Great service, quick delivery. I only gave it 4 stars because of the packaging. Personally, I don't think the panels need to be wrapped in cardboard, it's a dog run, not bothered about a couple of sc... See more
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See what reviewers are saying
Ordered panels, doors etc for kennels which were delivered and erected in January of this year. Excellent quality and the kennels have been much admired and commented on. Subsequent order for access... See more
Company replied
Have received our dog run panels in the past few days, very happy with the quality of product. There was a bit of a mix up with being told we had our order in stock but ended up not being in stock but... See more
Company replied
Really Solid And Sturdy Dog Runs Ordered 6 panels roofing timber brackets etc had to email in regards to tracking but had an email back the same day and all with me the next. Couldnt be happier W... See more
Company details
Information provided by various external sources
Dog Kennels Direct are one of the UK's leading suppliers of dog kennels and runs. We hold the largest UK stock of dog kennel panels.
Contact info
Unit 6 Dobson Park Industrial Estate Dobson Park Way, Off Manchester Road, WN2 2DY, Wigan, United Kingdom
- 01942 829 329
- enquiries@dogkennelsdirect.co.uk
- www.dog-kennelsdirect.co.uk
4.7
Excellent
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Dog Kennels Direct
thanks for the time to reply and leave good feed back
cheers
Great company ignore the bad reviews
Great company ignore the bad reviews. I have dealt with them numerous times and never had an issue before. Would highly recommend
March 31, 2020
Unprompted review
Reply from Dog Kennels Direct
many thanks Paul for your lovely review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
4 weeks for our kennel to arrive, we called a number of times but there was always some bull s--t excuse. we even asked if we could collect but this was a no go as they were to busy to meet us.
excuse after excuse, when the kennel final arrived the delivery driver told me they order there kennels from Germany and just add the timber infill,,
not a very good product? .
massif lack of professionalism.
February 3, 2020
Unprompted review
Reply from Dog Kennels Direct
sorry to hear of your dissatisfaction . The galvanized frames are imported due to being a much higher standard than available in the uk or available at all. Unfortunately we were waiting for a stock delivery coming in from Europe to Finish your order and the finish building the panels
Some times things dont go as planned as was in your case but this is rare
The product however is of a high standard
sorry for the delayed delivery
A disgrace of a company
A disgrace of a company. Took our money; we waited 2 weeks nothing arrived. Phoned but got the impression we were insignificant as we had "only ordered one panel". Customer service was awful. We requested a refund and were told up to five day for it to show on our account. It is now 9 days and no refund and no reply to our email yesterday. They seem to be very efficient at taking and keeping our money but not very good at delivering products or refunds. As a small business we can't afford to pay for things and not receive goods or refund. We have now finally received our refund.
November 20, 2019
Unprompted review
Reply from Dog Kennels Direct
sorry for the for the disappointing experience, but as explained the order had been dispatched and unfortunately was some how lost by the courier. a replacement was offered which you declined and the refund was processed immediately which takes 5 working days and is out of our hands once its being processed by the banking system . Happy to hear you are in receipt of the requested refund
once again apologies
Very impressed with the speedy…
Very impressed with the speedy delivery,ordered on Sunday arrived on Tuesday by a very pleasant delivery driver.
The quality of the panel are really well made.
Very happy with service,would definitely use again.
July 9, 2019
Unprompted review
Reply from Dog Kennels Direct
Told the driver of your nice commentc about him
thank you
Reply from Dog Kennels Direct
Hi John and thank you for the nice review
Not overly impressed
Told all different days for delivery , courier finally turned up but had the wrong mobile numbers , no nuts and bolts supplied so had to purchase myself then i found out the bolt holes are in the wrong place on some of the mesh panels so bolts can't go through , just hope the panels are welded solid ,
September 6, 2018
Unprompted review
Reply from Dog Kennels Direct
Hi Gavin,sorry to hear of your disappointment with your order. We only use specialist dedicated couriers or our self for our deliveries as the big national overnight companies damage most of our deliveries due to multi depot handling. Unfortunately due to the wrong phone numbers they have not been as efficient as normal. If you had told us of any missing nuts and bolts we would have posted overnight being a very small package. If you can supply any photos of where the bolt hole are in the wrong place we will replace the panels. This has never happened before as the panels are manufactured by computer welding jigs to a very high standard. Please call us to discuss further if you wish as our customer satisfaction is our main concern.
Panels are good quality and delivered…
Panels are good quality and delivered promptly.
August 20, 2018
Unprompted review
Reply from Dog Kennels Direct
thanks for the order Mark
Reliable service
Reliable service with good products that are reasonably priced
August 15, 2018
Unprompted review
Reply from Dog Kennels Direct
thank you
Reply from Dog Kennels Direct
thank you alex
Being in North East Scotland we tend to…
Being in North East Scotland we tend to get complacent when companies promise a 3 day delivery, how wrong we where not 3 day but 2 ! thanks for an excellent service.
August 14, 2018
Unprompted review
Reply from Dog Kennels Direct
thank you for your order Brian and your kind comments
Reply from Dog Kennels Direct
thank you Dave
Good quality product
Quality product and easy to erect. Only disappointment was longer than expected delivery time and assembly instructions would have saved a lot of trial & error when erecting the run.
August 4, 2018
Unprompted review
Reply from Dog Kennels Direct
Thank you for the order Donald and your feed back. We are currently putting together an instruction guide to go on all the relevant pages on our web site,this will be available via pdf link so all instructions can be downloaded and printed off if required.
Reply from Dog Kennels Direct
thank you Micheal
Reply from Dog Kennels Direct
Hi Eileen,and many thanks for the lovely review
Once again fantastic service.
This is the second lot of kennel panels that I have ordered and arrived almost the next day and we live in the Highlands which most companies consider to be "Non Mainland UK!"
Fast efficient service.
August 3, 2018
Unprompted review
Reply from Dog Kennels Direct
Thank you Claire for the great feed back and we will pass this onto our dedicated couriers to show there hard work is appreciated
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