Doctronic Reviews 655

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the positive user experience. Many appreciate the caring and professional demeanor of the staff, noting the exceptional customer service. The artificial intelligence system is frequently mentioned as being thorough and helpful in diagnostics. However, some customers reported issues with prescription refills, particularly concerning gabapentin, and a few experienced difficulties with doctors not prescribing needed medications due to company policy. There were also isolated instances of long waiting times for doctor consultations after the AI interaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Many... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and efficiency... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the doctors for being... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and reliable... See more

Artificial intelligence

Clients share positive opinions on artificial intelligence, praising its thoroughness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very thorough online ai diagnostic system. Excellent visit with very good doctor. Unfortunately they could not help me even though I needed a simple antibiotic. But the doctor truly cared and explaine... See more

Company replied

Rated 5 out of 5 stars

This site is the best I've ever used. Same day appointments & accept almost every insurance including mine so when I needed medicine for my strep throat I got everything the same day. If they don't t... See more

Company replied

Rated 5 out of 5 stars

I didn't have to repeat or clarify any questions, and the answers I received were very clear. All questions I was asked were also clear , concise, and relevant. I was asked if I wanted further advice... See more

Company replied

Rated 5 out of 5 stars

After filing out the information and payment which is super reasonable, I had a Dr on screen and antibiotics called into my local pharmacy in less than 20min total. They also even take insurance but... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was such a cool experience

This was such a cool experience. Super fast and efficient. I didn’t have to waste my whole day waiting to see a doctor at the office or urgent care. This is definitely a way to be seen for minor issues. I will use this service again.

March 6, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We're so happy you didn't have to waste your whole day! Your time matters, and getting care for minor issues shouldn't mean hours in a waiting room. Thank you, and we'll be here when you need us again, Deja! 💙

Rated 5 out of 5 stars

Quick and Easy

The online experience is quick and easy. I don't know if my medication refill will be quick yet.

March 6, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Kelly! Fast, efficient care for minor issues without the wait is exactly what we're built for. Glad the experience delivered, and we look forward to helping you again. 💙

Rated 5 out of 5 stars

Will highly recommend this service to everyone!

ai got all the info quickly so the Dr was well prepped on my situation and what has or hasn’t worked in the past, what my issue was and how it happened. Got the pharmacy right immediately. The Dr was personable and efficient and gave good recommendations. The sound and video quality were great. Insurance was accepted and this was all around a terrific telehealth experience, would recommend to others for sure

March 5, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you! Our AI acts like the best chief resident, gathering your full history so the physician already knows your situation, what's worked, and what hasn't. That's how we make visits efficient without sacrificing quality. Glad it delivered for you, Kat. 🥰

Rated 5 out of 5 stars

The best of all is to listen to…

The best of all is to listen to patients and notice the attention and concerns to my situation it really motivated me to follow the next step

March 5, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Being truly listened to can change everything. We're so glad you felt heard and that it motivated you to take the next step. That's what healthcare should feel like, G! 🥰

Rated 5 out of 5 stars

He was very helpful and quick bc I…

He was very helpful and quick bc I couldn’t even speak.

March 5, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We're so sorry you were going through that. When you can't even speak, getting quick, helpful care matters more than ever. We're glad our doctor was there for you, Tonya! 🙌🏻

Rated 5 out of 5 stars

It was very quick and reliable

It was very quick and reliable. All the bases covered, all the questions answered. I'm so happy for the assistance.

March 5, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you! Doctronic is designed to be fast without cutting corners. Every question answered, every base covered. Glad it worked for you, Ipek! 🤗

Rated 5 out of 5 stars

Doctronic was extremely helpful

Doctronic was extremely helpful. It answered all my questions and while I was in the process of answering the questions I realized my insurance provided free telehealth services which is why I didn't request the doctor but if I didn't have my insurance I most certainly would have seen the doctor.

March 4, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for sharing this, Nicole. We're glad our AI answered your questions and helped you navigate your options. We're here whenever you need us, whether for the free consultation or a physician visit. 💙

Rated 5 out of 5 stars

I love this service I'm not shy or…

I love this service I'm not shy or embarrassed to discuss anything.

Thank you

March 4, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

This means so much to us. Everyone deserves a space to discuss their health openly without embarrassment. We're happy Doctronic is that for you, Lisa. 🥰

Rated 5 out of 5 stars

Great experience

Great experience she was very, very thorough and very quick which I like because I don’t feel good. I believe my prescription will be at my pharmacy right around the corner from my home in 30 minutes which is an anabiotic and hopefully he’ll be feeling better by tomorrow, so praise to her thank you so much. I’ve got too much to do to be sick. Thanks again.

March 4, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We hope you're feeling better already, Courtney! When you're sick and have too much to do, the last thing you need is a long wait. We're so glad our doctor took great care of you quickly. Rest up! 🤗

Rated 5 out of 5 stars

Sweet

Sweet, understanding and answered all my questions

March 3, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this, Lisa. Sweet, understanding, and thorough is exactly the experience we want to provide. Thank you. 💙

Rated 1 out of 5 stars

Waste of Time

I spent 15 minutes entering my symptoms and answering questions. I was answering a question about allergies when I get a pop up saying it was being ended due to safety reasons and if I feel like I am going do something to call a suicide hotline. I was talking about getting hives. Such a waste of time.

March 3, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Aube! We're so sorry this happened. You spent 15 mins giving us your info, and to have it end abruptly with an irrelevant safety message is frustrating and confusing. That's not the experience you deserved. We're looking into how this happened, and we appreciate you letting us know.

Rated 5 out of 5 stars

I love this site

I love this site. I have had blood work I did 4.5 yds ago. NONE of my local doctors could read or understand them, this site did. Also I have had lot of test done in the last 2 years. This site let's me input the results and gives me answers. I love this site. Very helpful. They did recommend I see a doctor but everything they said was true but a lot of the test they think I need done have been in the past year. I will be back here soon.
Thank.you
Kevin from Florida

March 2, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Kevin, thanks for sharing this. Having test results that no one can explain is frustrating. You deserve answers, and we're so glad Doctronic could finally help you make sense of it all. We'll be here whenever you need us! 🤗

Rated 5 out of 5 stars

Amazingly helpful

Amazingly helpful, prompt, professional, and reliable. Very appreciative to have discovered doctronic.ai

March 2, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate the kind words, Peter! Helpful, prompt, professional, and reliable is exactly what we strive for. Thank you for trusting Doctronic. 💙

Rated 5 out of 5 stars

Very thorough

Very thorough. Comprehensive responses
Easy to understand

March 1, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Love hearing this! Thank you for the kind words, Peanut! 🥰

Rated 5 out of 5 stars

This was very helpful and quite…

This was very helpful and quite professional I received answers and thought the recommendation was on point for my problem. Thank you so much!!!

March 1, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We're so happy you got the answers you needed and that the recommendation felt right. Thank you for trusting us with your care, Kellie. 🤗

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look