DorsettInternational Reviews 17

I am writing to report an incident that occurred during my stay at your hotel on January 3, 2026. I was staying in rooms 209 and 210 and discovered that jewelry had been stolen from my room.

The stolen jewelry included a gold chain and a ring, which I kept in a small bag. I suspect the housekeeper is responsible for the theft, as she was the only person who had access to my room during my absence.

After sending an email, I received no response.

Staff try to panda and stay politically correct after admitting incompetence on their behalf, we were advised about booking audio and visual information and then when replying please do so as that will clear all the incompetence and inconvenience of their staff we are now being advised that the Audio is Inaudible so we are now waiting for police to attend and we do strongly recommend do not stay at this hotel as our dream weekend for the football grand final has been completely ruined and we feel as though we would have had more fun flushing our hard earned money down the toilet, once entering our penthouse motel we found several advertised things to be not as advertised and it’s like they ride off the coat tails of the casino itself, they have clearly lied to our face about several things that were confirmed by several staff all together in the same conversation and it’s another case of big corporations completely abusing their powers and a complete disregard for the customer paying the bills, this hotel is far overpriced and under staffed as we sit here in the foyer with a que of people shaking their heads in frustration waiting to enter their rooms and several customers having to be seated while I assume are waiting for other staff incompetence to be rectified, I have spoken personally with two other couples waiting for incompetence due to staff and third party errors and as I’m scrolling through the reviews it’s clearly obvious that it’s not the first time and about the only people leaving good reviews are people of high wealth and we all know they always receive special treatment compared to the average person just getting away for a vacation or event for something special so my final advice is DO NOT COME TO THE DORSETT IF YOU WANT A SMOOTH HASSLE FREE VACATION, again a big THUMBS DOWN COMPLETELY

Subject: Ongoing Noise & Nuisance Disturbances from Dorsett Hotel, 58 Shepherds Bush Green, London W12 8QE
Dear Sir/Madam,
I am writing as a long-term resident living adjacent to The Hoxton Hotel (65 Shepherd’s Bush Green), regarding ongoing and increasingly disruptive noise and nuisance disturbances originating from the Dorsett Hotel and the associated Shikumen Restaurant Club at 58 Shepherds Bush Green.
While I acknowledge that The Hoxton Hotel management has on occasion constructively responded to complaints and sought to align with the London Borough of Hammersmith & Fulham’s Statement of Licensing Policy 2022–2027, regrettably, this has not been the case with the Dorsett Hotel. Since 2014, I and others in the vicinity have persistently experienced highly intrusive noise disturbances related to their operations — most notably from their deliveries and staff activities during unsociable hours.
Despite repeated concerns being raised, Dorsett Hotel management continue to deny any breach of regulations or occurrence of deliveries outside recommended hours. However, this assertion is demonstrably false. I have maintained a detailed record of incidents, including video and photographic evidence, which I am prepared to share upon request.
Nature of Disturbances (intensified throughout 2025):
* Loud reversing alarms from delivery lorries.
* Prolonged engine idling from lorries and vans.
* Slamming of heavy vehicle doors during loading/unloading.
* Movement of metal trolleys across hard surfaces generating high-impact noise.
* Staff shouting and engaging in loud conversations during night-time and early mornings.
* Staff smoking and vaping in the delivery area, producing not only noise but also odour nuisances.
These events routinely occur outside of the acceptable delivery and operational hours outlined in the H&F Licensing Policy, causing significant disruption to sleep, wellbeing, and overall quality of life for nearby residents.
Request for Action:
I respectfully urge the council to:
1. Investigate and monitor the site, particularly during early morning and late-night hours, to verify the persistent disturbances.
2. Formally engage the Dorsett Hotel management regarding these complaints and require corrective action.
3. Consider initiating a licensing review under the Licensing Act 2003 due to ongoing non-compliance.
4. Explore the use of Community Protection Notices (CPNs) or other enforcement tools under the Anti-social Behaviour, Crime and Policing Act 2014 if appropriate.
I am happy to supply my full documentation, including timestamps and video/photo evidence, to support a formal investigation.
I look forward to your urgent attention to this matter and a response outlining what measures can or will be taken to restore a reasonable standard of peace and quiet to the area.

I note that both hotels were purpose-built. While they claim to be "neighbourhood hotels," it is evident that little to no consideration was given to their design in relation to the detrimental impact on the physical and mental well-being of residents in adjacent properties.
Furthermore, the design of both goods yards has created a vacuum effect that amplifies noise. No acoustic insulation, light pollution mitigation, or other noise-reducing construction methodologies appear to have been implemented, further exacerbating the impact on the surrounding community.

