D-Link Reviews 

I had a security camera gifted to me. Hardly used it, but whenever I had a new WiFi hub it was a nightmare to set up and took several attempts. Requesting support from D -Link via social media or raising a ticket was slow or ignored. The camera developed a fault outside of the warranty, with very little use, but D-Link didn't want to know and for a change were super efficient to close my ticket. Poor quality products made in China and poor support. Their rating on Trust Pilot says it all. Avoid!

I have a wifi extender (DAP 1820). It was high in price but it’s a piece of junk. It’s super fussy about where it’s situated. A metre either way and it loses connection. Despite careful positioning, it still crashes at least once a week and has to be rebooted. The app is hopeless - it often can’t connect to the extender. Before this I had a very cheap little no brand extender which worked perfectly until it died of old age. I really regret wasting my money on a D-Link.
Save yourself grief - don’t buy one.

Their Support Channel is completely impossible to contact. They really made it extremely hard to get through all possible online forms, identification numbers, passwords etc just to get in touch with them.

And for the record I'm not an old fart who has trouble with digital channels or internet. (Except when im using a d-link router ofcourse, because then you don't have internet access at all, LOL).

I got to say; the support I received
was terrific. I had a couple of problems during the installation of my new camera, but the support did a great job rectifying them. Would buy again.

D link smart plugs are completely unrealiable !! I had them all replaced with latest models and they keep losing their configuration, and wfi connection details. They cannot even cope with British summer time . Expensive and not fit for purpose. Need constant attention. Buy Tapo instead. Cheaper and they include Bluetooth to make them easier to setup plus they are 100% reliable. Won't buy D link products again. Oh and the app is awful too !!

12 months of everyday problems and no internet for weeks at a time. To be told it's not their problem. Hundreds of $$$spent on getting IT guys out to find out each time it's the router dlink staff pass on blame every time

Worst picture ever. I am at a measurement of 4.4 feet away with a picture of complete blur. I can’t see anything other than shadows.

Bought a surveillance camera approximately 15 months ago from D-Link have not done very much surveying tho.. always needing reset & adjustments , say on box installed in minutes , NO chance.. !! Dont try to contact them either for advise , premium land line number and a internet adviser system , you will be a older but not wiser person .. NO help , my advise Avoid...!!
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Support isn't easy to get, they have a support portal that is pretty inflexible. The best option is to go on their support webpage and use Chat. You will be directed to an offshore support agent but just ask to be transferred to a UK support guy. The U.K support team are very helpful through chat and do their best to assist you. The downside of D-Link seems to me to be that their techies are making changes to software and firmware without stringent integration testing. two of my cameras worked faultlessly for years now are inoperable. All I can do now is wait for a new release that is not even scheduled yet. No point throwing the cameras away (DCS5222L) as they may work again at some stage. Not the way to run a business.

Very poor customer service. I bought a IP CAM setup, DNR-322L with a DCS-4602EV business camera. Phoned into the technical department to report a issue with the DVR not allowing saving of files on local hard drive. Technical support ran the same tests on their tests bench and call me back before the end of day agreeing they had the same problem. I was told i would be contact as soon as they had a fix and gave me a case no.1695574. They did contact me through email but it was not for a fix but to ask me all over again what my problems are. I don't have time for this so frustrating i should have stuck to a more established brand such as Samsung.

Worst customer support ever, I purchased one of their IP camera and had trouble setting it up, contacted them few times and they couldn't do nothing after few attemps of their online support (No telephone support available) they asked me to return it at my expense. when I complained they closed my case.
Camera back to amazon right away for a refund, no way I will pay return for a faulty camera under 4 month old (under warranty)
D-link will not see my name on any of their products ever

Have bought a few D-Link IP cameras now, and all have been very easy to use and set up.

Recently had need to contact support though (purely my fault, nothing wrong with their product!). Support went out of their way to help me. Was really surprised!

This device comes with MYDLINK. This has fundamental design flaws - like if you mistype your email address in registrtion there is no way fo recovering. Support by meial and phone (premium rates) is non existent. They just don't reply.

Do yourself a favour and avoid the grief