The watch was delivered very quickly and was exactly as described. I am really happy with this purchase as I am a fan of G-Shock in general and this site was the best price I could find. I will use th... See more
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See what reviewers are saying
DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, wel... See more
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Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... See more
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I Ordered a II Ratio 1000m Freediver and really can't complain. The watch was shipped DHL and arrived very fast, and looking at it on my wrist, now amazing watch. The watch containers the nor... See more
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Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.7
Excellent
519 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect model watch
Fast delivery; however the model that I received was a different colour then the one I purchased - I purchased a blue victorinox inox automatic and got a black one..
I can’t be bothered with the return timeframe so I will keep the black one instead..
Other then that, the packaging, communication, price were good.
June 24, 2022
Unprompted review
Reply from DownUnderWatches
Dear Leigh,
We are pleased that you loved the watch purchase from our online store as well as our service. We are sorry for any inconvenience. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
First experience a good one!
This is the first time purchasing a watch from this company, it arrived in good time and the product was as described. Can't ask for more than that!
June 24, 2022
Unprompted review
Reply from DownUnderWatches
Dear Adrian,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Reply from DownUnderWatches
Dear Luke,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Delivery was quicker than expected.
Delivery was quicker than expected.
Online service was easy with no issues.
The watches were well packaged with no damage at all. Definitely use this site again.
May 30, 2022
Unprompted review
Reply from DownUnderWatches
Dear Ross,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
A very satisfactory experience
A very satisfactory experience, excellent service with my watch being delivered within within 5 days of purchase.
May 25, 2022
Unprompted review
Reply from DownUnderWatches
Dear Robert,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Fast service
May 15, 2022
Unprompted review
Reply from DownUnderWatches
Dear David,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
My order was promptly and safely…
My order was promptly and safely delivered to my address as required. I found the process easy and uncomplicated ordering this product and it was, as hoped, an excellent and quality product.
May 12, 2022
Unprompted review
Reply from DownUnderWatches
Dear Ruth,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Just brought a seiko snk357
Just brought a seiko snk357. Look goods and everything about watch is good. However when purchasing the watch please be careful as the weekly date is in English and some other language. This was not in description. So before buying I suggest to contact admin and confirm with them. I cut all tags and gave this as a gift. I assume they want all tags still attached. Oh well, learnt my lesson, can't trust the site description 100%
Order No: 10600958
Update review 26/05/2022.
The support has email me saying they are working to fix description for future purchases.
They also advised that for my inconvenience they will give me a good discount next purchase but has requested me to remove the review. Lucky I didnt because when I asked about a similar watch difference design, Another support replied to the email saying they are happy to give me 5% discount. (I was actually expecting 10% with max being 20% especially asking me to remove the review). 5% is pretty dissapointing offer. They should just said, thanks for feedback and they will look to fix description and that it. Overall they tried to make me happy but end up annoying me as a customer more. I definitely wont be coming back. Damage has already been done. I have also put it down to 1 star for wasting my time and requesting me to remove review for a 5% discount.
May 11, 2022
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
A lovely watch.
I love the beautiful watch I bought and it never took long to receive it.
May 6, 2022
Unprompted review
Reply from DownUnderWatches
Dear Ronald,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very impressed with my new Casio Solar
Bought a new Casio Model Solar and Bluetooth, it arrived in 4 days via DHL to Australia, it's genuine with warranty and all retail packaging, very impressed with this purchase.
May 3, 2022
Unprompted review
Reply from DownUnderWatches
Dear Wayne,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Got what I ordered
Got what I ordered, came when it was supposed to. No complaints.
April 7, 2022
Unprompted review
Reply from DownUnderWatches
Dear Ray,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Delighted with my purchase
Delighted with my purchase, once again great communication with honesty and quick delivery. I returned with confidence to pick up another watch. Highly recommended.
April 7, 2022
Unprompted review
Reply from DownUnderWatches
Dear Nik,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Easy to order so simple and the time it…
Easy to order so simple and the time it took to reach me was exceptional
April 6, 2022
Unprompted review
Reply from DownUnderWatches
Dear Roy,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Professional business.
Professional business.
I ordered from Australia.
Tracking/communication/shipping and the Seiko 5 Watch that i ordered, itself,
-arrived from Singapore warehouse in pristine (new) condition, authentic,
And complete with all relevent packaging/tags/papers.
First time buying from them, very happy :)
April 5, 2022
Unprompted review
Reply from DownUnderWatches
Dear Torben,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Seiko Pilot Chronograph
I ordered a Seiko Pilot Chronograph after seeing it online at DownUnderWatches. The price was very competitive and the ordering process simple and the sales team very helpful. The watch arrived within the advised time frame and I was kept well informed of the order's status. The outer transport packaging was first rate. And the watch arrived in perfect condition and I am very please with it. This was my first order through this company and it will NOT be my last.
April 5, 2022
Unprompted review
Reply from DownUnderWatches
Dear Chris,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great watch at great price
Great watch at great price. And their international delivery was quicker than our domestic one 😄
April 4, 2022
Unprompted review
Reply from DownUnderWatches
Dear Merillin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Faulty watch
Received a faulty watch although DownUnderWatches claim they inspect every watch before shipping. Unprofessional and untrustworthy. Will not be shopping from them again!
March 31, 2022
Unprompted review
Reply from DownUnderWatches
Dear Bozidar,
Sorry for the inconvenience caused to you, we always try to give best our customer. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. We have sent you our return address via email.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Excellent communication
Excellent communication. Fast shipping and polite staff. Highly recommended.
March 24, 2022
Unprompted review
Reply from DownUnderWatches
Dear Simon,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Prices were so competitive that I…
Prices were so competitive that I thought the watch might be a fake, but shipping times were great as well.
Definitely worth the consideration.
March 22, 2022
Unprompted review
Reply from DownUnderWatches
Dear Customers,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Smooth transaction
Smooth transaction, great communication and watch as described and well-presented.
February 8, 2022
Unprompted review
Reply from DownUnderWatches
Dear Sidarth,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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