Domino's Pizza Reviews 

Bunch of crooks. Ordered a meal deal. They forgot the 1.5L of coke. They told me they’d refund it. Of course the did not. Domino’s, Headingley, Leeds.

Got to say made me and my partners day we took cash out and the cashier emily payed out her card , legendary

"I ordered two large pizzas for delivery through Uber Eats, which took an hour to arrive and required several calls to the store. The delivery rider called and claimed he was outside—which he was not—and told me I needed to update my address because I had given the wrong details, even though I hadn't (which I proved to him).
When the pizzas finally arrived, the boxes had been bashed about, and the pizza was lukewarm and not very pleasant. I spoke to the store again, but they didn't want to take any responsibility for the problems. However, as you can see from the receipt I received with my pizzas, it lists a collection time rather than a delivery time, along with the wrong name and address. This has to be some of the worst customer service I've ever experienced from a food delivery service."

pizza again come cold , delivery was take over 20 minutes !!!!

​I am writing to raise a formal complaint regarding the conduct of the distributor delivering promotional leaflets for your business in Abbey Meads Swindon] today, 25/07/2026 15.00
​While I understand that distribution agencies often require proof of delivery, your distributor was captured on CCTV photographing front doors, house numbers, and the front of properties—including my own—at very close range. Given that many properties in this area feature clear glass doors and side panels, taking direct photographs straight into people’s homes is deeply intrusive and has caused significant concern among local residents.
​Photographing private residences and door numbers in this manner creates unnecessary security and privacy alarms. As the business benefiting from this marketing, you are responsible for the standards and methods used by the contractors or staff representing you.
​I request that you:
​Investigate this incident with your distribution team or third-party marketing agency immediately.
​Confirm your policy regarding photographic proof of delivery and ensure your distributors cease taking photos directly targeting private doorways and house numbers.
​Remove my address
​I look forward to your prompt response confirming how this matter will be addressed. A copy of this will also be sent by signed delivery will Full details. Can you also confirm if this employer is CRB checked.

Was the worst pizza I have eat in all my life

The pizza (veggie supreme) is so good for Muslims and vegetarians.It is so yummy and cheesy. it has a physiological effect on some of its deal but look out . Some deals include apply Monday to buy a pizza if any size for £8.99 which is a steal and also what makes it bad is the risk of cross contamination and the store I go to has small spacing which makes it tight when there’s a family of 7 although it is clean with a great atmosphere. I feel like the deserve it deal may be a steal but you may ant to upgrade it all becoming £18 to £20 becoming a full pizza although it has 4 items. The staff are really kind and always have a smile on their face. it is near Westfield.bye and thank for reading

We have regularly used our local Domino’s pizza with no issue. Tonight I paid to have extra onions on my order but my pizza arrived without any onions at all.
The customer service I received upon feeding this back was extremely poor and we will not order from Domino’s again.
Really disappointing response showing that our loyal custom has not been valued at all.

DOMINOES=DISCRAMINATION AGAINST DISABLED PEOPLE IN FLATS AND UNWILLING TO HELP THEM OUT and i have an email with there response with proof will be making sure it gets shared to see how bad the organisation is

The dough was not cooked properly and at this time it is not busy so there is no reason to not be cooked properly. During the evening it is more understandable to have it not cooked completely(however still it needs to be cooked fully) but during midday it is unacceptable!

Great food, good service, friendly staff at Weymouth store.

We ordered food from Domino’s in Wyke Regis for the last evening of our holiday. We ordered in advance to collect from the store. We were so excited! We don’t have much money so this was a proper treat. We arrived and my husband went in store to collect our food. Firstly, he wasn’t acknowledged until he made a point of asking if anyone was going to serve him. When someone eventually asked what he wanted he was told one of our pizzas hadn’t been cooked! All our other food was ready. He waited for at least a further 15 minutes for the pizza to be made. We got our food back to our caravan - which was literally three minutes away by car - and our food was stone cold! The only warm item was the late pizza. Last holiday meal ruined!

Logged my complaint via Domino’s customer service whose initial reply said,

“We are very concerned to hear you were disappointed with our service and we really want to put it right. Rest assured; we will work closely with the franchisee of your local store to resolve the issue as quickly as possible.”

