The check-in system is very good. The common areas were delightful. On the other hand, not having a lift (or else no directions) made getting our luggage up to our room a bit of a struggle. Nonetheles... See more
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Review summary
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Reviews shaping this summary
Great location, really nice room. Coffee machine and fruit bowl was really appreciated. Check-in and -out straight forward and without any problems. Lighting was a little of a problem. Even providi... See more
Company replied
This is a lovely and spacious apartment. Very well equipt with adequate utensils and bedding. Our only issue was the fact that the lift was out of order, apparently for sometime but it was not r... See more
Company replied
The room was comfortable; the bathroom was a bit small and sometimes the WC smelled slightly, but the shower was very nice! The scones for breakfast were really tasty (I would have appreciated to know... See more
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Company details
Written by the company
For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need. Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need. With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission. Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open. We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier. Shortly: Joivy is here to help you find the space you need.
Contact info
Viale Monte Nero, 6, 20135, Milano, Italy
- customerexperience@joivy.com
- joivy.com
4.0
Great
4K reviews
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Reply from Joivy
Hello Olympia,
thank you so much for your feedback.
See you soon.
Joivy Team
Great maintenance
Both my shutters and curtains didn’t work properly anymore, but Kyle came in and had it all fixed within 15 minutes. My room’s much more livable now :)
September 7, 2026
Unprompted review
Reply from Joivy
Hello Lara,
thank you so much for your feedback.
See you soon.
Joivy Team
Nice apartment, a bit far from the old town
The room was spacious, and the sharing facilities such as kitchen and TV room are very nice.
What i did not like and i will be honest, is that there are many details in the room that need to be taken care of, the room needs some maintenance on different levels, and beside that, there was a cleanliness issue aswell.
September 7, 2026
Reply from Joivy
Hello Rony,
thank you so much for your feedback and comments. We hope to have the opportunity to host you again for a better stay!
Joivy Team
I stayed here with my dance group
I stayed here with my dance group, I booked tree studios and everything was fine. The appartments are very clean and comfort. They are in the downtown, which we like a lot. Communtication with hosts was so easy. For me, 10/10.
August 28, 2026
Unprompted review
Reply from Joivy
Hello Sara,
thank you very much for your feedback.
See you soon!
Joivy Team
Brilliant apartment
Brilliant apartment, exactly what we were after.
Great location, had the most amazing stay
August 16, 2026
Reply from Joivy
Hello,
thank you very much for your feedback.
See you soon.
Joivy Team
Room really too small with no space for…
Room really too small with no space for luggage and clothes.
September 4, 2026
Reply from Joivy
Hello Client,
thank you so much for your feedback and comments.
We hope to have the opportunity to host you again for a better stay.
Joivy Team
a super nice hotel
a super nice hotel, nice rooms and we loved the "little" coffee corner.
We will be back.
September 4, 2026
Reply from Joivy
Hello Liselotte,
thank you so much for your feedback.
See you soon.
Joivy Team
The apartment very nice and the…
The apartment very nice and the location also good.
September 4, 2026
Reply from Joivy
Hello Mohamed,
thank you so much for your feedback.
See you soon.
Joivy Team
Reply from Joivy
Hello Aussie,
thank you so much for your feedback.
See you soon.
Joivy Team
Terrible communication to the point I…
Terrible communication to the point I though I rented a scam. Will never use this company again. Sitting in a foreign country with no place to stay was terrifying experience. Crying on 1st day of vacation is NOT A GOOD LOOK
September 4, 2026
Reply from Joivy
Hello Papple,
We are truly sorry to hear about your experience and, above all, that you felt worried and uncertain about having a place to stay while abroad. We completely understand how stressful and frightening that situation must have felt, especially on the first day of your vacation.
Providing clear and timely communication is extremely important to us, and we sincerely regret that we did not meet your expectations in this regard. We certainly never want a guest to feel that they have been left without support or to question whether their booking is legitimate.
We are sorry that this experience affected the beginning of your vacation and that you have been left with such a negative impression.
Joivy Team
Great place
Location is great. Clean house. Nice shower. Communication was great.
September 3, 2026
Unprompted review
Reply from Joivy
Hello Yared,
thank you so much for your feedback.
See you soon.
Joivy Team
It was such a beautiful place in a…
It was such a beautiful place in a quiet neighborhood. Clean and comfortable!
September 4, 2026
Reply from Joivy
Hello Megg,
thank you so much for your feedback.
See you soon.
Joivy Team
Perfect location
We stayed only one night , the location in the Royal mile was perfect, close to train station, although we didn’t have contact with any staff person, it was easy to get in/out, it was clean and comfy.
July 30, 2026
Unprompted review
Reply from Joivy
Hello Norma,
thank you so much for your feedback.
We hope to welcome you again soon.
Joivy Team
We stayed at 30 Castle Street
We stayed at 30 Castle Street, Edinburgh. We experienced repeated loss of hot water, constant excessive ventilation noise and an access/security issue with the main entrance. Despite repeated contact, the problems were not properly resolved and we left two nights early.
JOIVY initially used the fact that the booking was “non-refundable” to reject a refund, despite us leaving because of documented problems with the property. They ultimately offered only 15%.
Very disappointing experience and customer handling.
September 4, 2026
Reply from Joivy
Hello Ragnhild,
thank you so much for your review. We are currently in touch with the dedicated team and we will be back to you as soon as possible with a response.
Joivy Team
Very easy check in and out
Very easy check in and out, the apartment was clean and exactly what we needed for our trip.
Great location for first time visitors and our two kids loved it.
September 4, 2026
Reply from Joivy
Hello Aris,
thank you so much for your feedback.
We hope to host you again soon.
Joivy Team
WiFi is shocking
WiFi is shocking
Asking guests to clean the dishes after themselves and put the rubbish together is totally unacceptable
September 4, 2026
Reply from Joivy
Hello Johnny,
Thank you for sharing your feedback. We’re sorry to hear that the WiFi did not meet your expectations during your stay. We understand how frustrating an unreliable connection can be.
Regarding the dishes and rubbish, these are simple house rules intended to help keep the accommodation clean and pleasant for all guests, and they are clearly communicated before and during the stay. We’re sorry if these expectations felt unreasonable or inconvenient.
Joivy Team
Lovely apartment in central area
Lovely apartment in central area. Was clean and well equipped. Helpful staff when had to contact.
August 20, 2026
Reply from Joivy
Hello Susan,
thank you so much for your feedback.
See you soon.
Joivy Team
Key collection issues
We had to pick up the key at a Cost Cutter supermarket but we couldn't get the key so we had to wait for an agent to come from your offices. This took about an hour from the first time we phoned. The agent was very helpful once she arrived and tried her best to find the keys and show us how everything worked. A more convenient and friendlier place to pick up the key may be better, the lady at Cost Cutte was not friendly at all.
September 4, 2026
Reply from Joivy
Hello Alison,
thank you very much for your feedback.
We are truly sorry to hear about your experience and we hope to have the opportunity to host you again for a better stay!
Joivy Team
Too expensive for an old building apartment!
Good location , not best , with nice kitchen but building is very old and many things are not working in the apartment, too small double beds. No elevator , we got our luggage’s on third floor by stairs ! Two hard for two families with children..very expensive for what was offered!
August 13, 2026
Reply from Joivy
Hello Maria,
thank you so much for your feedback and comments.
We hope to welcome you again for a better stay!
Joivy Team
Joivy was easy to deal with
Joivy was easy to deal with. They were prompt with answering questions and keeping us informed
September 4, 2026
Reply from Joivy
Hello Christine,
thank you so much for your feedback.
See you soon.
Joivy Team
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