Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
Company replied
Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
Company replied
Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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A business that cares about its customers
Had an issue with our lovely BORA oven. Domex repaired it. Superb service. Polite, clean, professional and everything explained clearly and calmly. Really, really impressed with this and extremely grateful for the help. This is clearly a business that cares and wants to do the right thing. Highly recommended.
July 6, 2026
Unprompted review
Reply from Domex
Dear Stuart,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that Martin provided such a positive experience while repairing your BORA oven. It's wonderful to know that you found the service polite, clean, professional, and that everything was explained clearly throughout the repair. Your comments about our team caring and wanting to do the right thing mean a great deal to us, as delivering excellent customer service is at the heart of what we do.
We truly appreciate your recommendation.
Kind regards,
Domex Customer Care Team
Came within the time and soon completed…
Came within the time and soon completed the Job
July 7, 2026
Reply from Domex
Dear Maureen,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Tafadzwa arrived within the scheduled time and completed the repair to your fridge freezer promptly. Providing a reliable and efficient service is what we strive for, so it's wonderful to know you had such a positive experience.
We really appreciate your feedback and thank you for choosing Domex. Should you need our assistance again in the future, we'll be happy to help.
Kind regards,
Domex Customer Care Team
Excellent service.
Arrived on time, was thorough and fixed the problem. Very pleasant and understanding.
July 6, 2026
Reply from Domex
Dear Mairi,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received from Josh M. It's great to know that they arrived on time, carried out a thorough repair to your washer dryer, and successfully resolved the problem. We're also pleased to hear that you found Josh M to be pleasant and understanding throughout the visit, as providing excellent customer care is just as important to us as delivering a successful repair.
Kind regards,
Domex Customer Care Team
Domex came very promptly..diagnosed the…
Domex came very promptly..diagnosed the problem on my fridge/freezer..it seems to be all sorted now..very good engineer..very helpful..
July 6, 2026
Reply from Domex
Dear Christobel,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received from Kosta. It's great to know that we were able to attend promptly, quickly diagnose the problem with your fridge freezer, and get everything sorted for you. We're especially pleased that you found Kosta to be so helpful throughout the repair.
Kind regards,
Domex Customer Care Team
Speedy response
Speedy response, knowledgeable and friendly repair engineer. Overall very happy
July 3, 2026
Reply from Domex
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were so pleased with the service you received from Mark. It's great to know that you appreciated our speedy response and found Mark to be both knowledgeable and friendly throughout your washer dryer repair. Providing prompt, professional service with a personal touch is something we always strive for.
Kind regards,
Domex Customer Care Team
Domex - Tony
We had Tony come out to check our fridge freezer as Domex are the company LG use. After a very bad experience with LG customer service, Domex was the opposite. GreY knowledge, good customer service skills & he managed to fix our fridge freezer but showed us the problem. Highly recommended Domex
June 29, 2026
Unprompted review
Reply from Domex
Dear Tasha,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that Tony provided such a positive experience during your fridge freezer repair. It's wonderful to know that his knowledge, professionalism, and excellent customer service stood out, and that he not only repaired the appliance but also took the time to show you the cause of the problem. We believe that keeping our customers informed is an important part of delivering a great service.
We're especially pleased that we were able to provide a positive experience following your difficulties elsewhere, and we truly appreciate your recommendation.
Kind regards,
Domex Customer Care Team
12 month repair guarantee is not true
I organised a washing machine repair through Domex. Their website says that ‘our work is guaranteed for 12 months’. The repair lasted 33 days. I called to organise someone to come back and have another look at the washing machine only to be advised that the repair was only guaranteed for 30 days and I would have to pay new fees for another call out and repair.
As I look through the Domex Website there’s another part that gives the 12 month guarantee as a reason for choosing Domex. ‘All washing machine repairs include a 12-month guarantee on the repaired fault and fitted parts (excluding cosmetic items), giving you confidence once the job is done.’
Don’t use Domex, folks. Their guarantee and promises are just not true.
June 2, 2026
Unprompted review
Reply from Domex
Dear Matt,
Thank you for taking the time to leave your feedback. We're sorry to read about your experience.
