Domino's Pizza Reviews 

It has occurred to me that if I order directly through dominos website I get cold rubbish pizza but if I order through Just Eat I get hot good pizza!!! Dominos get your act together!! Cambourne dominos get your act together!! You have just lost another customer!

I ordered three sandwiches at the S Orange Ave Store in Orlando at 9:57 pm on 05/10. I received the order at 11.57 pm with no apologies. I think the entire order should be refunded as no one expects to order and receive your food two hours later, way past bedtime and no longer hungry after receiving barely warm sandwiches. The least they could have done was serve them hot.

The pizza is great.

I only ever have one when I’m away with work, which I can claim for.

My issue is that you never provide a proper digital receipt with the break down of what was ordered, date / time, cost etc.

At best is the email that comes through, which means you have to screenshot it. It looks like I made in MS notepad or paint. My employer can easily reject this.

Could you please start providing a proper receipt with online order via email like (from my experience) everyone else does.

Thanks.

I ordered a pizza at 12 pm on 13/05/2026. The driver rang me at 13:58 to say he was outside the wrong door so I told him I was coming down to get my pizza. When I arrived downstairs at the front of the building there was no pizza and no driver but I have still been charged for the pizza. I have tried twice contacting the Cowgate Store in Newcastle, the first time I was cut off when my phone died and when I charged it and tried ringing them back they didn't pick up my call. Service is terrible and even with incentives I will not be ordering from them again unless I receive a full refund for the non-delivery of my pizza.

Regularly order from Wallingford store. Last night driver couldnt be bothered to find my house so I had to collect even though I had paid extra. Food was cold, my pizza inconsistently made and the gluten free one burned. Wrote to customer services who wanted a photo on a format that would not accept replies or communications. Wasted £40 and will not use them again! Plenty of other more reliable, quality options from a franchise that has a modicum of customer service.

I have had 3 different experiences at domino's on Eastern avenue Gloucester two with delivery drivers driving to fast in the car park and nearly hitting my car. Then I go there today ask for my order 3 times not ready but that's fine. My grandson goes in asked for order they proceed to give me my order which is missing my two sauces that come with my chicken strips. Then a man called Misha come s out recording my grandson and my car and me which I asked him not to but he carried on so then my grandson jumped out of the car and proceeded to ask him to stop he is laughing at my grandson so I proceed back into the domino shop asked for the manger and area manager number as no one was available so now I'm leaving this message on trip advisor and that's no stars as far as I'm concerned many thanks
Mo

The company is a shame. Their management is one of crappiest. They bully people on a regular basis without any shame than wonder why the work morale is non existent. The management can't stand each other, so they sabotage each other, hold information back or block the processes getting standardised just because they want to hold some position in their wicked power play and because they are so damn uncomfortable with change. Then wonder why the staff is resistant. Because every single shift is different and they are fed up with having to change their way of work every single day, especially when are expected to do it in a less efficient way, yet they are pushed for unreasonably high target at the same time. Their so called health and safety manager is so incompetent that he lets people get forced to work with broken &/damaged equipments, very often without training. The maintenance is just a bad joke. Floor are flooded with equipment, no safe way to move around, people feel so damn entitled they don't look, they step in front, or worse, behind machinery ,then get surprised and angry why they get warned. They spent £6M on a machine that can't do the job because it's unsuitable for the environment and for the task, yet the GM blames everyone for the failure but himself. The delivery vehicles are dirty, muddy, their floor is wet, unsafe to enter, yet they push fresh food into them. The yard is in pathetic condition, disorganised, potential hazard in every three steps. They create such a volume of food waste that an immense colony of rats live there. But because of the burrows are just outside their fence, they refuse to act. "It's not our problem ". Seriously??? Think twice before you order anything from them.

Today, May 9, 2026, 10:00 PM, I ordered a pizza. The seller on duty who wanted to cheat me just gave me a Pepperoni pizza for some kind of top-notch price. He wanted to rip me off, but I clearly told him to give me a fair price. Then he kept the pizza for a very long time. Even though I had cooked it for him, he kept it and specifically delayed the pizza for 25 minutes. Even though it was ready and more, if I hadn't started screaming, he would have kept the pizza and this is very often the seller. He deceives people and doesn't give them pizza or demands extra money for pizza! The thief has been warmed up!

Boiled budgie wings that’s cost the earth. Paying extra just so I can actually get a sniff of cheese on a pizza. Consider Domino’s when desperate only. Bad on so many levels. Value for money is terrible, pricing laughable. One star away from total garbage and that is being generous

Changed all the delivery postcodes in Dunfermline we’ve been getting deliveries for 20 years here, so we won’t be buying any more dominoes plenty of other places glad of our money!

Very disappointing experience with Just Eat and Domino’s Portadown.

The pizza arrived burnt underneath and undercooked on top, making it inedible. I reported the issue immediately and provided details and screenshots, but my refund request was repeatedly refused.

What disappointed me most was not only the poor food quality, but also the lack of proper customer support and resolution. I paid £28.27 for food that ended up in the bin.

Unfortunately, this experience has made me lose confidence in ordering through Just Eat.

Our experience with Domino’s is terrible!
Order took over 3hrs to arrive (2 large pizzas and some chicken strips). Numerous phone calls made and not answered. Had to phone from another number for them to answer. Was told the driver was outside when he wasn’t. Was told I’d been called 3 time, but I hadn’t. When food FINALLY arrived, chicken was missing.
When complained to head office, their customer service was appalling, no customer care given. Said the 35min delivery is just an estimate! Really shocking! Will NOT be ordering again.

Disgusting customer service, you pay so much money for it and when it turns up after 1hour and 20mins and the food is cold - no refund do not use get a much nicer cheaper and with good customer service elsewhere

Total rip off £42 for 3 pizzas scam at its worst.

Ordered 2 pizzas, Italian chicken pesto pizza with extra mozzarella, and hot & spicy pizza, what we got was a pizza with a ton of pesto, chillies and it was vile, the other pizza just had cheese and a few peppers on. An obvious mess up on their part. I complained and was refused a refund, apparently they need them back, why? So they can bin them?? It's 9 miles each way to the shop, what an absolute cheek. Needless to say I will not be using Dominos again! A right p@@s take.

Website is awful to navigate, no search bar. Needed to get gluten-free, bit couldn't find any options online. Ordered for collection (figured I'd just take the painful stomach hit) and then see a gluten free notice in store. Wtf.

Spent 35 minutes in quality check limbo before the pizza left the East Kilbride South Shop (not store, reclaim the language) then the driver goes to the other end of town before delivering to me. Freezing cold obviously. On the rare occasions you get a warm pizza from here the quality has declined part of that is they don't seem to let the Pizza actually cook properly and if you ask for extra sauce they seem to take that as an insult and put less sauce on it. Abysmal service. When i was younger i worked in Pizza Hut, rubbish job, but put a modicum of effort in please especially for the price which is of course a total rip off.

I ordered a pizza for delivery on the app.
I went outside at the expected time and stood for 10 minutes but no pizza.
I checked the confirmation email and for some reason it was listed as collection, I phoned the store and for a further 10 minutes they denied having received any order from me. Finally they admitted to receiving my order but wanted to charge me again for delivery even though my bank account had been debited for the full amount including delivery! When I asked for my money back I was told that it would take 3 working days at least. 0 stars would be more appropriate