Inital preference was to go to a store to see before buying, however viewing their website and speaking to Alan and Kirsty ( big shout out) from order to delivery and advice on best handles/price was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but a... See more
We ordered 17 internal oak doors from Doors of Distinction to replace some pretty grim and inexpensive dark wood veneered ones that came with the house built in 1937. Communication was good througho... See more
This would have been a five star star review. My doors have arrived, fitted and I am over the moon with them, they fit perfectly which is testament to good measuring guidance and communication fro... See more
Company replied
Company details
Information provided by various external sources
We are a well established timber door supplier to trade and domestic customers. Our telephone lines are manned by experienced customer service advisors, and can guide you through our range of doors with their expert knowledge. Please give us a call to discuss your requirements.
Contact info
63 Cobham Road, Ferndown Industrial Estate, BH21 7QF, Wimborne, United Kingdom
- 01202 872211
- sales@doorsofdistinction.co.uk
- www.doorsofdistinction.co.uk
4.5
Excellent
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought doors from these guys in 2017
Bought doors from these guys in 2017. Terrible service. I paid £ 45 for next day delivery as I had builders onsite to get the doors fitted. They only delivered the hinges next day, the door came a week after.
Really frustrating !
Doors delivered a week after with a crack at the bottom! Not only bad service but bad quality
January 18, 2019
Unprompted review
Bought some 1930's white oak doors in…
Bought some 1930's white oak doors in 2013. Was assured by email that they were a 2mm veneer but discovered on LIGHTLY sanding prior to varnishing that the veneer is paper thin. 3 of the doors arrived with scratched glass, others have glue marks at the joins which are permanent. Due to complete house renovation returning them wasn't an option due to time. Hopefully since then the quality has improved. Saying that they are nice looking doors.
September 16, 2018
Unprompted review
Reply from Doorsofdistinction
Hi Erika
I'm afraid that without further details I can't find specifics on this order from 5 years ago. However I'm sure that if you had have contacted us at the time when you received your doors in 2013 we would have been able to resolve the issues for you.
The issues you describe are not representative of the 1000's of doors we deliver monthly. In the small number of cases where delivery damage is reported to us at the time, replacements are arranged as quickly as possible.
I'm glad that ultimately you are pleased with the look of your doors, the 1930's style door is still one of our top selling designs. Should you have need of any further doors, I do hope that you will give us the opportunity to show you our usual level of quality and service!
Paul Coleman
I ended up receiving these doors late…
I ended up receiving these doors late because I was unaware to expect a call to arrange delivery so in hindsight I should have been told about that but otherwise good service. One of the doors arrived scratched but we were able to work it out.
February 23, 2018
Unprompted review
9 fire doors along with …
I ordered 9 fire doors along with handles and lock kits. The items were in stock, was told I'd get a call with a delivery date which I did. The doors arrived all well packaged. Was told to open and inspect the doors within three days.
One of the doors was damaged but they arranged to have it replaced with no fuss at all. I was kept up to date with the order and again was called regarding delivery. Doors are a lovely quality and look amazing. Have already recommended a friend. Website has huge variety of doors but you can't order online so you get to speak to a real person when ordering which doesn't often happen.
January 26, 2018
Unprompted review
just so easy
hi,very fast delivery ,door looks great , lovely glass , and far cheaper than anywhere else ,yes the door looks great but it is a hardwood skin on top of engineered probably v jointed wood ,which you dont see ,so if the right wood stain is not applied eventually the top skin will probably start to lift off,so with this type of door you should apply sikkens woods stains which i think are oil based ,so all the rain &sun rays & rain will not affect the top skin ,but you must keep applying the sikkens treatment to keep the door in pristine condition ,which i intend to do .sikkens is very dear so if you carnt afford it always choose an OIL based stain . thank you.please take notice of this review as i at one time worked with engineered doors ,...all the best wishes in the world kindest regards john
May 6, 2017
Unprompted review
Reply from Doorsofdistinction
Hello John
Thank you for the review, and we are glad to hear that you are happy with the price and product. And whilst you are quite right to treat your door with the recommended Sikkens, if anyone was to use an OIL BASED stain, this is not to be confused with an actual OIL, which sometimes happens! So just wanted to clear that up, to save any confusion! Don't forget that the top and bottom of the door, and any cutouts including hinges need to be treated also. And an extra bead of glazing mastic around the glass before the last coat of finish is essential.
Our door treatment guide is available to view on our website also https://www.doorsofdistinction.co.uk/index.tech.html
Tracey Snook
Very happy with the products and advise in selecting items,
Having rung for advise on delivery times and quality I am very happy with the purchase experience. Great items and great advice. Thanks as the doors look amazing! Top service Guys
March 21, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.