Dobbies Garden Centres - Lisburn Reviews 296

TrustScore 3.5 out of 5

3.7

Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB


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Rated 1 out of 5 stars

Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... See more

Company replied

Rated 5 out of 5 stars

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... See more

Rated 5 out of 5 stars

Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... See more

Rated 5 out of 5 stars

This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

296 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Stephen Lappin is such an excellent employee. Friendly abd knowledgeable, nothing is too much trouble for him. He is an asset to the gardening section.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Brought back two echinacea which I had…

Brought back two echinacea which I had bought last season and still in original pots with dobbies labels intact. They had failed to thrive. The staff were courteous and manager authorised credit for to choose replacement value items

May 18, 2022
Rated 4 out of 5 stars

Sunday lunch

Over all the experience in the garden Center was very good, however the restaurant was a bit of a disappointment, we had a roast beef Sunday lunch which looked lovely on the plate. First the plate wasn’t heated, so the meal was cold by the time we got to a table, had to ask staff to heat it up for us. Food on the floor in several areas of the restaurant. A sparse amount of cutlery in the cutlery trays, and to top it off the beef was very gristly and not very nice.
So considering we traveled 25 miles to have Sunday lunch and an afternoon out!!!! We may be back but I doubt it will be for lunch.

May 17, 2022
Rated 5 out of 5 stars

Great garden centre

Great garden centre, with plenty of plants to pick from. Love the selection of indoor plants. Always find something exotic I haven’t seen before.
Always stop in and get a coffee & bun in the cafe as a treat.

May 14, 2022
Rated 5 out of 5 stars

Wonderful service i

Wonderful service , I had a lot of questions and the gentleman at the garden centre was very knowledgeable and guided me well. The checkout staff was also extremely happy and helpful.

May 5, 2022
Rated 5 out of 5 stars

My husband and i visited on Sun

My husband and i visited on Sun. We had a lovely roast dinner and cake.
I had lost my 'birthday voucher' for a free tea and scones and the manager told me i could get another one if i emailed Dobbies.

Everyone in the restaurant is helpful, friendly and doing their best on what was a very busy day

May 3, 2022
Rated 2 out of 5 stars

As a garden centre you have a good…

As a garden centre you have a good selection of plants but as a cafe you never have enough staff which means food and drinks are cooled.

April 30, 2022
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi, Thank you for taking the time to leave this review, I will pass this feedback to our management to review , they will look to make any appropriate changes that you will hopefully see upon your next visit to our store. Thanks-Liz

Rated 3 out of 5 stars

Soulless

Visited recently. Couldn’t get what I had gone out for but bought cactus repotting soil. One person on a till so quite a queue built up. Decided then to have a coffee. We described the eating area as soulless. So many tables needed cleared and nothing about the whole area was welcoming. Covid couldn’t be the reason surely.

April 25, 2022
Rated 3 out of 5 stars

Restaurant should go back to table…

Restaurant should go back to table service as queuing for hot food then drinks meal is cold by the time you get queued to pay then pick a table. Send your staff to Dobbies at lasswade edinburgh and they will see a quality store with quality service.

April 24, 2022

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