Doctor Scooter Reviews 

482
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I ordered break pads for pick up I came after 3 days for them they said they shipped it to my address and will come the next day it’s been 3 weeks and I contacted them twice and I never got a respons... See more

Rated 1 out of 5 stars

Haven't received anything not even tracking number. 3 days late??? Get your act together... I'm cancelling the order

Rated 5 out of 5 stars

Its a birthday present for a 6 year old girl....How can I know how to review it except that-as a gift its perfect in my opinion. Her birthday is not until next week so you are somewhat premature in pe... See more

Rated 5 out of 5 stars

the guys at doctor scooter Holloway Road are top draw, went In today and needed a job done asap , they delivered on point , beautify human beings in all departments , if I new there names I would po... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

We are visionaries who believe that E-scooters and bikes are the future of road travel. They are fun, fast, convenient, safe, stylish and eco-friendly. E-scooters are the way to go! Doctor Scooter is a major shop with an increasing number of outlets in the UK. Quality is assured everytime you make a purchase. Check out our Selection down below.


Contact info

3.3

Average

TrustScore 3.5 out of 5

482 reviews

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No recent history of asking for reviews

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3.3

All reviews

(482)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KABOO WOLF SCOOTER

I ordered the kaboo wolf gti, the scooter is amazing just what I wanted. The customer service was good, but the delivery was not, it was delivered on the 16th which was quick, but i didn’t receive it until 3 hours after the time scheduled. My husband was not happy

October 19, 2024
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Hello Kathy. Thank you for the review. We'll take this feedback to the couriers to ensure that it they are more precise with their ETA. We apologize for the inconvenience caused.

Rated 5 out of 5 stars

The delivery was very fast

The delivery was very fast . A lot sooner than I thought . The gtr scooter is bonkers . I had no idea . It’s my first scooter and I’m blown away . To be honest at the moment it feels a bit high as I’m short but I’m sure that’s just because I need more practice. Better balance I won’t need to put my foot down .The whole experience with Doctor Scooter was great . They even delivered the scooter to me in a car so I could have it on a Saturday as I’m off work . Super polite too . Very very happy around . Highly recommend 😍👌👍

September 10, 2024
Rated 5 out of 5 stars

Customer service is 5 🌟

Item continuously said awaiting collection, phoned customer service, dealt with professionally and courteously, quickly resolved, postage refunded and another charger said next day delivery. Excellent service

September 4, 2024
Rated 1 out of 5 stars

Kugoo M2 Pro

Kugoo M2 Pro scooter snapped in half while riding and repair costs almost same amount as the scooter itself🤦🏻‍♂️

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Was notified straight away that it’s ready for dispatch received next day. Customer service great

August 27, 2024
Rated 1 out of 5 stars

Don’t do what they say about delivery

Don’t do what they say about delivery! You pay £5 delivery and it’s been 4 days and Evri have only just got my parcel at the sorting office so will another 2 days! So not worth paying £5 for delivery to wait 5 days! Royal Mail are quicker! When they say on there site 1-3 days delivery!

July 30, 2024
Doctor Scooter logo

Reply from Doctor Scooter

Hello Paul,
We apologize for the inconvenience this has caused you. We will do our absolute best to ensure that this does not repeat itself. In the meantime, we will refund your delivery fee to make up for this.

Rated 4 out of 5 stars

First time buyer (scooter)

I purchased a scooter for the first time from this company to which there was a hiccup regarding delivery, I spoke to there customer service department, which was person to person so made my experience easier, as I was a first time buyer I was a little nervous but I have to say and will give them credit for is they done exactly what they said they would and I received my scooter without further delay, so from me personally it’s a thumbs up. 👍

July 13, 2024

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