Dolls Kill Reviews 8,325

When my order disappeared Dolls Kill got it handled no problem! They got back to me right away, and helped me file a claim.
It was so quick and easy!
If it wasn't for them I would have lost hundereds of dollars in sic boots and bags!
Thank you so much🫶🫶

Customer service was super helpful and response time was very efficient. (Specifically Jaen and Oliver) They ensured my problem was solved promptly and were very polite.

I just wanted to leave some feedback for Jaen because she really helped me out with my order situation. My package didn’t have an address on it at first, and I was worried I was going to have to spend extra money to reorder the same outfit again. She stayed in contact with me, talked with her supervisor, and was able to get my refund processed so I could place my order again without any problems. I really appreciated how helpful and understanding she was throughout everything. thank you so much, jaen!

Ever since I found out this site, it's my go to for cool and comfy sweaters and jackets. So far the shipping has been pretty quick and customer service is fast too. Trustworthy and trueish to size clothes.🦄✨️

Products are great and as described. Wife loves the boots!

I have only had a few issues w my orders in about little over 4yrs It happens And I do order Alot DK does get back to me quickly Resolve the issue in a timely matter DK does not pack or ship on holidays or weekends but many times my order has been packed n ready to ship next business day even on holiday/WeekEnd Whether it’s Packing/Shipping or Customer Service DK does go above and beyond

Great customer service. Fast communication and understanding on behalf of DK team

i had some difficulties with my order and they were really helpful with finding a solution 🩵🩵🩵

Usually pretty smooth customer service, but Chelsea is the bomb.com! Fastest and most helpful customer service rep I’ve ever dealt with on DK. Give her a raise fam!

I ordered clothing and they were too big I have tried emailing five different times and put in requests for return and no one has responded. It’s been weeks sense my order was delivered an no response.

Awesome place with great customer service skills

So placed a few orders recently. A few parcel delays/loses have caused me to get in contact with customer services.
Some havent been the best but ive got to hand it to Maya and her fairy skills. Also her pattern is on point. They done their best to help track and replace my orders. Kept me updated. Already planing my next order

Stash cash membership is useless because there’s no easy way to apply your earned cash! They make it purposely frustrating and impossible to log in and find/apply your stash cash. I also have had several orders I’ve placed take months to arrive to then have missing items and then be told the items are out of stock or unavailable! And to make up for it they only offer a 30% code which is nothing special because their stuff is so overpriced that they always hold 30% off! Also the ads on their instagram are heavily queer and vulgar.

my recommendation is to get everything on sale if you can. they overprice things and don’t make good quality products for what they charge. Quality is a bit all over the place. I’ve bought many things but they had these platform ugg knockoffs and they were waiting to kill someone. literally NO ankle support and a big platform underneath. Anyway, they have a lot of random 3rd party brands so that’s another area where quality can be questionable. they also cater to tall boots or tall girls for a lot of their clothing.

Their stuff are cute, but if you get the wrong size because their measurements are off, you can't receive a refund. It's a store credit plus 3.99 or 7.99 fee to return. Worst store. I would not recommend. Customer service sucks. My first order was delivered to a wrong address.

besides all the ethical concerns this brand has the customer service is bullshit. my order was over a month late and i didnt get any discount or help.
They often have qualitity issues like glue stains.
All refunds are after you shipped it back on your own money and only in store credit. that is literally illegal in the EU but they dont care.
cute designs but only buy secound hand, vinted is great for that

Didn’t send me my item after I paid. Customer service stopped responding to my emails (and the ones I did receive were super unhelpful and asking me to repeat myself). Would give zero stars if I could.

I ordered a Sugar Thrillz House mini skirt and described on their website is black vegan leather material with adjustable buckles, and the photos (including the model photos) clearly showed that design.

When my package arrived, I received a completely different skirt — blue with white polka dots and lace. It looked nothing like the product shown online.

I contacted customer service, and they initially claimed I received what I ordered. I had to send screenshots proving that what was displayed on their website was entirely different from what I received. After explaining everything, my only option was to receive a refund in the form of store credit — and I was still expected to pay the return fee that was clearly their error.

Unless they change their return/shipping policy, I won’t be coming back.

I ordered a Halloween costume that came incomplete. The description clearly stated the costume came with leg warmers. I emailed the dolls kill customer service team and was met with unreasonable demands. Was told I need to return the costume before they would give me any compensation. I asked for a return label and was told I needed to pay for one. Even though they explained it had to be returned before they could do anything for me. After about 20 emails back and forth, I gave up trying to get a refund or any type of compensation. I recommend ordering off a better site. Dollskill have been known for terrible advertising and racist slogans.they have also been boycotted by the rave community for it. Plzzzz pick a better place to spend your money.

I pre-ordered a pair of sandals and I'm in the UK so was a bit hesitant on ordering but I did the £3 purple dot insurance just in case. They came quickly, well packaged and exactly what I wanted 😁 so happy with my sandals I love them and can't wait to wear them!