From the details provided in your review, we're unfortunately unable to locate your repair on our system. Domex provides a 12-month guarantee on any electrical or mechanical parts fitted, and we'd like the opportunity to investigate
Please could you email our Resolution Team at resolutions@domex-uk.co.uk with your full address, including your postcode, along with any additional details that will help us locate your job. Once we've identified your repair, we'll be happy to review the circumstances.
We look forward to hearing from you so we can investigate this further.
Kind regards,
Domex Customer Care Team
Not very impressed
Not very impressed. Enginer came to get repair Samsung W/ machine done nothing . He said as just in and out . He just put cleaning liquid and left machine on . He did not bothered to have look properly the issue why enough water is not getting in the machine and clothes come out with dry and smelly. Still have same issue . Paying for all 12 mts and asking help for one month still not getting proper service .
July 1, 2026
Reply from Domex
Dear Ramesh,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Having reviewed your repair, we can see that the fault reported to us was that your washing machine was not spinning. During the visit, our engineer unblocked the drain pump, carried out the necessary repairs, and fully tested the appliance to ensure it was operating correctly before leaving.
We're sorry to hear that you are now experiencing concerns about the amount of water entering the machine and the condition of your laundry. However, we have not received any further contact from you or a new repair request from Domestic & General to advise us that the appliance is still not working as expected.
If the appliance is continuing to experience issues, we would encourage you to contact Domestic & General or contact us so that a new repair can be arranged. This will allow us to investigate the current fault and ensure the appropriate checks are carried out.
Thank you again for your feedback. We appreciate you bringing your concerns to our attention and hope we have the opportunity to resolve this for you.
Kind regards,
Domex Customer Care Team
I have used Domex a few times over the…
I have used Domex a few times over the last 10 years and would say that they are great! Have always managed to fix my appliances and in a professional manner. Very transparent with no hidden charges etc.
Absolutely would recommend this company for appliance repairs.
June 16, 2026
Reply from Domex
Dear Ruel,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're especially grateful for your continued trust in Domex over the last 10 years. It's wonderful to hear that you've consistently had positive experiences with our team and that we've been able to successfully repair your appliances in a professional manner each time.
We're also delighted that you appreciate our transparent pricing with no hidden charges, as honesty and clear communication are values we take great pride in. It's fantastic to know that Hanan delivered the high standard of service you've come to expect from us.
Thank you for your recommendation and your continued custom.
Kind regards,
Domex Customer Care Team
Friendliness
Friendliness, professionalism of engineer, who fully explained thd reason for the freezer not working.
July 3, 2026
Reply from Domex
Dear Carol,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received from Adnan. It's great to know that they were friendly, professional, and took the time to fully explain why your freezer had stopped working. We believe that keeping our customers informed throughout the repair process is just as important as carrying out a successful repair, so we're pleased this made a positive difference to your experience.
Kind regards,
Domex Customer Care Team
Website easy to navigate to arrange appointment.
Website easy to navigate to arrange repair of my washing machine. Engineer arrrived as expected and very efficiently identified and fitted part needed to get machine going again.
July 2, 2026
Reply from Domex
Dear DC,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you found our website easy to use when arranging your washing machine repair. It's also great to know that Vlado arrived as expected, quickly identified the fault, and efficiently fitted the required part to get your appliance back up and running.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear LK,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were so pleased with the service you received from Gancho. It's wonderful to know that they arrived on time, were polite throughout the visit, and demonstrated the knowledge and expertise needed to successfully repair your fridge freezer. Providing professional, reliable service is something we always strive for, so your feedback is greatly appreciated.
Kind regards,
Domex Customer Care Team
Good experience with Domex engineer
Good experience with Domex engineer. Provided a swift diagnosis to the problem and gave good advice to keep the fridge working perfectly moving forward.
July 2, 2026
Reply from Domex
Dear Brian,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you had a positive experience with Boris during your fridge freezer repair. It's great to know that they were able to quickly diagnose the issue and provide helpful advice on how to keep your appliance working at its best in the future. We believe that sharing practical guidance is an important part of delivering excellent customer service.
