Dobbies Garden Centres - Edinburgh Reviews 792

TrustScore 3 out of 5

2.9

Melville Nursery, EH18 1AZ Lasswade, Mid Lothian, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Long term customer of this place. Usually love visiting every few weeks. But what an absolute rip off on the strawberry and cream scones. Ordered 3 for myself, partner and mother to find not even half... See more

Rated 5 out of 5 stars

Hey visited Dobbies today for afternoon tea with friends. Our server Owen gave us excellent service even though he was run off his feet nothing was to much trouble for him. Excellent service snd cus... See more

Rated 5 out of 5 stars

Had lunch with the family in Dobbies Lasswade (Edinburgh) today. The food was great value but the service was what was really to write home about. Jordie was absolutely brilliant! He was friendly to e... See more

Rated 5 out of 5 stars

Great service from Cameron! I ended up choosing a few more plants than I’d planned so had filled my trolley up, but still needed bark and compost. Cameron saw I was struggling and immediately offere... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Melville Nursery, EH18 1AZ, Lasswade, Mid Lothian, United Kingdom

2.9

Average

TrustScore 3 out of 5

792 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Enjoyed visit.

Enjoyed visit but noticed that a chainsaw which I came to buy 4 days earlier with a 20% off voucher but couldn’t because it was out of stock was back on the shelves. Didn’t buy it because the voucher expired on the day of the previous visit.

October 16, 2022
Rated 5 out of 5 stars

Not enjoyable

The area we were sitting in for our lunch was next to the dog area and fat one time there were six digs and one kept barking so another one joined in. One lady was putting food on the table and the dog which was sitting on her knee licked the food from the table.

October 14, 2022
Rated 3 out of 5 stars

Cafe chaos

The garden centre staff were thin on the ground but when found were pleasant and helpful with heavy duty purchases that I couldn’t manage.
Decided to have lunch as there was no queue waiting to be seated. I stood at the reception station leaning on my stick for approx 12 mins before being approached by a member of staff to be told waiting time for food once ordered was 30 - 40 minutes. NOT GOOD ENOUGH

October 12, 2022
Rated 3 out of 5 stars

Unfortunately slipping

Despite seemingly a lot of staff, the service has been quite a while on recent visits. We are waiting a long time to order and then a long time for drinks and food to arrive. When served the service is great. But the food has taken a big hit too recently. Last time I had fish and chips and the batter was too hard and the fish so thin. It really wasn’t great.

September 25, 2022
Rated 5 out of 5 stars

birthday cakes

Dobbies is a regular destination for myself and my wife and grandchildren. On my birthday, Dobbies excelled itself with an offer of free cakes. My grandsons loved the cakes and I appreciated the gesture. As ever the staff were very personable and helpful

October 4, 2022
Rated 1 out of 5 stars

Don’t waste your time

Shocking level of service in restaurant, lack of staff, reduced GF options, not the cleanest!
Don’t use the toilets they are horrible!
Asked to speak to manager, she was totally disinterested

October 8, 2022
Unprompted review
Dobbies Garden Centres - Edinburgh logo

Reply from Dobbies Garden Centres - Edinburgh

Hi, Thanks for leaving your review. I am sorry to hear that you were unhappy with your recent visit to your local restaurant. I have sent you a request for more information, so I can forward your comments to the relevant management team for you. Best wishes, Karen

Rated 1 out of 5 stars

The restraunt is a shambles

The restraunt is a shambles. Ordered toasties waited approx half an hour fir the food to arrive and we were nearly finished them before our drinks arrived. They couldn't even bring a glass of tap water before the coffee and tea.

October 2, 2022
Dobbies Garden Centres - Edinburgh logo

Reply from Dobbies Garden Centres - Edinburgh

Hi Fiona, Thanks for leaving a review and I am very sorry to hear of the wait time in the Edinburgh store. I will ensure this is passed on to the stores management team on your behalf. Thanks Jemma

Rated 4 out of 5 stars

Nice place to shop

Great place but often let down by the queues in the restaurant. Always good for those special presents. Beautiful plants and flowers too.

October 1, 2022
Rated 3 out of 5 stars

We were in the restaurant for coffee…

We were in the restaurant for coffee and scones. I ordered a cappuccino which was essentially a latte, too much hot milk and little froth plus the coffee was weak barely able to taste because of the quantity of milk. The scones are very flat these days instead of soft and well risen.

October 4, 2022
Rated 1 out of 5 stars

Lack of pricing

I find it really annoying that there are no prices on yankee candles and other stuff. No staff to ask about pricing.

October 5, 2022
Dobbies Garden Centres - Edinburgh logo

Reply from Dobbies Garden Centres - Edinburgh

Hi, Thank you for your review. I am sorry to hear that you were unhappy that there were items with no prices listed on them. I have forwarded your feedback to the store management team to bring this issue to their attention. Best wishes, Karen

Rated 5 out of 5 stars

Always a Lovely Day at Dobbies

Always a Lovely Day at Dobbies. We love our free coffee every month.
It's My wee dogs favourite place in the world, he Loves going to see the Fish then the Dog section.
Staff are always very nice.
The Breakfast is a bit overpriced for what you get. But overall a pleasant experience.

September 29, 2022

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