Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... See more
Company replied
Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... See more
Company replied
I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... See more
Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... See more
This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... See more
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff efficient service well laid out store
Stephen Lappin is such an excellent employee. Friendly abd knowledgeable, nothing is too much trouble for him. He is an asset to the gardening section.
Great selection of plants to buy every different size, colour and fantastic selection of varieties.
Brought back two echinacea which I had bought last season and still in original pots with dobbies labels intact. They had failed to thrive. The staff were courteous and manager authorised credit for to choose replacement value items
A great and varied display of house plants.all in excellent condition..the store offers customers a wide variety of goods. Staff helpful and pleasant
Over all the experience in the garden Center was very good, however the restaurant was a bit of a disappointment, we had a roast beef Sunday lunch which looked lovely on the plate. First the plate wasn’t heated, so the meal was cold by the time we got to a table, had to ask staff to heat it up for us. Food on the floor in several areas of the restaurant. A sparse amount of cutlery in the cutlery trays, and to top it off the beef was very gristly and not very nice.
So considering we traveled 25 miles to have Sunday lunch and an afternoon out!!!! We may be back but I doubt it will be for lunch.
Great garden centre, with plenty of plants to pick from. Love the selection of indoor plants. Always find something exotic I haven’t seen before.
Always stop in and get a coffee & bun in the cafe as a treat.
Wonderful service , I had a lot of questions and the gentleman at the garden centre was very knowledgeable and guided me well. The checkout staff was also extremely happy and helpful.
My husband and i visited on Sun. We had a lovely roast dinner and cake.
I had lost my 'birthday voucher' for a free tea and scones and the manager told me i could get another one if i emailed Dobbies.
Everyone in the restaurant is helpful, friendly and doing their best on what was a very busy day
As a garden centre you have a good selection of plants but as a cafe you never have enough staff which means food and drinks are cooled.

Reply from Dobbies Garden Centres - Lisburn
I always find Dobbies a great place to spend an hour or two. Plants are of a high quality and staff are always on hand for help and advice.
Visited recently. Couldn’t get what I had gone out for but bought cactus repotting soil. One person on a till so quite a queue built up. Decided then to have a coffee. We described the eating area as soulless. So many tables needed cleared and nothing about the whole area was welcoming. Covid couldn’t be the reason surely.
Lovely place great food pleasant and helpful and friendly atmosphere and service and staff
Restaurant should go back to table service as queuing for hot food then drinks meal is cold by the time you get queued to pay then pick a table. Send your staff to Dobbies at lasswade edinburgh and they will see a quality store with quality service.
Had to go looking for a staff member in the garden area when I found someone he was very helpful. The toilets in the Lisburn shop don't seem to be checked anymore they could be a lot better.
Find great ,lots off good looking plants. But not enough tills open when busy
An excellent product range along with very helpful and friendly staff.
Great store. Well laid out. Very clean and tidy. No long waits at the checkout.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.