CAUTION - no reimbursement without Dr note
CAUTION - For new and intermediate skiers, buying multiple days for the ski lift pass at once is risky and unnecessary. It is almost impossible to get a refund for unused ski pass days if injured, sick or sore (borderline scam). Just buy each ski lift pass the day before you go (they won’t sell out) and it’s super easy to pick up the pass (self-serve kiosk).
I bought multiple days at once ($100/80eu per day). I bruised my rib on the first day, and was way too sore to ski any of the days afterwards. For reimbursement, they require a note from a medical professional in the dolomite ski area verifying you shouldn’t ski with this injury (but also no reimbursement for others in party who aren’t injured fyi).
After a day of rest, I painfully walk up to the main office and they tell me this. So I ask to see their medical staff, but they have none. They say I need to see a Dr in town. The closest one is 15mins away and closed. Also the cost to see the Dr could be 60-120eu! They won’t refund me even though I’m in physical pain and I just feel scammed (insult to injury). In Colorado, they refund unused lift passes no questions asked.
So I hope others read this and just buy your lift pass day by day.
Reply from Dolomiti Superski
Thank you for taking the time to share your experience. We are truly sorry to hear that your holiday was affected by an injury, and we sincerely wish you a full and speedy recovery.
We would like to clarify our refund policy. As outlined in our General Terms & Conditions, ski passes are generally non-refundable. A partial refund can only be granted in the case of a confirmed skiing accident and requires a medical certificate issued by a doctor practicing in the Dolomiti Superski area or by a public medical facility/hospital, confirming that the injury prevents further skiing. Accompanying persons are not eligible for reimbursement, as their ski pass remains valid and can be used independently of the injured person.
These requirements are not intended to create additional inconvenience, but to ensure equal and fair treatment for all our guests. By applying the same clearly defined criteria and documentation standards in every case, we guarantee transparency and consistency in our decisions.
We understand that, in an already difficult situation, arranging a medical visit may feel burdensome. However, an official medical confirmation is essential for us to objectively assess eligibility for reimbursement and to uphold the same standards for everyone.
Our terms and conditions are available prior to purchase so that guests can make an informed decision about the ticket type that best suits their individual needs.
We truly hope you are feeling better and that we may have the opportunity to welcome you back to the Dolomites in the future under better circumstances.
Best regards
Team Dolomiti Superski
