Dobbies Garden Centres - Shepton Mallet Reviews 292

TrustScore 3 out of 5

3.1

Mendip Avenue, Fosseway Industrial Estate, BA4 4PE Shepton Mallet, GB


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Rated 5 out of 5 stars

Just had a brilliant luxury afternoon tea at Dobbies Shepton Mallet. The food was fresh and nicely presented. We took two boxes home as the amount was too much for us to eat in one sitting. We have... See more

Rated 4 out of 5 stars

The offers in store were very good and lunch was also good. Perhaps when you have other companies selling things such as payment plans for energy etc it would be less intrusive if they were not positi... See more

Rated 1 out of 5 stars

First time visiting the cafe today . Noticed an “a frame “ notice board advertising a special offer with 2 meals for £16 ( with no mention of exclusions ). Asked the lady behind the food serving count... See more

Rated 3 out of 5 stars

Dogs at Dobbies Shepton Mallet. Having a cup of tea in restaurant several dogs with owners allowing their dogs to bark & yap constantly also dogs deficating . This noise was amplified by the lack of s... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Mendip Avenue, Fosseway Industrial Estate, BA4 4PE, Shepton Mallet, United Kingdom

3.1

Average

TrustScore 3 out of 5

292 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very disappointing

Queued from 12-12.30pm for a Xmas lunch. No cranberry sauce, no pigs in blankets, no apology and poor staff attitude! Lady walked off in the midst of serving, doesn’t seem like enough staff available? Those working were very slow and all looked as miserable as sin. Walked out and went elsewhere…will not be returning.

November 27, 2022
Unprompted review
Dobbies Garden Centres - Shepton Mallet logo

Reply from Dobbies Garden Centres - Shepton Mallet

Hi, Thank you for leaving your review. I am sorry to read of your disappointment on your recent visit to your local restaurant. I have sent you a request for more information, so I can forward your feedback to the relevant management team to bring this issue to their attention. Best wishes, Karen

Rated 5 out of 5 stars

No 30% discount as offered

Drove 10 miles to Shepton Mallet to visit Dobbies.
Having been offered 30% discount on everything in store filled trolley with plants,bulbs,fertiliser etc proceeded to till ,people in front of me were told to produce bar code on phone for discount no bar code on phone we’re told no discount allowed on checking my phone no barcode was told that no barcode no discount drove 10 miles to get home later that day checked phone and barcode appeared on phone what a waste of petrol ,time and inconvenience will not be using Dobbies garden centres ever again

October 31, 2022
Rated 5 out of 5 stars

Love going to Dobbies

Love going to Dobbies, have our free coffee for the month with Dobbies club card. Had lunch today lasagne and chips, delicious 20% off shopping today so bought a couple of presents with good saving.

October 10, 2022
Rated 4 out of 5 stars

Lovely visit today

Lovely visit today. Store looked very festive. Very clean and well organised.
A bit of a queue in the restaurant, mainly waiting for hot drinks to be made.

October 16, 2022
Rated 5 out of 5 stars

Plenty to See

A well stocked store with plenty to choose from plants, gifts & Christmas stock & a good area to sit & enjoy a coffee

October 2, 2022
Rated 3 out of 5 stars

The garden centre was fine

The garden centre was fine, but repeatedly the cafe experience was so slow. One person making drinks who then serves on the till. It was epically slow for just 2 hot chocolates...However, I do enjoy the perks of being a Dobbies member, so at least they were free!

October 1, 2022
Rated 5 out of 5 stars

Helpfulness

We interrupted a member of staff busy sweeping to ask the whereabouts of a hotbin computer. He not only showed us where it was, but also found the base (and checked to make sure it was OK as the box was open) but offered to carry it to the till for us. All with a smile!

September 25, 2022

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