DPH Removals&Storage Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly approach, making the entire moving process stress-free. Reviewers frequently highlight that the teams go above and beyond, carefully handling possessions and ensuring everything is placed exactly where desired. Many people appreciate the punctuality and responsiveness of both the removal teams and the office staff, contributing to a smooth and well-organized experience. Consumers consistently recommend this company, noting their exceptional service and the peace of mind they provide during what can be a challenging time.

What people talk about most

Service

Users describe positive interactions with service, highlighting the team's efficiency, politeness, and... See more

Staff

Customers had positive experiences with staff, consistently praising their politeness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our move was stress free. Aiden Ben and Kieron were fantastic, nothing was to much trouble, they were hard working , polite no bad language even when taking amongst themselves. T... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from the start. Gave us options of move on the day or use storage facilities. The three chaps on the day were great, efficient, methodical, patient & polite. Covered ca... See more

Rated 5 out of 5 stars

We first met Adele, the first member of the team who gave us an estimate of our removal requirements and cost. Which we willingly accepted. The removal team three very professional young men, Ben, D... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly from loading up to unloading into my new home. Great team very friendly and professional. Thanks guys. Adele and her college in the office were usually there to answer the p... See more

Company replied


Company details

  1. Shipping Company

Written by the company

DPH Removals Boston, Lincolnshire provide home and office removals, packing services and vehicle transportation in Lincolnshire, UK and Europe.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

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No recent history of asking for reviews

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5.0

All reviews

(357)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

DPH take the stress out of moving!

Moving is stressful - it’s one of life’s great mysteries why conveyancing is, hands-down, one of the most frustrating and upsetting experiences in life. However what is NOT stressful is letting DPH do the removals side of it. They were an absolute pleasure to deal with throughout the whole process. From the fab ladies in the office to the chaps with the lorries. We relocated from Yorkshire to Lincs and they also stored our stuff for nearly 3 months. I am wholeheartedly happy to recommend them. Thanks DPH!

December 20, 2024
Unprompted review
DPH Removals&Storage logo

Reply from DPH Removals&Storage

Thank you for the fantastic feedback, we’re so pleased that you were happy with everything, it was always a pleasure chatting with you! We all wish you the best in your new home.

Rated 1 out of 5 stars

Don’t take responsibility for…

Having recently reviewed this company due to disappointments we encountered and damage to our items, we received a rambling response pretty much blaming us for their bad practices. Yes , they did begrudgingly refund us the cost of a completely ruined brabantia kitchen bin , the other issues took another month to become apparent. Our freezer started leaking and we noticed damage to the casing. This had to be replaced. A new sofa was purchased. Kitchen cups and plates replaced because a whole box was broken. My iron had a crack in its casing . Their ‘ don’t look at us , look at them ‘ attitude hasn’t just been experienced by us but looking at their other reviews , there are several that say the same as we did. For example -
‘Your company moved us on the date we wanted, but there were a few things that got damaged during the move. We knew about wires that were pulled out of my mobility chair, which will not work now and there was slight damage to the top opening of a small chest freezer’
This was from another customer who received a rambling it’s your fault not ours reply from DPH.
these reviews are useful when deciding a company for such an important event like a house move.
If I had realised , I just wouldn’t have chosen this one !!

November 1, 2024
Unprompted review
DPH Removals&Storage logo

Reply from DPH Removals&Storage

Once again, as we stated in our response to your original review, we are all deeply hurt by this, after the entire team went above and beyond to keep costs down and to ensure that your move was completed as smoothly as possible under the circumstances.
Our sincerest apologies if you found our response rambling, but it was important to us that we took the time and responded to each of the points that you had made. Our response was not designed to place blame, but merely to advocate for ourselves and our values as a company.
We resent the implication that the refund on the dented bin was given ‘begrudgingly’ as this certainly wasn’t the case. We fully accepted that the damage to this item occurred whilst it was in our care and therefore there was never any hesitation that you would receive a full refund for this item. With regards to the damaged box contents, we would have to direct you to our terms and conditions which clearly state that owner packed items are not covered under the insurance. As I’m sure you are able to understand, from the insurance companies’ point of view there would be no evidence as to the state that item was in when it was packed or whether the item was packaged suitably. Our terms and conditions were supplied alongside the quote, and as always, we obtained a signed form stating that you had read and agreed to these terms.
With regards to you quoting another customer’s review, we never claim to be perfect; the nature of this job means that sometimes regardless of how careful we are, or the measures that we take, accidents can happen, and damage can occur. If we know or believe that there is a chance that we were at fault, then we will willingly try and rectify any issues. However, when false claims are made then we have the right to, and will, stand our ground and defend ourselves, as was the case with the damage to the sofa that you tried to claim. The damage was pre-existing and was discussed with you in front of the whole removal team, which at the time you acknowledged was due to age and excessive wear.
As always, we value all feedback from our customers and regret that in this instance you were dissatisfied with the outcome.