This lack of consideration reflects an ongoing attitude of disregard for the local environment and the well-being of neighbouring residents. It appears that commercial interests have consistently been prioritised over responsible planning and community impact.

DO NOT BOOK!!! I recently booked to stay at the new Dorsett Canary Wharf Hotel, I booked for the 1/08/2025 - 03/08/2025 their opening weekend. After I had confirmed my booking and paid in full, I received a confirmation email which contained a different address to what was advertised, both the hotel website and booking.com had an address which was in Covent Garden, where I was looking to stay, when I contacted the hotel there was nothing they could do as I had already paid in full. As I am a fairly reasonable person I let this go as although it was not in the desired location as stated, it was easier to get the tube than to try and take it any further with the hotel. Now a little over a month till my stay my reservation has been cancelled, this is the second time I have been let down by the same hotel. No compensation was offered only a simple apology which will now most likely cost me more than double to book a hotel in the same area with such short notice.

I recently stayed at Dorset Shepherd's Bush in London, and I found it overpriced for the location. The customer service was poor, and the staff displayed a lack of professionalism. Although I had already paid in full online, I was charged an additional deposit, which was not mentioned beforehand. When I checked out, I was told the deposit had been released. However, this was not the case. Instead, a service charge was applied immediately, preventing the deposit from being refunded. I had to call twice and get the booking platform involved before I received an email 17 days later stating that the deposit would be refunded shortly. It’s clear that the front desk misinformed both me and the booking platform.

I stayed at Dao apartments for 2 weeks in Shepherds Bush, and then next door at the Dorsett hotel for a further week. I would definitely stay here again, especially at the Dao. The gym could be better/bigger, however the highlight of my stay was the friendly staff at the breakfast area. Abdell in particular, and his team were always incredibly helpful and friendly and ensured I kick started my day with the right energy. Hope to see you soon!

SHEPHERDS BUSH DORSETT STAY AWAY - be warned. If I could give a zero rating I would.

Dreadful DREADFUL hotel ‘Management Team.
My wife booked a 4-night stay as a surprise for me as I’m from London but not been back for years. First BIG mistake was booking through total SCAM company Algotels. Second BIG mistake was booking Dorsett Shepherds Bush hotel at all.
Unfortunately 5 days before check in date (but 2 days after cancellation deadline) I became ill and was rushed to Hospital Emergency dept. My wife contacted the hotel & advised this in a mail she sent while waiting in Emergency Dept. She asked could she amend the dates instead of cancelling. The staff-member was initially very understanding and helpful - until Dorsett Hotel Management got involved later that is!
We subsequently became aware that Algotels is a SCAM per several rip-off TripAdvisor reviews I wish we knew about before booking. Dorsett Shepherds Bush Management advise they can’t change the booking as it was booked through Algotels. When we tried to contact Algotels, it’s not possible to contact them at all. The ‘Contact us’ feature on their website doesn’t work. If you call, you get a recorded message just and the call is automatically terminated before you can speak to someone or leave a message.
We’ve sent screenshots of PROOF that Algotels is SCAM to Dorsett Shepherds Bush Management and it’s impossible to contact them. Despite all the above, the hotel still holds the line that because the booking was made through Algotels they can’t (i.e. WON’T) change the booking and we have to go through Algotels - knowing it’s impossible do so!
In summary - READ THIS AND OTHER DORSETT SHEPHERDS BUSH REVIEWS and DO NOT GO NEAR THE DORSETT SHEPHERDS BUSH HOTEL OR ALGOTELS.

Left an honest review on Booking.com, following a stay at Shepherds Bush. Dorsett responded asking me to reach out to them to discuss this further. Despite me doing this a number of times, they kept saying to contact them and no one has come back to me. I now find all messages from them on the Booking.com portal, deleted, but thankfully have copies in my email. Seems they want reviews, but only if they are 100% positive!

Clean hotel and nice staff
I had a stay at the Dorsett chain hotel a few days ago and I can say that the hotel and my room were very clean, the staff were very attentive.

Someone vandalised my hotel room and stole items from my room when I went out.
I could not believe what I saw. I refuse to explain the details any further because I am so shocked.

No reply after contacting the hotel, so email copied below instead…

I am writing to complain about my stay in Room 161 on 21st June.

On entering the room one of the cups had not been washed, the toilet not flushed and the basin was unclean.

At approximately 10.20pm there was shouting, door slamming and laughter which continued until 11.45pm. The noise appeared to be from the connected room. The noise started again at 6.00am.

My lack of sleep was compounded by air conditioning which didn’t work, leaving the room uncomfortably warm.

