Dobbies Garden Centres - Peterborough Reviews 437

TrustScore 3.5 out of 5

3.4

Phorpres Way, Cygnet Park, Hampton, PE7 8NY Peterborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having had my Birthday in December, I hadn't received any card or voucher from Dobbie's. I asked one of the staff while I was paying for my goods , who was very helpful. When I rang Dobbie's contact,... See more

Rated 5 out of 5 stars

We treated ourselves and friends to an afternoon tea. We were absolutely amazed at the value for money. Sandwiches cakes scones etc presented beautifully and of goodquality. Customer service from staf... See more

Rated 1 out of 5 stars

Visited my local Dobbies today, usually a pleasant experience for all a garden centre has to offer and a lovely restaurant. However the Ladies toilets were beyond disgusting, filthy stained floors,... See more

Company replied

Rated 1 out of 5 stars

If you want a vegan afternoon tea don’t visit Dobbies Garden Centre at Peterborough. They do not understand the meaning of vegan. My daughter booked afternoon tea for us all last Sunday to celebrate F... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Phorpres Way, Cygnet Park, Hampton, PE7 8NY, Peterborough, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

437 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Having had afternoon tea with Dobbies…

Having had afternoon tea with Dobbies before and having a nice experience we bought this as a gift for my sister in law’s birthday but was very disappointed the only cutlery given was a knife and teaspoon for the rea. The sandwiches we poorly prepared parts of the fingers had crust still on , the aches had mousse in them but nothing to eat them with was provided. No staff were in the restaurant area checked we were happy or asked if we needed anything. I had to go in search of staff to get cutlery and ten again when we wanted drinks. The experience did not meet expectations at all.

August 8, 2022
Dobbies Garden Centres - Peterborough logo

Reply from Dobbies Garden Centres - Peterborough

Hi, Thank you for taking the time to contact us. I am sorry to hear about your problems on your recent Afternoon Tea booking. I have forwarded this issue to the restaurant management team to bring this to their attention to allow them to address this issue. Best wishes, Karen

Rated 3 out of 5 stars

The garden centre was far too hot and…

The garden centre was far too hot and there were not enough tills open. I queued for a while to renew my Dobbies card only to be told that the staff member didn’t know how to do it and I was asked to queue again and see her colleague. Not great in such a hot store.

August 8, 2022
Rated 3 out of 5 stars

Quiet Time

Called in around 3.45pm. Quiet time. All free children's dining finished. But very very limited choice on cakes etc.

August 2, 2022
Rated 4 out of 5 stars

Regular Visitors.

We visited the food hall where we purchased some reduced food then I bought a reduced Radley handbag in the sale. We visit this Dobbies regularly. Staff on tills are always pleasant, we enjoy searching out the bargains and occasionally have a free hot drink. The points earned while shopping add up to a good sum on vouchers a couple of times a year. Prices are rather too high at full price in these difficult times but always a bargain or two to be had. It's always an enjoyable shopping experience, one which my husband doesn't complain about!!

August 1, 2022
Rated 5 out of 5 stars

This visit was only for latte and…

This visit was only for latte and cappuccino which was very nice. Usually we potter around the plants etc looking for bargains or shopping in the Sainsbury area. Generally my friend and I enjoy our regular visits, browsing and buying.

July 27, 2022
Rated 5 out of 5 stars

Great Carrot Soup & Service

Dear Dobbies we invited a friend for a snack lunch yesterday. Yes all was good; the Soup (carrot with other bits) really enjoyable. Great to learn that cold drinks now included with the Reward Card, didn't know that! Also Good News that you propose introducing table service which will save on queuing. I was impressed with the friendly checkout guy who manned both tills at once . Superb customer service. We all enjoyed our visit.

July 25, 2022
Rated 3 out of 5 stars

It is a nice ambient place

It is a nice ambient place. Staff always helpful. I do find myself visiting and on occassions seeing a good idea and getting it online due to the large difference in the cost from Dobbies to online retailers. This is not always the case such as plants etc but water features, wood based items, pots etc.

July 17, 2022
Rated 3 out of 5 stars

The state of the toilets is not good!

I didn't have a problem with the service at Dobbies. However the state of the toilets is not good! There has been a large hole in the wall to the right of the door as you go in for months! Likewise there is only one drier that is working - this too has been the case for about 6 months. Surely something could be done to rectify the situation and make it more pleasant and easier to use for your customers? The staff were all very friendly and helpful.

July 14, 2022

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