DPJ Workspace Reviews 4,031

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hi there, I just received a top quality DPJ standing desk Pro. Its desktop was firmly packed and in perfect condition. Assembling was quite straight forward, although the online PDF instructions... See more

Rated 5 out of 5 stars

Finally the desk got delivered with some delay. I am revising my rating now for the following reason. The root cause of delay was due to the forwarding company and not due to DPJ. DPJ after sales... See more

Rated 3 out of 5 stars

1) Parts of the table's legs coating was scratched off (possible it's due to UPS delivery). 2) One of the wrenches listed in the instructions as available was missing. 3) What could be improved is t... See more

Rated 5 out of 5 stars

Beautiful desk and speedy delivery! I needed a height-adjustable desk that was only 100cm wide and DPJ offered the flexibility in size I needed for my space. The walnut desktop on black frame is stunn... See more

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Cumbersome process of reporting damages

I have ordered a table and a chair which were delivered in two different packages. In both cases the packages came damaged, and the table suffered a damage which could be hidden by assembling the table such that the damage was facing downwards. The company required me to send a number of pictures (the process of reporting the damage should be simpler). I was given a discount of only 40 euros for what they claim to be a cosmetic damage. The damage was far from being insignificant and I believe a larger discount should apply.

September 5, 2024
DPJ Workspace logo

Reply from DPJ Workspace

Dear Alex,

Thank you for your comment.
We are sorry that the process requires some detailed pictures, it is necessary to asses and treat accordingly each claim that we receive.
In fact we offer a partial refund on order, depending on damages, and only as an alternative to a replacement when all requirements are met.
In your case we offered you a replacement or a discount, the latter being a solution that customers like for saving the environmental burden of trash minor scratches and additional transportation. And we thank you for choosing this.

We remain at your disposal.

Best regards,
DPJ Workspace

Rated 1 out of 5 stars

My N of 1 experience with DPJ…

My N of 1 experience with DPJ Workspace.com was abysmal, but this story points to systemic issues with the company.

They failed to deliver a desk on time, sending only an automated message about the delay. As a customer, I had to track the order myself, realizing something was wrong a week later.

David, their customer service agent, initially offered a replacement product that was 50% more expensive, which I accepted as a professional gesture. However, they later rescinded this offer. So even though my proactive behavior and invested time allowed them to better their operations, they offered no compensation or acknowledgment.

Moreover, without consultation, they split the delivery into two parts, forcing me to stay home from work for two consecutive days.

In total, I have invested over 4 hours dealing with this issue.

When considering a purchase from DPJ Workspace, I suggest you think about your hourly rate. It was not worth my time dealing with them and since they show no willingness to learn from their mistakes, outsourcing their errors to customers is likely to continue.

I strongly advise against using this company if you value reliability, proactive communication, and respect for your time.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

My package was delivered somewhere…

My package was delivered somewhere other than my home. UPS sent me an e-mail to tell me that the parcel had been delivered to an address, to a certain "Marie" whom I don't know.
In short, the parcel was either delivered elsewhere, lost, or has not yet been delivered.

In short, I'm disappointed and have to file a claim with UPS, which involves administrative steps I had absolutely no desire to take....


Translated with DeepL.com (free version)

August 23, 2024
DPJ Workspace logo

Reply from DPJ Workspace

Bonjour Monsieur,
Nous sommes navré qu'UPS ai livré votre commande à une mauvaise adresse/personne.
Nous vous avons contacté par email pour la marche à suivre.
Cordialement,
Team DPJ Workspace

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, desk is pretty heavy, electric motor works flawlessly and their customer service is really quick and efficient. That they ship with UPS is another plus.

July 25, 2024
Rated 3 out of 5 stars

Confusing user interface

The return to shopping when you have watched and changed the contents of the shopping cart is inconsistent and confusing.
After my first attempt at ordering and paying, there was a message in Swedish and the sale was broken off by you. There was no further message back to me as a client so I did not know the sale had failed.
As I did not receive an e-mail of confirmation, I suspected something went wrong and reordered with exactly the same input from me. Now, it seems to have succeeded.

June 21, 2024
Rated 1 out of 5 stars

I don't recommend this supplier

I don't recommend this supplier. I had to wait far over a week for the product to be shipped and before it was shipped, I cancelled the order. When calling them, the number responded as being not in use. This cancellation was totally ignored. Now I'm risking paying costs for sending this back, while they ignored my cancellation. They may be cheap, but not trustworthy! DON'T DO BUSINESS WITH THESE PEOPLE!

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Missing half of the product

My order was sent in two packages, the first delivered at my place,however, the second package was delivery at another address in a store called hornbach. I went to the store to try to pick up the package, and they could not find. I asked help to the company and UPS (their delivery company) but without success.

I have paid for a table which I don’t have fully and no help from the company!

May 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look