Kind regards,
Domex Customer Care Team
The engineer had to drain the machine…
The engineer had to drain the machine but didn’t have a tray to drain the water into .
He asked if we had a suitable tray but we didn’t and so we gave him 3 towels to absorb the water
I would have thought that this was a regular procedure and he should have had a suitable tray
The machine is now working thanks
July 1, 2026
Reply from Domex
Dear Nigel,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Errol was able to get your washer dryer back up and running and that the repair was successful.
We also appreciate your feedback regarding the drainage process. Thank you for highlighting your experience. We understand your comments about the engineer not having a suitable tray available and appreciate you providing towels to assist during the repair. Feedback like this is valuable, and we'll ensure your comments are shared with the relevant team as we continually look for ways to improve our service.
We're delighted that the machine is now working, and we hope it continues to perform well.
Kind regards,
Domex Customer Care Team
Excellent service
The engineer was courteous, found and fixed the issue quickly. Gave friendly practical advice how to prevent the problem occuring again.
First class service!
July 1, 2026
Reply from Domex
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were so pleased with the service you received from Akhil. It's wonderful to know they were courteous, quickly identified and repaired the issue with your freezer, and took the time to provide friendly, practical advice on how to help prevent the problem from occurring again. Delivering expert repairs alongside helpful customer care is something we always strive for.
Kind regards,
Domex Customer Care Team
I'm happy for the service communication…
I'm happy for the service communication very good to book the appointment was faster next day so quickly
Just to say thank you for your support
July 2, 2026
Reply from Domex
Dear Kasongo,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were happy with the service you received from Vladislav. It's great to know that the communication was clear, the booking process was straightforward, and that we were able to arrange your cooker repair for the very next day. Providing a fast and efficient service is something we always strive for, so we're pleased we could meet your expectations.
Kind regards,
Domex Customer Care Tea
your engineer was very pleasant and knowledgeable
your engineer was very pleasant, and he knew his stuff. As well as the fault he checked out the rest of my washing machine and also found that the circuit board was almost burnt out.
June 30, 2026
Reply from Domex
Dear Linda,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received from Elisha. It's great to know that they were pleasant, knowledgeable, and took the time to carry out a thorough inspection of your washing machine. Identifying the original fault, as well as spotting that the circuit board was close to burning out, demonstrates the attention to detail and expertise we strive to provide on every visit.
Kind regards,
Domex Customer Care Team
My repair was completed quickly and…
My repair was completed quickly and efficiently. The engineer was polite, professional, and clearly knew what he was doing. I was very pleased with the service.
July 1, 2026
Reply from Domex
Dear Yetunde,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were so pleased with the service you received from Dan. It's wonderful to know that your cooker repair was completed quickly and efficiently, and that Dan's polite, professional, and knowledgeable approach made such a positive impression. Providing high-quality repairs alongside excellent customer service is something we always strive for.
Kind regards,
Domex Customer Care Team
Quick response
Quick response. Kind and very well mannered. Explain what he was doing every step of the way couldn't of ask for a better service
July 1, 2026
Reply from Domex
Dear Fiona,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received from Ceco. It's great to know that they responded quickly, treated you with kindness and professionalism, and took the time to explain each step of the washing machine repair. We believe that keeping our customers informed throughout the repair process is an important part of delivering excellent service, so it's fantastic to hear this made such a positive difference to your experience.
Kind regards,
Domex Customer Care Team
issues with fridge not solved
issues with fridge not solved, seems they have a script to follow as to not replace your fridge, washing machine guys are wonderful, fantastic, cant say that for the fridge guys.
June 9, 2026
Reply from Domex
Dear Jan,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome of your fridge repair.
Following our recent conversation, we understand that you've had several engineers from different service providers attend your appliance both before and after Domex. As a result, we feel this review does not accurately reflect the service provided by Domex. Our records show that we attended your fridge repair, and a recall visit was raised approximately three weeks later. However, that recall was subsequently closed, and we have not attended your appliance since.
We're sorry that your experience did not meet your expectations. We hope that the issue with your fridge has now been resolved and that you are able to enjoy a fully functioning appliance.
Kind regards,
Domex Customer Care Team
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