Doctor Scooter Reviews 

482
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I ordered break pads for pick up I came after 3 days for them they said they shipped it to my address and will come the next day it’s been 3 weeks and I contacted them twice and I never got a respons... See more

Rated 1 out of 5 stars

Haven't received anything not even tracking number. 3 days late??? Get your act together... I'm cancelling the order

Rated 5 out of 5 stars

Its a birthday present for a 6 year old girl....How can I know how to review it except that-as a gift its perfect in my opinion. Her birthday is not until next week so you are somewhat premature in pe... See more

Rated 5 out of 5 stars

the guys at doctor scooter Holloway Road are top draw, went In today and needed a job done asap , they delivered on point , beautify human beings in all departments , if I new there names I would po... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

We are visionaries who believe that E-scooters and bikes are the future of road travel. They are fun, fast, convenient, safe, stylish and eco-friendly. E-scooters are the way to go! Doctor Scooter is a major shop with an increasing number of outlets in the UK. Quality is assured everytime you make a purchase. Check out our Selection down below.


Contact info

3.3

Average

TrustScore 3.5 out of 5

482 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.3

All reviews

(482)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service Abdul was very…

Very good service Abdul was very helpful and knew he’s stuff I will definitely be comeing back if I have any problems with a scooter again

November 1, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Thank you Casey. We'll be sure to commend Abdul on your behalf.

Rated 5 out of 5 stars

Hi my names imad and I would just like…

Hi my names imad and I would just like to give a shout out to the Swiss Cottage Finchley Road branch for tuning my breaks on my bike to perfection

October 25, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Hi Imad. Thank you for the review. We'll be sure to commend Josh your behalf.

Rated 5 out of 5 stars

Great Service!

Absolutely stellar service from Josh in thr Finchley Road branch, highly recommend

October 22, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Thanks for the review Hamzeh. We're glad you enjoyed our service

Rated 5 out of 5 stars

Hi I it’s Richard here I would just…

Hi I it’s Richard here I would just like to leave a review for Josh in the Swiss Cottage shop for tuning my breaks and giving my mini bike a fantastic clean. Thanks guys 🙂👍

October 20, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Great! Thanks for the great review. We'll be sure to commend Josh on your behalf.

Rated 1 out of 5 stars

Quite disappointed ordered a g2 pro…

Quite disappointed ordered a g2 pro while ago been in for related over half time I’ve owned it refused to believe it was faulty caused me injury and the finally changed the motor for the courier company they use (dhl) to loose it and for them to then say they’ve put a claims case in that I’d get the option of a refund or new scooter dhl then found the scooter delivered it after two months and they where not gonna offer me any compensation until I pushed for it finally settled on 100 pound for my wait then opened the scooter for it to be completely broken now not offering a refund and only saying they’ll supply me with new scooter witch now I don’t need and don’t want to ride as I have fear this one will also be faulty and will cause me injury I’d recommend not using this company unless u live local as they’ve been quite difficult

October 19, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Hello William. First of all, we do apologize for the inconveniences caused in settling the issues with your scooter. We are waiting to receive it back to ensure it is fixed and ready for use. Please let us know soon as we can pick it up and perform work on it as discussed.

Rated 5 out of 5 stars

I went to doctor scooter to get my…

I went to doctor scooter to get my reflectors replaced and the back of my scooter fixed as it was broken I was assisted by josh he was very kind and polite and fixed my scooter in minutes.

October 18, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

He's one of the best! Thank you for writing us a review!

Rated 5 out of 5 stars

Ordered the scooter received it the…

Ordered the scooter received it the next day it arrived well packed,the scooter is as seen on the website very good overall

October 2, 2022
Doctor Scooter logo

Reply from Doctor Scooter

We're glad you are happy with your order. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

This store is very good, good workers!

This store is very good! I like all the employees that work there very passionate about their job and they know what their talking about! which is what I like to see at doctor scooters, they are all helpful and give advice from; equipment, parts and many more! This store always has something for anyone!! Each time I go there! There is always something new! And I wish this company all the best for the future!!!

May 14, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Thanks for the best wishes Danyola! We appreciate you.

Rated 5 out of 5 stars

KUGOO G2 PRO

Thank you very much for the information regarding my order to my home address. I want to thank you in advance for the nice and professional customer service with respect. Lucas. 🍒

October 10, 2022
Doctor Scooter logo

Reply from Doctor Scooter

Thanks for taking the time to leave a review Lukasz. We look forward to your next purchase.

Rated 5 out of 5 stars

customer service is excellent

These days customer service is rarely an experienced you get bit this company do what they can for their customers. Thank you so much would use again and tell friends.

October 5, 2022
Doctor Scooter logo

Reply from Doctor Scooter

We're grateful for the review Mrs. Shaw. Come back again soon!

Rated 5 out of 5 stars

Perfect contact

Perfect contact. Lightning fast delivery. 2 days and the goods were already at my place. Thank you.

October 5, 2022
Doctor Scooter logo

Reply from Doctor Scooter

Hi there, thank you so much for leaving us a review!

Rated 1 out of 5 stars

I made an order many times and it kept…

I made an order many times and it kept getting cancelled so I made another order and my money was taken and no product was received

October 2, 2022
Doctor Scooter logo

Reply from Doctor Scooter

Hello Anton. We do apologize for this. Once your first order was placed, a message was delivered to you to inform you that we had a stocking issue. As such the product you ordered could not be delivered. Your refund was processed immediately, and the same was done when you ordered it the second time. Please allow up to 14 days for your refund to reflect. Thank you

Rated 5 out of 5 stars

I Brought my bike in for a servce today…

I Brought my bike in for a servce today in Swiss Cottage and. was very satisfied with service thanks to josh kee up the good work guy👍

September 29, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

Much appreciated, Linda, we're here anytime!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Very fast delivery. Bike was in good condition, No issue till now.

September 16, 2022
Doctor Scooter logo

Reply from Doctor Scooter

Amazing! Thank you for purchasing from us!

Rated 5 out of 5 stars

Second time having my scooter fixed

Second time having my scooter fixed, josh saved the day and fixed my brakes in 5 minutes! Great service highly recommended 👍🏼

September 26, 2022
Unprompted review
Doctor Scooter logo

Reply from Doctor Scooter

We'll be sure to commend Josh for a job well done. He's become one of our star staff. Thanks for taking the time to leave a review.

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