Docudesk Reviews 

Having paid for this software, it has suddenly become unregistered and any attempt to use the registration code results in direction to SodaPDF who expect you to pay an exorbitant amount to recover what has already been paid for! No thanks!

Dealing with these people is like drowning slowly. They can't tell you much info about taking money from you that's in warrented,or keep to their word when they say they will refund you. It makes purchasing online a very worrying experience. I would have to say they are thiefs and should be shut down.

As with others who have commented on this product I to am most dissatisfied with the the quality of the program and especially their telephone customer service which is totally useless unless you are just trying to obtain a replacement license. They cannot connect you wth with a supervisor when the issue is beyond the expertise of the basic call center because they don't accept calls. They cannot expedite your issue or connect you with technical people for quick resolution to your issue so you can get back to work because it is not allowed. The only way you can escalate the request is to send an email to support and relay the same information as provided to the call center person. Technical support will then get back with you at their convenience. if you are relying on using DeskPDF Studio XE Professional for business you would be better to seek a more reliable company. I have used them for many years but the new company, whoever they really are, is not worth the trouble.

Is there a way to give a company a zero? My product never worked properly and for the first two months, the software kept requesting that I activate the product. I cut and pasted the key that came with the download after every request. This did not work. I also typed it in. No luck. I paid for the product and contacted Docudesk and notified support of the problems I was experiencing, which was approximately two weeks after I purchased the product. Docudesk support asked me to send a screen shot and I sent it. No response. I also sent Docudesk proof of purchase and asked for a refund. After two months, it now says my trial period has expired. No refund. Nothing. Docudesk basically stole my money! It is Adobe Pro for me from now on. This is a company that is headed out of business!

I've used DocuDesk programs for years and was very satisfied. This is the first time I've needed customer support since they sold out to a Canadian firm, and support is DREADFUL! All I am asking is to transfer my license to a new computer. I emailed ahead of time to confirm the process for the transfer. It took them three days to respond and tell me that I had to contact them again after the computer was installed and functional. I have now contacted their support email twice with no response. This is not acceptable. If I could give them zero stars, I would.

I have owned the program for many years 10 yrs or so. Their customer service terrible. I am in Dallas and I used to call their local number before they disappeared from the radar to Canada. I need another program if anyone has any advice
Solomon
Dallas, Texas
December 2017

It appears Texas Docudesk sold out to Canada Docudesk several years ago. Texas' support was fair to good. Canada's support is terrible, nonexistant. Ive been a longtime docudesk user 7 years +/-
Purchased DocudeskXE w. OCR. Download version. OCR didn't load properly. Tried to reinstall, and was told my key had been used. Contacted company, via email, no telephone numbers, who ignored/refused to correct problem. Shopping for another product.

I purchased a few products from Docudesk. deskPDF Editor X, deskPDFcreator, deskUNPDF3, deskUNPDF2012. Last fall I was notified everything was about to expire because I did not own the current versions. So, my life time License was expiring?

This week I got a promoting, they want me back! I can renew for just $39.99 - 60% off list.

I purchased Adobe Acrobat Pro. It really works, and doesn't arbitrarily stop working when a new version comes out. Granted it is more expensive, but I think I spent that much on the renews of Docudesk over the years. Now, I have one software package that does it all, rather than trying to figure out which version of Docudesk works.

Hi - Just thought I would express the years of frustration with this software. It's worth my time to write this. Keep thinking things will improve - they don't. Unclear as to why there are so many glowing reviews. Docudesk has been a total hassle so far.

My experience has been that Docudesk splits functionality across several tools, that don't integrate well, and don't execute their core functionality reliably, or in ways I understand. At the end of the day, it's just PDFs right? Seems like one of the several Docudesk products I have would do the job. Now I just use Word for PDF conversion...it's faster, more reliable with better results. Also the licensing is very complex...seems like I always have to register software I have bought (or re-register...not sure), and then I link to the product for registration and they say they don't offer it. I tried to use again recently and was embarrassed at work when the PDF conversion software cut off a page of a simple 3-page document.