Received an email today asking for a screenshot of my order and any photos to helps (Lord knows what of!). Sent the screenshot as requested. Their reply was,

“Thank you for your reply. We will pass on your feedback to the local team and apologise for any inconvenience caused. Kind regards, Team Dominos”

I was shocked and disappointed with such a dismissive and poor attempt at a resolution. I went back and said I expect at least a partial refund. They replied and said they don’t do refunds on cold collection orders.

Wow! My food was cold because of the team’s terrible service. Their response was basically akin to “it is what it is” and they actually said this is our “resolution”.

It’s no resolution and clearly Domino’s does not care one bit about customer satisfaction.

What a disappointment. Won’t be using Domino’s ever again.

If I could give 0, I would.
Family round for the England game last Saturday. Ordered food, waited an hour, phoned back, re-ordered - still no food. Went to dominoes and ordered and waited. Order was wrong, items missing. 99 quid for absolute rubbish.
Got a £3.75 refund for picking it up.
Here is there response to my complaint

Hi Allan,

As previously advised,

I understand that you had waited a long time for the order and that you did not take photographs at the time.

Unfortunately, without photographs of the pizzas or the items being returned to the store for inspection, we are unable to evidence the missing stuffed crusts or review this further with the store.

For any future food quality or incorrect item concerns, please contact the store immediately at the time so the team can inspect the items and resolve the issue while the food is still available.

As previously advised, your delivery fee has been refunded. Please allow a few days for this to show back in your account, depending on your bank.

Kind regards,

Melissa
Head of Customer Services

App deals didn’t work for some reason so paid full whack

Chips were still frozen / not cooked

Pizza burnt, tasted bland

Guy working there could hardly speak English so couldn’t understand and didn’t seem too bothered with quality of food

Cookies was nice though

Absolutely awful got my pizza wrong didn’t answer the phone to be able to correct it then customer service told me all i can do is contact paignton branch to which i said no one answers never ever using dominos again

I would give 0 stars if possible. Made a £50 order, simply 2 large pizzas and 2 sides and 1 drink and when the delivery guy turns up he has half my order and the other half left in the shop. He then proceeds to stare me in the eye and say “you want refund” no I want my £50 order please. He then stared and said nothing so I had to ring the shop, once I got through to the shop he promised to compensate me for this lack of professionalism and ruining my family meal ( let’s face it nobody wants a meal to come in 2 stages 30 minutes apart) and he promised to compensate me in chicken wings. When they delivered the food round 2 to the house his “compensation” was 4 measly singular wings … yeah “4” not even a regular side order of wings but 4 dusty lonesome chicken wings. I am furious with this branch, will never use dominos again and I hope everyone else can come across this and think “hmmm yeah, I think I’d rather tops pizza actually”
Such a poor poor poor customer service and extremely high prices when they couldn’t even get 2 pizzas and 2 sides with a drink correct…. Then fail to even deliver on the compensation. Disgusting.

WATFORD BRANCH

The worst yet - Now an ex-customer.

I have noticed that my local Domino’s has been getting stingier with the toppings, going from a sea of toppings covering the top to islands on the sea.

I have ordered for a specific time (home delivery) only to have it arrive 20mins early before the people destined to eat it are in the house.

The last straw, the latest pizza had a burnt top… given that the conveyor belt through the oven runs at a speed that prevents over cooking I don’t know how they managed it. Obviously no quality control before it went into the box.

I live on limited disability income and a pizza delivery is supposed to be a treat, something special that is never just a whim… TOTAL FAIL!

I realise that Domino’s is probably a franchise operation and my local may not represent the brand as a whole. I am happy to go with the occasional mistake (I’m human too), but the consistency of the disappointments has finally spurred me to move on… burnt, dry and unpleasant food at that price is unacceptable.

Had a leaflet with discounted codes when we ordered last time. Tried applying the code but it says not valid for xyx and bla bla reason. Disappointed!!

Very disappointed with their customer service. Cookies were burnt and inedible. Sent a complaint. Reply was franchise will be in touch 6 weeks later no response. Not a great experience wouldn’t go back