Dokteronline.com | Your online health service Reviews 

2,046
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered my medicine on December 4 and was able to pick up the package on December 6. The whole process was incredibly simple and quick, I wish I had ordered from Dokteronline a long time ago instead... See more

Company replied

Rated 5 out of 5 stars

So many good things! The delivery was fast even though it came from abroad. The quality of the product I ordered is superb! Once I received the product they reached out asking if I had any questions o... See more

Company replied

Rated 3 out of 5 stars

I have ordered products twice, the first time everyting worked perfectly and very fast. The second time there were issues with delivery, the package was notified as having been delivered to my door bu... See more

Company replied

Company details

  1. Online Prescription Medication Vendor
  2. Physician Referral Service

Written by the company

Dokteronline.com är en informativ hemsida och online hälsoservice som kan hjälpa dig med att begära en läkarkonsultation. Dokteronline.com erbjuder själva inte några produkter, men ordnar också på din begäran den rätta behandlingen för din åkomma eller besvär. Vi kan sätta dig i kontakt med registrerade EU-läkare och apotek som vi har tillträde till. Då det gäller receptbelagd medicinering avgör en läkare genom en konsultation om den av dig valda receptbelagda medicineringen är lämplig för dig. Godkända beställningar behandlas av apoteket och levereras så snabbt som möjligt hem till dig. Så enkelt kan det vara.

http://www.dokteronline.com/se/

Written by the company

PÅLITLIGHET
Dokteronline arbetar endast med officiella, oberoende läkare från Storbritannien. Apoteket som levererar läkemedlen är också det största internet- och postorderapoteket i Storbritannien.
DISKRET UTSKICK
Alla mediciner skickas på ett diskret sätt från ett europeiskt apotek. Detta görs i en neutral förpackning, så att allt sker så diskret som möjligt.
ENKELT
Hos Dokteronline kan du beställa mediciner och läkemedel online och få dessa medikament hemskickade på ett enkelt sätt. Du sparar alltså mycket tid: du behöver inte längre vänta hos läkaren eller på apoteket.
SNABB LEVERANS
Förfrågningar skickas samma (arbets-)dag till en av de anslutna läkarna. Denna kommer att försöka bedöma din förfrågan samma dag. När en läkare förskriver ett recept till dig så går detta vidare till ett av de anslutna apoteken, som i sin tur så snabbt som möjligt skickar ut produkten. Så när din betalning har gått igenom, tar det ca 2-4 dagar innan du har din beställning.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,046)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

So many good things!

So many good things! The delivery was fast even though it came from abroad. The quality of the product I ordered is superb! Once I received the product they reached out asking if I had any questions or needed any help. And I highly appreciate it when it's easy to follow the status of one's delivery, especially when the content is very important. People are increasingly demanding efficient delivery and a good user experience. And I think Dokteronline delivered that. On top of this, I just wanna say that you saved me when Swedish healthcare failed. This country can be rather uptight sometimes so thanks for literally saving my summer.

June 10, 2022
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr Anderson,

Thank you very much for your positive rating and for sharing your experience with us.
We are happy to hear that you are pleased with our services and hope to serve you as well in the future.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Perfect service and fast shipping…

Perfect service and fast shipping times. Good doctors in general.

May 10, 2022
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Falck,

Thank you for your great review.

We love to read that you are happy with the service you received.

Kind regards,

Customer Service Dokteronline

Rated 5 out of 5 stars

Best product

April 5, 2022
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. S.,

Thank you very much for your kind review and for taking the time to write it.

We are very pleased that you are satisfied with our service.

We hope to be of service to you in the future and send you our best wishes.

Customer service - Dokteronline

Rated 3 out of 5 stars

I have ordered products twice

I have ordered products twice, the first time everyting worked perfectly and very fast. The second time there were issues with delivery, the package was notified as having been delivered to my door but in the end I found it had been delievered to a shop 30 mins drive from where I live. The situation ended well but I did not experience any help or support from the company and this would make me hesitant to order again. If my produkt does dissapear in transfere, will I loose my money?

March 31, 2022
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Ludke,

Thank you very much for sharing your feedback with us.

We are happy to hear that you also received your second shipment. Orders are being sent automatically and we (the customer service team) do not trace shipments.
Whenever there is an issue with a shipment, you are more than welcome to contact us anytime so we can assist you.

We will also contact you directly by email now.

We look forward to serving you again.

Kind regards,

Customer Service Team - Dokteronline

Rated 5 out of 5 stars

I haven’t had any problems so far with…

I haven’t had any problems so far with this site, everything I’ve ordered turned up in time and it’s good quality. 👍

December 6, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Pettersson,

thank you very much for your review and for taking the time to share your feedback.

We are very pleased that you are satisfied with our service.

We hope to be of service to you in the future and send you our best wishes.

Customer service - Dokteronline.com

Rated 5 out of 5 stars

thank you so much

November 12, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Najjar,

You are more than welcome. Thank you very much for your kind review.

We are very pleased that you are satisfied with our service.

