Dobbies Garden Centres - RugbyReviews 

310
TrustScore 3 out of 5

3.1

Straight Mile, Burton-on-Dunsmore, CV23 9QQ Frankton, Warwickshre, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Close down - please . Hold my refund over 4 days and keep seying will take 14 days to get my money back, only because they can't provide product on time. Staff there don't know what they doing.

Rated 5 out of 5 stars

the merchandise was arranged well, easy to navigate around the store, lovely products everywhere, so much choice. we got some wonderful Christmas presents. The cafe was wonderful. we had two fish an... See more

Rated 4 out of 5 stars

We enjoy visiting this garden centre. It gives us a boost to see seasonal plants at their best, attractively displayed. The staff are friendly and welcoming both in the garden centre and in the rest... See more

Rated 5 out of 5 stars

We went to the garden centre to return a bird bath which stopped working after few months. We had a wonderful experience there and I feel obliged to write a 5 stars feedback and to tell people about t... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Straight Mile, Burton-on-Dunsmore, CV23 9QQ, Frankton, Warwickshre, United Kingdom

3.1

Average

TrustScore 3 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(310)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No price tag, no buy

Far too many items for sale without price tags. The amount of items we picked up that we were interested in buying but then could not find a price for was ridiculous, so we spent very little.

November 19, 2023
Dobbies Garden Centres - Rugby logo

Reply from Dobbies Garden Centres - Rugby

Hi Jeff,

Thanks for your feedback.

I appreciate that this would be frustrating when you are trying to chose nice things to buys and you aren't always able to see the price before deciding.

I'll make the Rugby manager aware so that he can put changes in place.

Thanks again
Team Dobbbies

Rated 1 out of 5 stars

Empty shelves, yet again.

Your supplies need to be restocked more frequently, dog supplies are always non existent. More general stock on dog food, not breed type food. Mini, medium and large dog food needs to be stocked regularly. It’s always out of stock, twice in the last two weeks I’ve had a wasted journey, I’ll just purchase from a specialist pet feed store.

November 3, 2023
Dobbies Garden Centres - Rugby logo

Reply from Dobbies Garden Centres - Rugby

Hi Nick,

Thanks for you review.

I'm sorry that you are unable to make specific purchases at our Rugby centre due to stock levels.

If you can provide us with a little more information as to what you are looking for we might be able to help you.

Team Dobbies

Rated 3 out of 5 stars

Disappointed

Having bought a number of plants I offered my reward for 100 points because I had spent the required amount. When we got home I realised despite the cashier sopping my reward I had not been awarded my 100 points.

September 25, 2023
Dobbies Garden Centres - Rugby logo

Reply from Dobbies Garden Centres - Rugby

Hi Chris,

Thanks for raising this with us.

Can you email us at customer.service@dobbies.com and I'll get this sorted for you.

Thanks again,
Team Dobbies

Rated 5 out of 5 stars

We went to the garden centre to return…

We went to the garden centre to return a bird bath which stopped working after few months. We had a wonderful experience there and I feel obliged to write a 5 stars feedback and to tell people about the service. The manager in particular, Charlotte and the two ladies Michelle and Claire were also very helpful.

September 12, 2023
Unprompted review
Rated 3 out of 5 stars

Usually excellent, but not this time.

It is always a pleasure to visit Dobbies. Excellent range of products. However, on this occasion, the restaurant let me down. I had scrambled egg on toast, which was disgusting, really dry and overcooked, with black bits in it. I couldn’t eat it. I should have taken it back. I wish I had.

September 6, 2023
Rated 2 out of 5 stars

A visit to the restaurant this morning…

A visit to the restaurant this morning left us feeling very unhappy. The two staff serving were very helpful and friendly. We ordered a poached egg and toast and sat down to wait. After 30 minutes the food arrived - and not poached eggs. We asked for a refund and the very helpful counter staff went to arrange it. After another wait, we heard shouting in the kitchen and the girl came out distraught and sobbing.
Come on Dobbies, harassment in the workplace is not acceptable.

August 17, 2023
Unprompted review
Dobbies Garden Centres - Rugby logo

Reply from Dobbies Garden Centres - Rugby

Hi Marie, Thanks for your feedback.
I am sorry to to hear that you have witnessed this situation on your recent visit to the Rugby Restaurant.
I have sent you a request for some more information, so that I can pass this to the relevant management team and ask for someone to get back to you regarding this issue.
Best wishes, Karen

Rated 5 out of 5 stars

Customer service

I purchased a fleece from Regatta online. Unfortunately the fleece was not to my liking and I decided to return the item to Regatta through Doddies Rugby. Doddies customer assistant, Matthew, to be fair was a little confused regarding the Regatta returns process but with the help of customer assistant Michelle the issue was resolved in a good natured way. Both Matthew and Michelle went above and beyond,were customer focused and worked in a professional manner. Well done Guys.

July 30, 2023
Unprompted review
Rated 1 out of 5 stars

Queued 30 minutes for coffee

Queued 30 minutes for coffee
Lady on checkout was good but clearly short staffed
Ridiculous

July 24, 2023
Dobbies Garden Centres - Rugby logo

Reply from Dobbies Garden Centres - Rugby

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Rugby restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

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