Dorwest Herbs Reviews 10,363

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in their pets' health, from coat and skin conditions to anxiety and mobility. Many people appreciate the natural ingredients and the positive impact these have had over many years of use. The service is frequently highlighted as excellent, with consumers noting the efficiency and ease of ordering, prompt delivery, and helpful, knowledgeable staff. However, some customers also noted that certain products, particularly tablets, can be difficult to administer, requiring them to be broken up or hidden in food. While most found the products effective, a few people mentioned that specific supplements did not work for their pets or that it was too early to see results.

What people talk about most

Product

People report positive experiences with product, often praising their effectiveness and quality. Many... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy and straightforward... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Thoroughly pleased with the way the order was handled. All the products are well displayed to select and choose. Delivery was prompt and on time. One little comment to make,and that is the hardness... See more

Company replied

Rated 5 out of 5 stars

Prompt service and product that works. My dog's never had fleas in their whole lives. I was giving them garlic and fenugreek daily. I ran out and so many things were going on I didn't reorder. T... See more

Company replied

Rated 5 out of 5 stars

I see results in my dog from taking Dorwest products. Tree Barks works everytime he has a loose stool and I am convinced that the Scullcap and Valarian tablets help with his anxiety. If he has a signi... See more

Company replied

Rated 5 out of 5 stars

As usual, great service and products from Dorwest. My dogs never looked so fit and healthy, my husband spotted what he thought was a stray dog running flat out across our fields, but it was actually o... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great products

Great products. Super fast delivery. Repeat customer.

March 30, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your 5* review David!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Love this company

Love this company. Shipping to Australia is fast and the products are great quality!

April 2, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your 5* review Tamara!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Valerian Compound

Great website, great product and fast shipping. Ordered the valerian compound to help keep my dog relaxed at home after surgery. I place a few drops on her bedding and it has helped relax her. Also used this a couple of years ago for travelling on a boat - worked a treat then too for the pup and the humans!

April 2, 2026
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Reply from Dorwest Herbs

Thank you for your 5* review Janet!
We are so pleased to hear that our Valerian Compound has helped keep your dog so relaxed after surgery.

Beatrice & The Dorwest Team

Rated 1 out of 5 stars

Disappointed

Afraid, if anything my dog is even more frightened. Perhaps I need to keep giving them in the hope I see some improvement. Afraid she won't take them, I have to hide the pills in wet food.

March 31, 2026
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Reply from Dorwest Herbs

Thank you for your review Pauline, we appreciate your feedback.

We are sorry to hear that our product has not had the desired effect for your dog. If you contact the Dorwest Customer Service Team at info@dorwest.com, our advisors would be happy to help and see if there are any changes to the administration that may help your pet.

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Good Service/Products

Easy to order online, confirmation of order and being dispatched, quick delivery and well packaged

March 31, 2026
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Reply from Dorwest Herbs

Thank you for your 5* review!

Emily & The Dorwest Team

Rated 5 out of 5 stars

My yorkie Picasso has been taking the…

My yorkie Picasso has been taking the joint tablets since he was a puppy he is now 14years old and has amazing agility people comment how young he looks recommend them 100

March 30, 2026
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Reply from Dorwest Herbs

Thank you for your lovely 5* review!
It's great to hear your boy has been doing well, and been with us for so long :)

Emily & The Dorwest Team

Rated 5 out of 5 stars

Amazing

Amazing service as always. It arrived the next day xx my dog is 13 and the joint supplements works so well for him

March 30, 2026
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Reply from Dorwest Herbs

Thank you for your 5* review! Wonderful to hear your dog is doing well!

Emily & The Dorwest Team

Rated 5 out of 5 stars

Very helpful kept me updated all the…

Very helpful kept me updated all the way and the and very pleased with the results

March 30, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your 5* review on your experience with us! We're glad to hear you're pleased with the results too!

Emily & The Dorwest Team

Rated 5 out of 5 stars

Reliable

Always good service

March 30, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your 5* review!

Emily & The Dorwest Team

Rated 5 out of 5 stars

Excellent

Easy Webb site to use, great products and quick delivery. First time using Dorwest but will definitely be using again.

March 30, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your 5* review! We're glad to hear you'll be returning!

Emily & The Dorwest Team

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use, I easily found what I was looking for. The item arrived promptly and was well packed l have used Dorwest in the past and always found their products to be of good quality.

March 17, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely review.

Laura & The Dorwest Team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Each item with a very informative description of its positive results for different conditions. Excellent speedy delivery.

March 26, 2026
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Reply from Dorwest Herbs

Excellent review! thank you.

Laura & The Dorwest Team

Rated 5 out of 5 stars

I've been using these for years

I've been using these for years. Very good information, very good products and fast delivery. Top marks

March 25, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thanks for the great review!

Laura & The Dorwest Team

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