In the morning the bath didn’t drain whilst showering and there was no shower mat. Unfortunately I slipped, lost my balance and fell over in the bath.

After climbing out of the bath I went for breakfast. The delay in serving me was noticed by another member of the public who expressed surprise I hadn’t been served for a long period. After standing up and asking a member of staff on two separate occasions I was eventually served. When the food was served it was cool and appeared to been sat there for a while.

When leaving, the receptionist asked how my stay had been. I politely fed back some of the problems however I didn’t get the opportunity to discuss them all, as she handed me a slip and asked me to email instead.

As a frequent traveler this has been a terrible experience.

Stayed here for the FA Cup Semi Final Weekend. We were charged just under £700 for 2 nights for 3 people.
On check-in the key cards didn't work and still weren't working the following day. Only 1 started working by the Sat Afternoon, the second card never worked for the room for both nights.
Sat morning Breakfast was cold, the order wrong and service appalling.
Sunday Morning, 1 of the Duty Managers set fire to the toaster.
Again Hot food was served cold and service simply awful, although a supervisor type tried to add a bit of urgency no one else was even attempting.
For the inflated price due to the London Marathon and FA Cup Semi-Finals it was poor value across the whole stay.
We received no apology, no refund, nothing but funny looks and scowls.

DO NOT STAY HERE!!

Stayed in Dorsett City London from 12feb-15 Feb. The hotel systems were very slow during check in hours, this caused such a huge inconvenience to my schedule, ontop of this I was charged £50 deposit and was told it would take 3 days to transfer to my account after checkout then I was told 7-15 days and it’s the middle of MARCH and I haven’t received anything. Such appalling service, never staying here again. Very incompetent staff and they will for sure steal your money.

Stayed here 17th-18th of feb, due to leave London on the 18th but because of the high winds, all trains cancelled.
So booked another night’s stay for the 18th - 19th on booking.com but for some reason it selected March not feb.
Not checking I confirmed the booking and got the taxi back to the hotel only to find stupid me booked the wrong month.
No issue i was told, we will book you in tonight for the same rate, just email our reservation dept to cancel the incorrect March date... Booking.com has emailed twice, still no response from the Hotel to them, I have now emailed them six times and still no response. Tried speaking today, got transferred but then stated voicemail is disabled, goodbye!!!!

The first time we have stayed in a Dorsett Hotel. We were told there was only limited parking which was chargeable but when we said we were both disabled they said it would be free. The Concierge parked the car and brought our luggage to our room. He assisted by calling us a cab on a couple of occasions wich arrived excactly on time..
We asked for an easily accessible room meaning near to the lift. They misunderstood and gave us a disability room that was a four-day camel ride from the lift Room 140. When we clarified that, the lovely lady on reception (Giulia) upgraded us to a suite in Room 101 opposite the lift at no extra charge. good size room with a giant bed which was firm and very comfortable with all the usual facilities. TV, free internet connection and alarm clock with phone charging point ironing board and iron, bath and separate shower, 2 toweling dressing gowns.

The second room was a good size lounge with a 3 seater settee. armchair, stool coffee and side table and desk with a second TV, hospitality unit with good size fridge, 2 bottles of complimentary water, kettle tea, milk, biscuits, Expresso machine, and selection of coffee pods.

Not much more we could ask for from a hotel at any price. We would recommend to anyone and would use this group again.

long wait to book in and out they will ask for a £50 security deposit if you book with a 3rd party room had dirt in places bath robe and slippers are cheap only one bedside table room was not same as the pics booked there's a night club bar on the top floor they don't tell you about two restaurants one on ground floor and one they don't tell you about on 1st floor expedia booked 2 rooms by mistake the hotel refused to refund or change booking date for 1 of the rooms when we arrived we were only given 1 room

We booked Dorsett hotel, one room for one night, only to find out that they charged me twice on 2 different days for the same hotel room. When I spoke to the hotel asking them to resolve the situation, we were told simply NO!!!!!!! Since it’s just two of us booking in the room we thought since we have paid twice, it makes sense that we have two rooms, when we arrived at the hotel, we were told only one booking is available for the correct price, not double price, no one could tell us were our other room is nor could they tell us were our money was.
I and my fiancé find this highly suspicious, someone used our card we had in there system to book another room and they supported the fraud. Till today I never got my money back. We never enjoyed our stay, it was cold, you can’t even regulate the heating bccs they have it preset. the mini bar was half empty, there was rubbish under our bed, the bathroom door has no lock!!! HOLIDAY INN EXPRESS IS 💯💯💯💯better and cheaper.