Domino's Pizza New Zealand Reviews 

65
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Ryan is just the best going out of his way and giving service with a smile. If you ever come to Greymouth and looking for Pizza, Domino's is the place to go.

Rated 1 out of 5 stars

Annoying my neighbours every week. Specific instructions requested, given and NEVER followed. Cultural music played loud in the wrong driveway as some sort of announcement to come and pick up you... See more

Rated 5 out of 5 stars

Fantastic customer service from Dominos Pizza in Shirley. We phoned an order through and the staff member made sure we got the best value deal, altered toppings to suit, and was patient explaining wha... See more

Rated 1 out of 5 stars

I normally would grab a "Mr Wedge" with cheesy stuffed crust on the odd occasion. After ordering one a few months back, I got a "Mr Wedge" without the wedges... it's cheap packaged criss-cr... See more

Company details

  1. Take Away Service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Site features pizza menu, Hot Cell, pizza franchise, employment opportunities.


Contact info

3.1

Average

TrustScore 3 out of 5

65 reviews

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No history of asking for reviews

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3.1

All reviews

(65)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Inedible swirls

I've ordered swirls twice and both times they were burnt so badly that you couldn't even tell what they were supposed to look like. They were delivered from Mosgiel store.
I'm not just talking about burnt, they were sitting in a pool of black stuff, shame I can't put a photo up to show you just how bad they were... completely inedible.
I put feedback on their site but never heard from them.
I've never been compelled to write a review before.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Rude customer service and low quality of pizza

We ordered veg meal today, it was taste issue and cheese was smell bad.
When we called in the store, the customer service was really unacceptable. Manager was showing attitude and rude.
He gave us half refund and by cash but we paid by card.
He didn’t apologise for this service and not behave good to us
From Papatoetoe

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Domino’s Rototuna

The Domino’s Rototuna Pizza was the best I’ve had in a long time, there wasn’t an over abundance of sauces on the pizzas there was just enough to enjoy it but not over power it.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Poor correspondence after delivery of wron orderI was delivered the wrong order several…

I was delivered the wrong order several week ago and was initially offered a voucher but could not redeem. Then offered a second voucher but still had to spend a further $20 to have it delivered when the first incorrect order was not even to that amount. Poor correspondence all the way through and even when I went into the store they were not helpful. I will more than likely not use domino's pizza again.

March 29, 2024
Unprompted review
Rated 2 out of 5 stars

No pork on the pork pizza!

Apart from arriving late and cold. They completely missed the pork belly off the pork belly pizza! When I complained, I was sent a $20 voucher to use on-line only. When I went to use it, it said I had to spend another $20, being the minimum amount for an on-line order. Feeling cheated!

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

Worst Pizza company in nz

Worst Pizza company in nz. I ordered pizza, all paid waiting for pizza. Everyone hungry and sick and its new years eve. The pizza never arrived. No one is contactable at Dominos Pizza Manukau City. They should just close down to be honest. They are playing with peoples lives.

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

No response to review.

Driver brought pizzas into house in the box. Not in a insulbag as usual. It was not hot, so not sure he had bag in his car? Ordered the pepperoni deluxe. Only had a third? of pepperoni shown in online pics!
Did a review at the time, but zero response. Have backup pics.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

Worst service ever at Dominos

I got given a 10 voucher lady from dominoes was handing out outside the dominoes at Elliot st Auckland cbd and so I invited my daughter over on the Sunday to get pizza together with the voucher as she loves pizza when I ordered the deal for 2 pizzas and 2 sides and drink for 34 dollars and presented the voucher the Indian gut said what is this threw it back at me when I explained then I insisted he use it he went behind shouting Indian angrily with the others they all started shouting then what I thought was the manager came around took the voucher and said it was just one garlic bread and drink for the 34 dollars and took my voucher he said the drink is a side and just gave us the lesser deal which is 24 and pretended he used the voucher and that he took ten dollars off which he didnt he just threw in the bin. And then when we got it it was just a slab of pizza with cheese and no toppings for my mushroom and bacon pizza . And one garlic bread . And one coke even though I ordered the 2 pizza and 2 sides deal with voucher all they did was lie and argue about the voucher with me

December 10, 2023
Unprompted review
Rated 1 out of 5 stars

Don't try to order Dominos in New Plymouth NZ

We are in new plymouth. We tried to order on the app but it would not recognize the address of the Novotel hotel. So we called. The first one couldn't find the hotel on their system and said that we couldn't build our own pizza ...that we had to order off their menu of pizzas. The second one we called couldn't find the Novotel and said they wouldn't deliver anyone as we should order from the first one. So we gave up. Two Canadians who are so disappointed in our Dominos experience.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Fantastic customer service from Dominos Pizza in Shirley. We phoned an order through and the staff member made sure we got the best value deal, altered toppings to suit, and was patient explaining what was available on the two-for-one Tuesday deal. Then, to top it all off, the fastest delivery ever. Four pizzas arrived piping hot and delicious. Outstanding.

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

Mega Meatlovers without the meat or cheese!!

Ordered Mega Meatlovers pizza but got some that was more like an Extra Value pizza. No beef, no camembert (which I paid $3 extra for), they cut back on all the other toppings. Absolute rubbish for Dominos to think that customers would be happy to pay $25 for that! To make matters worse, I left feedback 3 times expecting that someone would get in touch to address concerns. 2 weeks later, no one has been in touch. Clearly Dominos do not care about customer satisfaction, they just want your money! This will be my last order with them...

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

How not to reward loyalty

They no longer deliver to my area. Or maybe it's my address specifically. Either way, Pizza Hutt which is 4 times the distance still comes through so they'll get my patronage and Domino's can go bankrupt for all I care.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service and would not recommend anyone order from Waipukurau Domino's and in fact would not recommend ordering from any Domino's.

I phoned domino's Waipukurau at 5.10hrs and ordered a large pepperoni pizza and was told this would cost $19 including a home delivery fee. Also told this would take 16 minutes to 26minutes for delivery. It had not arrived at this time so again rang at 6.07. I spoke to the same lady who then told me they do not do deliveries unless the order is over $20. I asked her why she did not tell me this at the time I made my order. She said she had worked there for a while and she 'didn't know because I must be dumb'. I told her I would order a garlic and cheese bread and was told the order would come to $26.
The delivery guy arrived at my house around 6.30hrs and told me the order cost $27 and I paid him this amount.
The pizza was something I could have bought for half the price at the supermarket and didn't look like anything that they had advertised.
The garlic bread was fine accept it had been put into a box that had burnt pieces of something on the bottom of this and the box had obviously been used before.
I rang the female who I had called previously and told her about the above issues and informed her I would complete a Dominos's feedback form and would also look for a review I could complete. She said she was sorry about this.

August 5, 2023
Unprompted review
Rated 1 out of 5 stars

We have bought from domino’s levin a…

We have bought from domino’s levin a few times and it’s either decent or absolutely TERRIBLE and I mean terrible! For example we ordered a half and half pizza cheesy garlic/chicken rasher bacon. The pizza was fully cold, and only 2 pieces had any and little topping, only one piece had sauce and one piece of the cheesy garlic had a tone of sauce, random chunks of tomato base were within the pizza which was yuck, as well as that it was undercooked and the cheesy garlic bread was undercooked and cold with almost no cheese or flavour, don’t buy from dominos, it’s expensive and I can’t see why, and the food is terrible. Biggest waste of money :)

July 30, 2023
Unprompted review

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