Rated 5 out of 5 stars

A Very Professional Company.

The company was so professional in all aspects of the job including arriving and delivering at the stated times. The 3 guys who undertook the move were so helpful, attentive and willing and ensured the move went according to plan. I would highly recommend this company

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from DPH Removals

Excellent service from DPH on our move from Lincolnshire to North Yorkshire. Very professional and got to give a shout out to Kieran, Adi and Ben the guys who actually moved us, very friendly and nothing was too much trouble.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommendable

I highly recommend this company. They arrived on time and were professional, friendly and helpful. Everything was delivered efficiently and carefully, despite them having to carry it up 4 flights of stairs. They even went the extra mile levelling my wardrobe doors so they didn’t catch. The price was very reasonable too. I’m very happy with a job well done.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

DPH Removals are excellent.

DPH Removals were amazing, efficient, highly organised and friendly. My house move went exactly as planned thanks to them and my pianos in particular were moved with great care. I can’t thank them enough.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

This was the second time that we used…

This was the second time that we used DPH for our house removals and they are consistently excellent. DPH we're calm, professional and able to adapt to a changing situation which resulted in short term storage and a rearranged delivery date. Darryl and his sons were friendly and hard working, nothing was too much trouble. They provided a personal service which is hard to find these days.Would highly recommend.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service; incredibly professional and kind throughout the removal.
Communication excellent beforehand, during and after.
Really lovely people.
Highly recommend to use this company.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Best removals decision

I approached this company to move my son into his own house, from the first contact I believed I was in the hands of professionals. On the day of the move the 3 man team turned up and quicker than I could offer a cup of tea all my sons possessions were out of the house ( self-packing service so it was moving boxes and heavy stuff), on reaching my sons house the van was empty within an hour, all possessions in the correct room and all undamaged. Best removals decision I have ever made

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

I used this company on 02/10/24 and I…

I used this company on 02/10/24 and I couldn’t have wished for a better experience. Nothing was too much trouble. I had a disability so couldn’t do much at all but from the first phone call to inquire they did everything they could to make the day easy as it could be. The crew that moved me were a wonderful polite well mannered lads with a lovely sense of humour. They made the day better. I would recommend them everytime and if i ever needed any more removals I’d go straight to them. Although right now I don’t I ever want to move again.
Thank you everyone and Good luck to Ben In particular. x

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I’ve used these twice and nothing has ever been lost or broken. My wife went into labour during our move in and the team carried on without me, placed everything where it should go and offered to video call me so I could ensure everything was perfect. This company is an absolute credit to the trade and we can’t thank them enough. 5 Stars doesn’t do them justice.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

The least stressful part of moving.

We can't thank them enough! The move went off without a hitch, helped by the cheerful crew who were willing to do much more than they needed. They were speedy and efficient and most importantly careful in everything they did. We'd recommend DPH to anyone!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend DPH for all…

Would thoroughly recommend DPH for all your removal needs. They were brilliant from the first contact Adele coming round to the guys that carried out the move. Great communication and turned up when and where they said as ours was not a standard moving house move. Don’t go anywhere else

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Cannot praise DPH Removals highly enough.

The initial quotation was undertaken with understanding, professionalism and gentle guidance when required. Subsequent dealings, including a cancellation, were dealt with in an understanding manner, any potential pressure immediately diffused and reassurances given.

On the great day the lads could not have been more helpful, going above and beyond the call of duty including performing tasks I expected to have to complete myself, nothing was too much trouble for them, almost, but not quite, making me feel guilty.

All in all DPH transformed a situation which was potentially highly stressful and unpleasant into what was actually quite an enjoyable experience. If I decide to move again after another 37 years I will definitely be using DPH once again.

Thank you all, you are brilliant!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

This is the second time I have used DPH after they moved us from Essex. On this occasion we needed our downstairs furniture removing for a few days so new flooring could be installed. They guys arrived on collection day promptly at 9 o’clock and in no time at all the items were loaded and stored using protective blankets. On the day agreed for return they again arrived promptly in the morning and carefully returned the furniture to where we needed it.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

From speaking to staff to arrange our delivery through to delivery men doing the job -plus a little extra to help us out -at no extra charge- the whole procedure was dealt with in a professional, careful and friendly manner.
I would - and will recommend them-to anyone.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Complex move made eazy

As they do, things became complex during our move but Adele and Debs came up with a rapid and efficient solution which worked out perfectly. Would not hesitate to recommend. Actual move went as well as it could. No substantial damage. Excellent work, everyone

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say? A professional move with out any problems and storage for 3 days until final move
All done cheerfully and with dedication
Can’t recommend you guys too highly!
Thoroughly recommend you!

July 2, 2024
Unprompted review

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