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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the beef and lamb, noting their delicious taste and lean content. Many appreciate the efficient delivery service, with orders arriving on time, well-packaged, and still frozen. The customer service team is frequently highlighted for being friendly, efficient, and quick to resolve any issues. However, some customers have experienced issues with delivery, including delays, missing items, or defrosted products upon arrival. A few people also mentioned dissatisfaction with the quality of certain cuts, citing excessive fat or gristle, and some noted a decrease in the availability of specific products like free-range pork and poultry.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the excellent quality of the meat,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality of the meat, describing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues like missing items, unannounced... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer s... See more

Rated 4 out of 5 stars

I buy beef and lamb products from Donald Russell and they are excellent and good value. It's unfortunate, however, that they have ceased to offer free-range pork and poultry products, so I have to go... See more

Rated 4 out of 5 stars

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rathe... See more

Rated 5 out of 5 stars

Last minute decision to order the Beef Wellington for Christmas day. Ordered on Tuesday with discount as new Customer, delivered today (Thursday) exactly as promised. Well packaged, frozen with dry ic... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

You ask for a review for items I have…

You ask for a review for items I have not yet received.
I ordered these items last Wednesday and will not received these items until tomorrow Wednesday which is over a week I have never before had to wait so long for an order , this is not the level of service I have received in the pass.

November 25, 2025
Unprompted review
Donald Russell logo

Reply from Donald Russell

Hi Christine. I am sorry to hear you received the review email earlier than scheduled. I will pass the comments on to our online team to ensure they send out the emails correctly, kind regards Vicky

Rated 5 out of 5 stars

Great quality

You can't go far wrong with Donald Russell. I've regularly bought their steaks, burgers, sausage rolls and pork joints since discovering them during lockdown. They are always excellent quality. 'These are really good, are they Donald's?' Is a regular comment in our house.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I ORDERED A GOOD SELECTION OF MEAT…

I ORDERED A GOOD SELECTION OF MEAT PRODUCTS IN THE BOX WITH ICE PACKS ALL NEATLY PACKED.A GREAT SERVICE AND COURIER WHO WAS SO FRIENDLY.ALL THE STEAKS AND OTHER FOODSTUFF ARE DELICIOUS ALL NATURAL.LASTLY A GREAT COMPANY TO DEAL WITH AND I RECOMMEND DONALD RUSSELL TO ANYONE.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Have been faultless since first used

Have used DR since covid. From then till now, everything we ordered, had has always delivered. I'm sure we have all been out on a meal out, had a steak and been bloody terrible. Not once has that ever happened! Burgers great,sausage rolls great, mince, never had an issue with anything. Tastes lovely, hood cooking guidelines plus do some great deals. Win win.
Delivery good, packaged good. Have recommended to many friends.

October 4, 2025
Unprompted review
Rated 4 out of 5 stars

Happy customer of many years standing

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer service team. Shame they no longer do their wonderful chicken Kyivs & chicken cordon bleu.... Not found any others that come close. Would prefer more environmentally friendly packaging though.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding.

I have been a customer for years and they just get better and better. I really hope this continues as they grow as this has not been my experience with many businesses particularly those that scale then sell to investors who are less invested in the customer experience/journey. The quality of produce is outstanding; delivery is always on time with the boxes being well packed and the produce kept at the correct temperature util it reaches you. Haven't had to use customer service much but when I have it’s been courteous and knowledgeable. Their special offers, especially black Friday, are really good. I get a fed up with headlines from other suppliers offering discounts then when you visit the site it amounts to £1.50! DR's discounts are a very clever as they are good enough to entice you to buy and keep in your freeze for future use. For me the outstanding products are the chateaubriand, beef rib trim (which using the DR recipe produced the best Boeuf Bourguignon I have ever made), whole chickens and fillet steaks

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have had no problems in buying…

I have had no problems in buying chicken from here. We do not buy red meat. My Daughter is vegetarian and I only eat chicken. This is the only site I buy it from and among other things I get from here I have no complaints at all. Everything I have bought has been excellent so why go anywhere else. I very wont.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed

Have ordered a few times and always arrives on time still frozen .quality of the products are excellent. Would like to see a greater range of products suitable for the gluten intolerant other than that I'm very impressed.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and service

I only discovered Donald Russell a couple of months ago and was blown away by the quality of the products, the keen pricing and speedy efficient delivery.

It’s fair to say I’m now a convert having recently taken delivery of my third order which certainly will not by my last!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Tasty!

Really tasty products and they come brilliantly packed on they day they promise in an insulated box.

They introduced us to lorne sausage, which is now a family favourite.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

QUALITY AND VALUE

Have now ordered twice and 3rd order in pipeline -- 100% quality - service- pies full of flavour - fish cakes best ever - side dishes 😋 dauphinise made the right way.
Hubby ex Master Butcher retired -says it all regarding meat and cuts 💯 value for money

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

The best butcher ever!

I get all my meat (except chicken) from Donald Russell. The mince melts in your mouth. The pork chops are huge. The beef fillets also melt in your mouth. The salmon lasted two nights. The sausages are meaty and delicious. The steak is succulent. Love it!

November 24, 2025
Unprompted review

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