Dolce & Gabbana Reviews 

The purse came all scratched contacted customer service to return all items. They took that long to respond. The items that I have at home I could not return nobody ever responded back.

First off, the packaging was a whole vibe by itself. I felt like a celebrity opening up my gift to myself. Individualized, hand folded tissue paper and card. Even though my special note to myself was not typed on the card, it is okay. There was a note none the less. I loved my perfume. The subtle elegance of the scent is amazing. "The One"is a timeless treasure. I will definitely buy again and again.

I purchased a bottle of Fefe for my fur baby. The purchase was supposed to include a collar. When I received the package the collar wasn’t in there. When I reached out to customer service they said the collar was “complimentary” and while supplies lasted. They did not say this on the website and the way it was worded made it sound like it was part of what you paid for. I informed them that it was misleading and asked if they could compensate me given that I wouldn’t have purchased the fragrance for over $100 had I known the Fefe collar wasn’t included. They offered no solution or compensation. I will never buy from them again.

The shipping was fast and my perfume came in well-protected, perfect condition. My fur babies smell awesome!

People tell me everyday I smell good. Or they know I’m around because they can smell me. I’m gonna need a refill soon.

Everything was shipped fast. Beautifully packaged!. I’m obsessed and want more.

Bought a Dolce & Gabbana logo gold ring and the quality is so poor. After wearing it for app 2 months the 'gold' started pealing off! The ring cost app $700 and you would not expect such poor quality. I contacted Dolce & Gabbana and the answer that I got was: It happens after prolonged wear (prolonged meaning app 2 months??) and it can happen when using soap. Really? If such a ring can not even handle normal soap then the quality most certainly is not up to scratch at all. So yes, based on that, prolonged wear and the use of soap, Dolce & Gabbana did not accept that there is anything wrong with the ring. Even much cheaper jewellery can handle prolonged wear and the use of soap. That is such a poor response and they obviously do not want to take any responsibility for the poor quality. I am quite disgusted. Did not expect such poor quality, but worst of all I did not expect such a poor response. Will most certainly not be buying any more jewellery from this company. Better off buying much cheaper jewellery elsewhere as that is generally of much better quality. Have honestly never had such a poor quality ring before and this was even from a high end fashion label. What a joke. But they can obviously get away with it, unfortunately.

I’m disappointed with my recent experience returning an item to Dolce & Gabbana.
I followed all return instructions provided by the company and used the prepaid return label they supplied. I also have proof that I dropped off the package at the designated location.

Unfortunately, the parcel was lost by the carrier. Despite this, Dolce & Gabbana refuses to issue a refund, even though they provided the shipping label — which legally makes them responsible for the return’s safe delivery.

I have made multiple attempts to resolve this directly with customer service, but they continue to deny the refund. This is not acceptable from a luxury brand, and it goes against EU consumer protection laws, which state that sellers must refund a customer when a return is initiated correctly.

I’m now forced to escalate the matter through my bank and consumer protection services. I hope Dolce & Gabbana will review this situation and honor their responsibilities.

I'd give a 0 star but won't let me. AVOID AVOID AVOID. ordered yesterday morning off the official website never got an order confirmation through didn't go through Klarna but took out my acount. Emailed customer services which was no help said they've got no confirmation and could I give them an id number when I percificialy told them I didn't get 1 through said they couldn't help me any further and then 1 hour later got a refund I should have listened to all the feedback from here silly me so I've bought from farfetch which was easier. Please please if you see something from this site search for it somewhere else because I understand now why they've got such a bad rating.

Jeans are of poor quality, I bought many DG jeans and they all are same rubbish and because of that super expensive.

Worst. They sent me a defective item when they are supposed to refund me the full amount as promised because the item was faulty they are now taking me from pillar to post. They are the worst I should have read the reviews before buying on their website.

