While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Well getting the mystery box states a mystery and then being so excited to get it to open it and 9 bottles of juice nothing else so WhatsApp use and use said you would send me a surprise gift and stat... See more

Company replied

Rated 5 out of 5 stars

Ordered last week and after some minor issues (no fault of Dr Vapes, for avoidance of doubt) my order arrived. 2 DOT AIO New and rare Iceburg edition. Dr Vapes only stockists so placed an order be... See more

Rated 1 out of 5 stars

I ordered vapes in November. I have been writing to them since December. now they are saying that the package have been delivered to my address and they can't do anything about it. Still sending... See more

Company replied

Rated 5 out of 5 stars

A great company to order nice juice from. The guys have a wealth of experience between them, are friendly, passionate and knowledgeable about their products. Fast despatch on orders usually sa... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

UK Award Winning Brand! We Supply Premium E Liquids Worldwide All Dat Stuff is available everywhere in the UK and most parts of the world! Get yours today!


Contact info

3.1

Average

TrustScore 3 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

• Great packaging.
• Fast serves.
• There is no gift inside the package:(

September 16, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Ra'ed,

Thank you for taking the time to leave us a review. We really appreciate your feedback!

Kind regards,

Dr Vapes

Rated 1 out of 5 stars

Well getting the mystery box states a…

Well getting the mystery box states a mystery and then being so excited to get it to open it and 9 bottles of juice nothing else so WhatsApp use and use said you would send me a surprise gift and stated with a free nic salt !!! So get the package and 1 nic salt 2 pens and a lanyard push the boat out will not oder from here again thank you

September 13, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Stephen,

Thank you very much for your feedback.
I'm sorry we didn't meet your expectations.
Reviewing your order, I can see a follow up package was sent out to you with more merchandise and a nic salt.

We've sold hundreds of Mystery Boxes and have never failed to leave a good impression on our customers, so your feedback would be much appreciated. Please do let us know what we can do, to ensure we meet your expectations.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Hello Doctor

Hello Doctor, I thank you for your trust. The shop is good, and the employees treat the sites more than excellent, but I have noticed the prices are somewhat high. Please, from the management of Dr. Vape, put symbolic and good prices for the Gulf. Thank you.

September 11, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hey Nawaf!

Thank you very much for your feedback, we really put in a lot of effort to ensure our customers get a great experience. We'll certainly review pricing for the Gulf market.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

A great company to order nice juice…

A great company to order nice juice from.
The guys have a wealth of experience between them, are friendly, passionate and knowledgeable about their products.
Fast despatch on orders usually same or next day.

There's always a discount code to use too.

Random free gifts is also a nice touch.

Would definitely recommend, lovely juice fantastic friendly small company.

September 10, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hey Piercing,

Thank you for your amazing feedback and continued support!
We really appreciate you taking your time to leave us a review.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Amazing

Amazing
Its worth to buy from Dr Vapes

September 9, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Ahmed,

Thank you for taking the time to leave us a review!
We really appreciate your feedback.

Kind regards,

Dr Vapes

Rated 4 out of 5 stars

Make sure the stock available For the customs

Everything is excellent but you have to check if the stock available or not Before we order

September 6, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Dee Jay,

Thank you for your feedback, we always try to ensure we keep all our products in stock, sometimes the demand for a particular product can be sky high. We appreciate your support.

Kind regards,

Dr Vapes

Rated 1 out of 5 stars

Does’nt taste as before

Does’nt taste as before. Maybe because of the shipment🤢

August 20, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Mohamed,

Thank you for your feedback, please do contact us at: info@dr-vapes.com
So we can look into how we can rectify your issues.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Excellent service

August 19, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Rayyan,

Thank you for your feedback, we really appreciate your review.

Kind regards,

Dr Vapes

Rated 1 out of 5 stars

I ordered on 5 of aug and i will recove…

I ordered on 5 of aug and i will recove it on 18 of aug ,
It take 5 days till aramex received the shipment after l conntact u
It very bad service

August 15, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Mohanad,

Thank you for your feedback. Unfortunately in these unprecedented times most couriers are experiencing delays. We always work closely with our couriers to ensure delays are minimised.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Good stuff

Dr. Vapes. I ordered the drip tank and the panther black and pink. So far I have tried the black in one of the drip tanks and it's very delicious, it has this distinctive taste. Delivery was very fast. I think I will order again soon and I recommend for everyone to give it a try.

August 15, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Sherif,

Thank you for taking the time to leave us a great review!
It's really appreciated.

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

AWESOME and PERFECT!!

August 12, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hey Yasu,

Thank you for your lovely feedback!

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, delivery was less than 24hrs and I'm really pleased with my vape that was recommended.

August 11, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Rachel,

Thank you for your lovely review, it's really appreciated!

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Fantastic customer service and very…

Fantastic customer service and very quick delivery! Thank you!

August 11, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Fezo,

Thank you for your feedback, we really appreciate your support!

Kind regards,

Dr Vapes

Rated 4 out of 5 stars

I like this one

August 10, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Yuta,

Thank you for your review!
Please do let us know what we can improve to gain a 5* review :-)

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Great service!

I’ve not used Dr Vapes before. Been waiting for a while for the Vapeshell to come into stock, spotted it on Dr Vapes before anywhere else and ordered it. Great service and delivery within 2 days. Also loving the sample of Pink Sour liquid..... bonus. Will defo be ordering some of that!

August 8, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Greggers!

Thank you so much for your review!

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Outstanding

Awesome company, Mo and the team all come from humble beginnings and continue to show it. Whether it's E-liquid, Tanks or Accessories no expense is spared. You want quality when you spend but the 'Dr keeps on creating Quality at a great price. Cannot recommend the company any more HIGHLY.

QUICK SERVICE
QUICK DELIVERY
GREAT PRICES
OUTSTANDING MORALS

what more can you want in a company. Keep up the amazing work team

August 7, 2020
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Anthony!

Thank you so much for your review!

Kind regards,

Dr Vapes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look