ITS A CON !!
ITS A CON !!!
HAD DPF SOS COME OUT THE OTHER WEEK FOR DPF CLEAN. HE SPENT ABOUT 1/2 HOUR RUNNING HIS TESTS AND TOLD ME THAT IT WAS THE HEAT SENSOR SO I TOLD HIM TO GO AHEAD WHICH HE WANTED £75 FOR THE THAT VISIT WHICH I FIND STRANGE AS YOU NORMALLY PAY ONCE THE REPAIR IS COMPLETE, HE SAID HE WILL CALL LATER IN THE AFTERNOON WITH A DATE FOR THE REPAIR,NO CALL SO ICALLED THE NEXT DAY AND HE SAID HE WILL CALL BACK IN 1/2 HOUR NO CALL THAT DAY ! AFTER A FEW DAYS I CALLED AGAIN WAS TOLD CALL YOU BACK IN 1/2 HOUR ANG GUESS WAHT ? NO CALL BACK. HE JUST WANTS THAT £75 INITIAL FEE THEN OFF TO THE NEXT WITH NO INTENTION OF FIXING THE PROBLEM, I LOOKED AT THE SENSOR A SEE THE CABLE WAS DAMAGED SO I REPLACE TRHE SENSOR MYSELF, I WOULD ADVISE ANYONE TO NOT USE THIS COMPANY !!!
Reply from DPF SOS - Essex
Thanks for your review and sorry you feel that way but we charged you £75 for call out and diagnostics. As for you not getting your quotation or repair booked in we had a bereavement in the family since your initial visit but please accept our sincere apologies as this is no excuse for our service not being up to standard. I would also like to add we had you initially booked in for a DPF clean @ £210 if we were out to con you we would have carried out the clean regardless and then advised of the additional faults but we didn't we did a thorough diagnostics and ascertained that the dpf was good and if we had completed the works you would have paid a total of £138.99 including the initial £75. Saying its a con is a bit of a stretch. Yes we let you down due to unforseen circumstances and poor communication on out part but we definitely didn't con you.