I received a damaged item three months ago and returned it for a refund after being advised to by customer service. Three months of back and forth emails and no refund has been processed. They’ve got the item I paid for and my money. I feel as though I’ve been robbed

I think I will never purchase any products from this company again. Had I seen the reviews here before, I think I wouldn't have made my last purchase. I put an order through their website & their website clearly states that the orders are dispatched within 2 days. I contacted them after a week when I didn't receive tracking info, I was advised that they will have made that product and ship after 2-3 weeks. So they sold me a product which they didn't have it in stock.
It wasn't mentioned on their website that they need this leading time. I have sent 2-3 emails and no reply after that. What a shame this brand is really!!

On 8th December my young son ordered with his own money a Christmas decoration to give me as Christmas present as he knows I am a fan of Dolce & Gabbana. The order (DG-EU-01573104) never arrived and he had nothing to give me on Christmas day. As he had been repeatedly fobbed off by “customer service” as they “were looking into it” I finally contacted them myself on 21st Jan (a month and a half after the order had been placed) and they admitted they would have to refund my son as the order was “lost”. The whole saga is just unbelievable! They should have sent a replacement gift with apology as soon as they realised the item was lost (which according to the ups tracking was quite soon after the order was sent) and if I hadn’t got involved my son would still be waiting for a refund. Dolce & Gabbana should be ashamed of treating their customers in this appalling way.

My husband ordered me a pair of trainers on the 20th December 2024 (for £725) was charged £25 for shipping “in time for christmas” - they arrived 30th of december. No big deal as was happy to have the gift late. However, was sent a USED WORN CREASED MARKED pair of trainers, to add insult to injury the sticker on the sole said “£650”. They are clearly a shop floor pair that have been tried on multiple times as those creases havent happened by one try on. Have told us not to return them as it might not “get approved” the customer service is utterly abysmal with RUDE staff and I would honestly never ever buy from them online again after this ordeal. Currently 3 weeks after ordering and still waiting for the “higher team” to check the images of the creased worn shoes. Only had them 15 minutes before emailing pictures of all the marks and creases. Absolute joke of a company.

I had an extremely disappointing experience with Dolce & Gabbana regarding my order, placed on December 14, 2024. The order consisted of groceries for Christmas, which the company has repeatedly refused to cancel, citing that food items are non-refundable. However, the crucial point is that the order was never delivered to me!

Despite multiple attempts to contact their customer service, including a chat with an employee named Shirley on January 16, 2025, at 12:17 PM, my concerns were dismissed in a rude and unprofessional manner. Instead of acknowledging the breach of contract and issuing a refund, they refused to address the issue at all.

This lack of accountability is unacceptable. If a company fails to deliver an order, they have no right to withhold a refund, regardless of the product type. Their refusal to act shows a complete disregard for customer satisfaction and trust.

The staggering lack of customer service demonstrated  by D&G prompted me to write this review.
A month before Christmas I ordered from the brand's online store two different Fiasconaro panettones. Because of the confusing order updates that followed (number of items purchased, delayed delivery etc), I contacted the Customer Service Team in order to achieve some clarity. An apathetic representative repeated the already known to me tracking history and turned combative, when I noted that fact. I had the rare good fortune to run into him once more (Is he the only one?!) before finally the panettones arrived.
Unfortunately it wasn't meant for us to enjoy the highest expression of the confectionary artistry and the quest for perfection during our family Christmas lunch, since the nebuliser, enclosed with the Traditional Panettone with perpetual Vecchio Samperi wine, turned out to be non-functioning and unraveled with surprising speed.
Naively, once again I decided to share my
misadventures with D&G Customer Service, only to be asked by another equally lethargic representative for "...short video or photo illustrating the issue faced". Given the fact I was not in possession of such (To waste more time, collecting photografic evidence on Christmas Day?!) after 8 days, of in-depth consideration, as it seems, I was thanked for the shared feedback.
And that brings to end of my use of the D&G online services.

Ordered a lapel pin and was sent an older version without the branded pin cap that is around a £100 cheaper. Customer support is non-existent. Terrible experience.

Placed an order for a Christmas gift on 1st December 2024. 2 weeks later and there is no update, order is still "processing", not even dispatched (despite paying for express delivery)

I have contacted Dolce and Gabbana 3 times now with no response. Their phone line and live chat doesn't work & noone replies to their emails.

Terrible service will not use or recommend again