Dog & Field Reviews 

2,452
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high quality of the robust, well-made products that perfectly suit their daily dog training activities. Many people consistently appreciate the extremely helpful customer service team, the reliable communication, and the wonderfully simple online ordering process provided by the retailer. Some reviewers were not happy with occasional delivery problems, specifically mentioning crushed shipping boxes or missing items upon arrival. A few buyers also experienced minor challenges regarding product sizing when purchasing clothing items online, though returns and exchanges were handled efficiently.

What people talk about most

Product

People report positive experiences with product, noting that items arrive quickly, are well packaged, and are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising fast dispatch times and... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with items that feel well made and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting prompt delivery, efficient... See more

Order

Customers had positive experiences with order processes, frequently highlighting the quick and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Dog & Field. I’ve recently bought the Trainer belt, Advanced Training Kit and as always, the quality of the products is excellent. Everything is really well made and fe... See more

Company replied

Rated 5 out of 5 stars

Ordered some dummy launcher blanks form Dog & Field when these arrived in the envelope the boxes were crunched so I had 200 loose blanks in an envelope !. After emailing D&F the photos I got a lovel... See more

Company replied

Rated 5 out of 5 stars

The slip lead is perfect - light, strong, flexible and just the right length for my biggish dog. The long training lead is similarly good quality and should be a great help. Nice website, fast deliv... See more

Company replied

Rated 5 out of 5 stars

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Sa... See more

Company replied



Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Manufacturer and Supplier of Specialist Gundog Training Equipment and Working Dog Food. Providing Quality and Expertise at Competitive Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,452)

374 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, amended order last minute as done an order wrong. Quick prompt response! Thank you!

August 31, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us.
Rebecca

Rated 4 out of 5 stars

Products really good quality

Products really good quality - bought a couple of leads and a training dummy, all really good. Super rapid dispatch too, which was well communicated but let down by Royal Mail who took longer to deliver than they should have (absolutely not D&F’s fault I’d add). Will definitely use D&F again.

August 30, 2026
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Reply from Dog & Field

Thank you for your feedback and your patience whilst experiencing a delay with Royal Mail. This is something we always try to avoid happening, but on this occasion it was out of our hands. Thank you for your understanding and custom, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Ordering is quick and easy

Ordering is quick and easy, with prompt confirmation of ordering and dispatch.

August 31, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us.
Rebecca

Rated 2 out of 5 stars

Change your delivery company 👎

Great company.great products
Unfortunately they use royal mail to deliver.(Enough said)😞

August 28, 2026
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Reply from Dog & Field

I sincerely apologise for the experience you've had regarding the delay with Royal Mail delivering your parcel, due to the bank holiday. Your feedback is important to us, and I am committed to addressing your concerns by raising this with my account manager at Royal Mail. It is my goal to provide the highest standard of service to our customers and would like to thank you for your patience.
Rebecca

Rated 5 out of 5 stars

Dog food arrived promptly

Dog food arrived promptly. Thank you

August 25, 2026
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Reply from Dog & Field

Thank you for your feedback. Punctuality and efficiency of our deliveries are essential to us, and I am delighted to learn that you were satisfied.
Rebecca

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly and a quality product.
Teal slip lead looks great on my labrador and feels soft, yet strong!
Very pleased, thanks.

August 25, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience and feedback with us.
Rebecca

Rated 5 out of 5 stars

Very good delivery

Very good delivery, I found my item on the website straight away. Ordered a slip lead. The new lead is great, comfortable for my dog, easy to adjust and the right length.

August 25, 2026
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Reply from Dog & Field

Thank you for taking the time to leave us a 5 star review, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. My initial order for a Rabbit Fur Ball failed due to a payment problem but my Rewards were still debited. Contacted CS by phone and paid for order over the phone with Rewards reinstated. Well pleased!

August 25, 2026
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Reply from Dog & Field

I sincerely thank you for your valuable feedback. Your satisfaction is our priority, and I am delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

I always enjoy the experience…

I always enjoy the experience of scrolling through the site and discovering something new. Any and all products I’ve bought from Dog & Field have always been of high-quality material, that does last! I recently indulged in getting the Handler hoodie and it’s the best thing on a cold morning. I’ve never had so many people ask me where i got the hoodie from. A brand that will definitely continue to keep custom.

July 29, 2026
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Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

Rated 5 out of 5 stars

Great service & great value

Very quick delivery, good tough dummy that's standing up well to 'accidental' attempts to chew it and the training treats are apparently very tasty. The treats are in a small bag but that's because there's no air filling the bag. There's loads in the bag so they're very good value

July 26, 2026
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Reply from Dog & Field

Your 5 star review is important to us, thank you for sharing your feedback.
Rebecca

Rated 5 out of 5 stars

Reliable company.

Having dealt with this company previously I knew they were reliable and very efficient.

July 26, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

Rated 5 out of 5 stars

Excellent dog food

Ordering online couldn’t be easier and delivery is usually within two days. My dog can be a bit fussy with his food and I have had to change what he is eating after a couple of months but he absolutely loves the food and I like that you can change the flavour every month. Its a great product with great service.

July 28, 2026
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Reply from Dog & Field

Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Excellent service

Every thing was as I’ve come to expect from Dog and field excellent service

July 26, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your wonderful feedback.
Rebecca

Rated 5 out of 5 stars

Great products

Great products, ordering easy from website. delivered on time & undamaged.

August 5, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your 5 star review, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Excellent Quality

My order arrived in just 3–4 days, and the product quality is fantastic. It’s exactly what I expected. Really pleased with this purchase!

August 5, 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

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