He was professional, patient, and extremely knowledgeable, and he took the time to explain everything clearly, which really put me at ease.
Communication was excellent throughout, and Mark was always responsive, supportive, and reassuring during what could have been a stressful process. His attention to detail and genuine care made a huge difference.
If you’re looking for reliable, trustworthy legal support, I highly recommend DLG Legal Services Limited — especially if you have Mark as your advisor. Truly 5-star service. 🌟
February 5, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Rhya
Thank you so much for your wonderful review. We are delighted to hear that your experience with DLG Legal Services Limited. Providing clear communication, support, and reassurance throughout the process is exactly what we strive for, and it’s great to know this made a real difference for you. We truly appreciate you taking the time to share your feedback and recommend our services and we will be sure to pass on your kind comments to Mark.
Accident claim…
Mark instantly put me at ease and made it very easy for me to talk me through things
February 5, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Joanna
Thank you ever so much for your review. We are so pleased to hear that your experience was so positive and we will be sure to pass on your comments to Mark.
Great Customer Service
The customer service I received over the phone was outstanding. The representative, Mark was professional, reassuring, and took the time to make sure I felt comfortable and understood everything. I truly appreciated the care and attention, and I was very satisfied with the overall experience.
February 3, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Aisha
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Mark provided the professional, reassuring support you sought, and that you felt comfortable and well‑informed throughout your call. Your kind words truly mean a lot to our team.
Scott
Scott, supply us with all the information that we required. Very knowledgeable in helping through this traumatic time after our accident.
Being very thorough and patient with us Made us feel at ease.
February 3, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Des
Thank you for your review. Your feedback means a great deal to us. We are truly glad to hear that Scott managed the call with the patience and thoroughness you needed during such a difficult time.
Reply from DLG LEGAL SERVICES LIMITED
Hi Michael
Thank you so much for your your review. This is truly appreciated.
Professional, Knowledgeable, Patient and above all Empathic representation.
My experience with my particular solicitor at DLG Legal Services Limited (Edward Bennett) was outstanding. I could not have asked for more professional, knowledgeable, patient and above all empathic representation.
January 27, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Thank you so much for your kind words. We are so pleased to hear that Edward provided the professional and knowledgeable support you needed. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Fantastic experience
Fantastic experience. Communicated well with me throughout the process.
January 30, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Zoe
Thank you for taking the time to leave a review of your experience. Your comments are very much appreciated.
The service I received was very good
The service i received was great. I was kept informed every step of the way. Everything was dealt with quickly and efficiently. I was treated with care and respect and was very pleased with the service
August 13, 2025
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Anna-Maria
Thank you so much for your lovely review. We are so pleased to hear that you felt informed, supported, and well looked after throughout the process. Your kind words will mean a great deal to our team.
Patient and understanding
Mark took the time to both listen and give me time to reply to questions on what was a traumatic Car Accident
January 29, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Donna
Thank you for your kind words. We are glad to hear that Mark was able to support you with patience and care following such a difficult experience.
Andrew Kinsley was clear with his…
Andrew Kinsley was clear with his instructions, supportive, non judgemental and patient. He really helped and listened and communicated the necessarily step for my claim.
January 28, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Kirsten
Thank you for taking the time to leave this review. We are so glad to hear that you felt supported and clearly guided throughout the process. Andrew will be pleased to know his patience and communication made a positive difference. If you need anything further, we are always here to help.
The hole conversation he was polite and…
The hole conversation he was polite and well mannered
January 28, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Alex
Thank you so much for your kind review. This is truly appreciated.
Helpful, Knowledgeable and Supportive
Mark the Call Handler was very knowledgeable, helpful, sympathetic and understanding of what my daughter is currently going through since the accident.
Everything over the phone was handled politely, caring and in a Professional manner.
Thank you for your help.
January 28, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Thank you for your kind review. Your feedback means a lot to us an we are truly pleased to hear that Mark was able to support you and your daughter with professionalism and understanding during the call.
AVOID this company.
Worst legal firm I have dealt with wish I never had. My Case handler has ignored all requests from me, despite me offering to settle with third party he has continued to push for his own commission gain and now I will more than likely be left out of pocket. He has also ignored requests of me asking him to call me to discuss, only sending messages on the portal. Tried to ring to be told he is unavailable but this call handler agreed he should have accepted the offer when I asked last month. Worst experience would recommend to avoid this company.
January 27, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Carol
We are very sorry to read your comments. We have asked that the relevant team manager contact you to discuss your concerns further.
Great communication explained…
Great communication explained thoroughly wha would happen about my claim and made sure i understood everything
January 27, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Kayleigh
Thank you for your kind review. We are glad to hear that your experience was so positive.
After a traumatic accident I can’t rate…
After a traumatic accident I can’t rate DLG high enough way beyond my expectations and may case Handler Richard was there for me every step of the way and kept me fully updated at all times
I just want to thank you so much for all your hard work and your support
June 5, 2025
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Jodie
Thank you for sharing your kind feedback. We are so glad that Richard was able to support you in your claim every step of the way. Your appreciation means a lot to us and we will be sure to pass on your kind comments to Richard.
DLG Legal Services
Had a call from Mark today very polite gentleman. Very easy to talk to about this situation. Regarding a car accident claim for my son. He went though everything clearly for me to understand. What they would be doing and all steps to the claim. Said he would keep me updated every step so I will know what is going on.
Very helpful
Team at DLG LEGAL SERVICES
January 26, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Hi Bev
Thank you for taking the time to leave this wonderful review. We are really pleased to hear that your call with Mark was clear, helpful, and reassuring. If you need anything further at any point, we are always here to help.
A very positive experience throughout
Throughout this process of which I have no previous experience of, I have received regular updates throughout and have been treated with respect when on occasions I have had to ask for clarification of the information sent.
My case handler Elissa has been efficient, supportive and promptly responsive from beginning to end - a credit to the legal team.
January 24, 2026
Unprompted review
Reply from DLG LEGAL SERVICES LIMITED
Thank you for taking the time to share your experience. We are so pleased to hear that you felt well‑informed and respected throughout the process, It’s wonderful to know that Elissa was able to provide clear updates, prompt support, and reassurance from start to finish as we understand how important that is to our clients. Your kind words mean a great deal, and we are glad we could make the experience as smooth and supportive as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.