I have used Docudesk for years and recommended it to my MBA and MSN classmates and instructors. ALL questions or help requested was immediate and accurate. THIS company knows how to please and how to KEEP customers. The software is easy to use accurate and saves tons of time. Billy W. Childress, RT(R)RET, RN,MSN,MBA,HC

I love the deskPDF product! It works really well and I have never had an issue with it. I use if for my local printing as well as when I RDP to my servers. Works great and for such a reasonable price too!

I have recommended this product to several customers and have never heard a complaint.

We chose this for a client a few years ago after evaluating a few alternatives and their users are delighted with it. We had occasion to contact customer service recently regarding lost licenses and they couldn't have been more helpful or friendly in resolving our problem.

Thoroughly recommended!

Thoroughly delighted with this product. Simple to use and results are spot on every time. I was impressed with the website when I found it through searching, and am equally impressed with the software itself. When making the purchase I experienced a problem using the payment processor but Docudesk customer service was fast, friendly and sorted in no time. Such a pleasant change from so many other vendors these days. Highly recommended.

This is SOOO cool. I needed to convert an MS-Word doc to .PDF, and I tried a couple of different things I found on the web (e.g., Smart PDF Creator Pro), then I downloaded a trial version of deskPDF 2.5 Standard. It worked immediately, and it captured my fonts correctly, it captured my line and paragraph spacing correctly, it captured my code samples and fonts correctly, and it captured the symbols I drew (Word Autoshapes) correctly! I only converted the first few pages, but I have to tell you I LOVE the idea that I can continue to use this product even after the five uses. I have no problem whatsoever with the watermarks, all I care about is being able to preview my entire book to see how it will look when it is converted (without guessing), so when I go to purchase deskPDF (to get rid of the watermarks), I will know EXACTLY what I am getting. Awesome job! Now all I have to do is finish my book...

Always receive prompt replies and service from Docudesk

Very impressive!

Docudesk is a great company, I have been using their PDF printer -- deskPDF -- for many years. It's low cost was a tremendous bargain and it totally changed and improved the way I service and invoice the customers of my design/build home remodeling business. Being able to share plans via email saved many hours and dollars over home visits. Being able to bill customers almost instantaneously helped my cash flow.

I am a part time lecturer in Quality Management in South Africa. I have been using Docudesk software for a few years. In my opinion, the main purpose of the best suppliers is not just to satisfy their customer but delight them, Docudesk does delight this customer. I use PDF and UNPDF for research and handling students assignments and would highly recommend their software to anyone.

Being a 50-something old fella, I need software that holds my hand in the things I do on my computer. Docudesk's pdf software does all that and more. And why is being able to produce a pdf file so important to home users, you might ask? Well, I use it to send paperwork and other printable files and photos, as a pdf file, to other users and don't have to worry about what systems they are using - they get the stuff just as I designed it.

Highly recommended for the home user.

I had a question several weeks ago about my Docudesk program. To my utter amazement, I received two replies within less than 30 minutes with easy-to-follow instructions. I'm no computer whiz, so simple instructions are vital. When the head honcho takes the time to respond to a customer, I have to say that I'm totally impressed. Thanks to your quick response, I have now downloaded the $49 upgrade you offered. I would not normally take a chance on unfamiliar software, but I feel confident that any problems or questions I might have will receive the same courteous and speedy replies. Keep up the good work, and I'll be a customer for life!

Linda Fessel

I've been using deskPDF as my .pdf writer for a number of years and have been very well pleased with it. Last week I purchased and downloaded the newly available deskPDF Editor for Windows. The very next day, I learned that a 40-page .pdf document that I had created from numerous small files and sent out had an error on pages 23-25. Previously I would have had to correct the underlying document, then assemble the whole 40-page file again ~ a very labor-intensive operation. With deskPDF Editor I was able to delete the incorrect pages and insert corrected ones. The whole operation took about 10 minutes and worked flawlessly. I was delighted! This new program is going to make my life a lot easier in many ways. I'm eager to explore its other features.