Dobbies Garden Centres - Woodcote Green Reviews 862

TrustScore 3 out of 5

3.2

Woodmansterne Lane, SM6 0SU Wallington, Surrey, GB


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Rated 3 out of 5 stars

Usual weekly trip to Dobbies for lunch this week, as the menus have recently been changed, decided to opt for a chicken & bacon sandwich, oh dear! The chicken was the horrible from frozen kind and it... See more

Rated 5 out of 5 stars

What a Wonderful Afternoon Tea with a church group of 14 . The Table was set and looked so lovely and inviting offering delicious sandwiches with very generous fillings, scones and cakes were yummy a... See more

Rated 1 out of 5 stars

The queue for lunch was ridiculous - there was no communication regarding how long the wait would be. Numerous empty tables but informed that there were staff shortages. The staff were miserable, th... See more

Company replied

Rated 3 out of 5 stars

Need more staff. Especially tidying up outside. There is a very nice waterfall display at Woodcote Green, a focus for our grandchildren, but the ornamental animals are falling over and some are bro... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Woodmansterne Lane, SM6 0SU, Wallington, Surrey, United Kingdom

3.2

Average

TrustScore 3 out of 5

862 reviews

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No history of asking for reviews

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3.2

All reviews

(862)

391 reviews in the last 12 months

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Rated 3 out of 5 stars

Usual weekly trip to Dobbies for lunch…

Usual weekly trip to Dobbies for lunch this week, as the menus have recently been changed, decided to opt for a chicken & bacon sandwich, oh dear! The chicken was the horrible from frozen kind and it tasted the same, didn’t eat it , come on Dobbies surely you can do better !

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Restaurant

I went yesterday to the restaurant. Wanted fish and mash but I got fish and chips. In the fish there was more batter than fish. The quality has gone down. My friend had peas which wasn't cooked properly. We won't be going to the restaurant anymore as I this is not the first time this happened. Service was very slow. We have to call them to be served as it was taking such a long time.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Church Group Afternoon Tea at Dobbies Woodcote Green

What a Wonderful Afternoon Tea with a church group of 14 . The Table was set and looked so lovely and inviting offering delicious sandwiches with very generous fillings, scones and cakes were yummy and a refreshing lemon mousse was very good too.
The staff and Manageress were excellent very attentive , very professional and our orders for drinks came promptly . We all had such a wonderful time and would certainly recommend this event to friends and family . Well done to you all and Thank you so much .

January 30, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Christmas meal.

I booked two Christmas lunches here over the festive period. At the first lunch the general meal was ok but the sprouts were very overcooked and grey looking. I later had stomach cramps which I think was the sprouts. The Manager and most of the staff were working hard but the service was slow with one waitress scrolling in her phone and eating food from the service desk. We were so disappointed with the meal that my husband sent a complaint. In the complaint he said that I had paid a deposit to go with friends the following week. We were told that the complaint would be passed on so assumed it would be acted on. The following week I visited with friends, again the Brussels sprouts were overcooked I asked for a replacement veg and was given peas which were fine. The turkey was dry and again the service slow. After years of coming to Dobbies as a member I will not be eating a Christmas meal here very disappointing. My husband sent a follow-up complaint but heard no more.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the Restaurant

Avoid the Restaurant, the food is not very good and usually cold. Also they have a weird annoying rule, that they cannot serve hot, cold or Alcoholic drinks after 3pm.
They take your money for food without explaining all the rules. We won't be going again.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping at Waitrose today

Great shopping at Waitrose today. Friendly staff.
Great coffee at the restaurant. Special thanks to Vicky, Jan and Grannier for their superb customer service.
Well done ladies.
Our visits are now more and more regular Thbaks to the girls and the Waitrose staff.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Went into the coffee shop in the…

Went into the coffee shop in the Wallington Dobbies for the first time.

I was so impressed with the young lad called Harry that served me, gave me so many options and I ended up with a much better drink than I went in for.
The two ladies Vicky and Grainne were very friendly and had a quick chat, which made me feel relaxed as I was on my own.
The price was similar to the high street chains, but the coffee and the experience was much nicer and I will definitely be going back.

They also recommended the pumpkin cake which I was a bit dubious about as never tried it, was probably one of the best cakes I’ve ever had.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Went for the Sunday roast and was left…

Went for the Sunday roast and was left very disappointed, had the new dish called the vegan wellington. The vegetables in the wellington was one congealed solid lump, the pastry was rock solid as it had been tried to be kept warm. The carrots were the baby type and were about 10 of them (not even 2 mouth fulls). The potatoes were a total of 2 slices each consisting of about 1 third of a small potato i.e. a total of less than one small potato. Plus 2 very small balls of stuffing with table spoon of gravy.
ALL OF THE FOOD WAS COLD. At £15 it was a rip off, I consider the quality of the food and amount given to be less than a fiver. I have previously enjoyed the jacket potatoes and wraps, but this Sunday lunch was a BIG disappointment and I will not be going eat there again.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

We regularly have breakfast here in the…

We regularly have breakfast here in the main restaurant and with that we have been served by Jane numerous times and on every occasion she is always welcoming and very friendly. Jane really is a credit to Dobbies and always makes sure we have a lovely visit. Thank you x

September 11, 2025
Unprompted review
Rated 2 out of 5 stars

Food not as good as it use to be…

Food not as good as it use to be jacket potatoes a lot small and you only get a spoon of beans and the potatoes were warm not hot enough poor value for money will not come back and would not recommend

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Free trial

Went into the garden centre and met with a member of staff who said did I want a FREE Trial of the Debbie’s loyalty card she wanted my debit card number and said don’t worry we won’t take any money, just had an email saying they will take money as my trial has ended- at no time was this mentioned I’ve just rung to try and cancel it and the first agent put the phone down on me, the second time my call was just disconnected, trying again don’t hold out much hope might have to cancel my card with my bank! I wonder how many elderly people have fallen for this

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I pop in to get some nice plants 🪴 for my mums 2nd year momorial and lady of customer service (Julia) was very friendly, helpful and showed so much care. She was understanding and was very compassionate when I got upset tell he about my mum. Wonderful customer service and my mums momorial is now beautiful.

June 13, 2025
Unprompted review

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