Product never arrived
Product never arrived, they don’t answer calls or return emails when I enquire about my order.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
DogMasters Trainers is Australia’s largest independent distributor of quality dog training products. Established in 2001, we have been at the forefront of developing quality training products and leading the industry with knowledge and after sales service for over 20 years.
5/35 Township Dr, 4220, Burleigh Heads, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product never arrived, they don’t answer calls or return emails when I enquire about my order.
Angela from Dog master trainers was absolutely amazing. Helped a lot. Highly recommend
Good product but not great customer service. I emailed in asking some product questions but never received a reply which was disappointing.
Happy with the product, a little disappointed to have to pay for another full kit as well as the original full kit we purchased, because on the occasions we tried to purchase the collar by itself, they were never available, now we have two remotes as well ????
One call and the person that answered to phone had so much information about the products it was so easy and I felt confident in what I was about to purchase. Shipping was so quick overall great to deal with
Recieved the item fine, a little disappointed that the box did not come with the instruction manual, but we made do with Google and such to figure the rest of it out.
Helps to have a smart dog ♡
Only needed to use it for two days and she will come now without even having it on.. works a treat.
Excellent service & great product delivery for an urgently required item
Garmin 66i
Great product excellent price and quick delivery 5 star keep up the great work guys
Very happy
I needed a collar quickly and that is what happened only thing I noticed the warranty is only for collars sold in US or Canada
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.