We hope to be of service to you in the future and send you our best wishes.

CustomerService - Dokteronline.com

Rated 1 out of 5 stars

The service from Doktoronline was good

The service from Doktoronline was good, but the supplier used UPS who seem to be completely incompetent. Firstly, I was unable to reroute the delivery to my local collection point due to their server experiencing ‘technical problems’. When I wrote to Doktoronline they advised me to contact UPS. I duly spoke to someone at UPS who assured me that they would reroute it to the collection point. Three days later, it has still not been delivered and is being returned to the sender. Awful service from UPS and I think Doktoronline should take more responsibility for the services provided by their suppliers. Unless Doktoronline provides a ways of specifying delivery to nearest collection point - or guarantee a more user-friendly courier, then I will not be ordering from them again.

October 29, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Smith,

Thank you for your effort to write your review.

We are sorry that there are problems with the delivery of your order. We are glad that you immediately contacted our customer service so that we can solve this for you in the best possible way.

It is possible to have your order delivered at a pickup point. We therefore advise our customers, after placing an order to not yet pay, but to first contact our Customer Service so that we can check which courier service will deliver your order and adjust your delivery address accordingly.

We will keep you directly informed about the further course of the delivery of your order.

Kind regards,

Customer Service Team - Dokteronline.com

Rated 5 out of 5 stars

Absolut inga som helst problem smidig…

Absolut inga som helst problem smidig och snabb leverans!

August 4, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mrs Malin,

Thank you for your positive review and your appreciation after your experience on our health platform.

We are happy to read that you are satisfied with the service you received!

Kind regards,

Customer Service - Dokteronline.com

Rated 5 out of 5 stars

professional

professional, recommended

June 18, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Andersson,

Thank you very much for your positive feedback and for your recommendation.

We appreciate you taking the time to leave a review.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms Tony,

Thank you so much for your kind words.

We are very glad to read that you are happy with our services and we appreciate you taking the time to leave a review.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Easy access to customer service and it…

Easy access to customer service and it is easy to get in contact with the doctors as well if advise is needed.

April 27, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Munter,

Thank you very muchfor your feedback and for your kind words about our services.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Super fast service

Super fast service , great and relatable.

Thank you so much for all the help

March 11, 2021
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Sarap,

Thank you very much for your kind words about our services and for taking the time to leave a review.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Im super happy

January 4, 2021
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr.Christian,

Thank you so much for your kind words and for your positive review.

We are very pleased to read that you are happy with our services and we thank you for choosing Dokteronline.com.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Very good service and fast delivery…

Very good service and fast delivery combined with a safe system for diagnosis....

November 24, 2020
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Damlin,

Thank you very much for your 5-star review. We appreciate it very much.
We are pleased that you are satisfied with our service.

Thank you for choosing Dokteronline.com.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 4 out of 5 stars

I m so sorry I havennot got my Pilla…

I m so sorry I havennot got my Pills yer.
Maggie Eriksson

October 25, 2020
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Eriksson,

Thank you very much for your review. Please be informed that your order is still underway. We have sent you a personal message to your email address concerning the tracking link of your order.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

Kan rekomenderas

October 22, 2020
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Micke,

Thank you very much for your kind words and for your recommendation.

We are very pleased to hear that you are happy with our services and we thank you for taking the time to leave a review and for choosing Dokteronline.com.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 2 out of 5 stars

I can accept to pay a little bit more…

I can accept to pay a little bit more for the discretion of being able to explain my problems online and getting the proper treatment without hassle. But some of the meds costs ten times more than if you get them from a regular visit to your health care. Not really fair.

October 2, 2020
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Mr. Erik,

Thank you for your review and comments.

Please be informed that all prices as mentioned on our website, include the price of the doctor's consultation, the price of the medication and also the shipping fees. No extra costs are involved and we always try to keep our prices as attractive and competitive as possible.

We thank you for your trust in Dokteronline.com and for taking the time to leave a review.

Kind regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

So thankful

This is the second review I am writing here because I am so thankful and want everyone to know how much I appreciate Dokteronline.com ❤️❤️❤️❤️❤️

July 2, 2020
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. / Dear Mr J.E.,

Thank you very much for your kind words and for your reviews. We are thrilled to read that you are very happy with our services.

We are also very grateful to you for choosing Dokteronline.com as your service provider. It is our desire to keep you satisfied with our services and we look very much forward to serving you for many more years to come.

Kindest regards,

Customer Services Team - Dokteronline.com

Rated 5 out of 5 stars

I received really fast support

I received really fast support, good questionnaire before that
Really fast delivery! Fore sure a 5 star service

June 22, 2020
Unprompted review
Dokteronline.com | Your online health service logo

Reply from Dokteronline.com | Your online health service

Dear Ms. Maria%20Roman,

Thank you very much for your 5-star review and for taking the time to leave a review. It is much appreciated.

Thank you for choosing Dokteronline.com.

Kindest regards,

Customer Services Team - Dokteronline.com

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