Draper of Glastonbury Reviews 

1,026
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the beautiful craftsmanship and warm materials. Consumers consistently note the wonderful comfort and superior quality of the footwear, observing that parcels always arrive safely and promptly. Purchasing items online is described as a smooth and straightforward process, while the customer support staff are always exceptionally helpful and polite. Some people were dissatisfied with the sizing, mentioning that the footwear felt a bit too snug or narrow in the toe area. Reviewers also noted that certain soles felt significantly thinner than previous versions or that delivery tracking updates were occasionally unclear.

What people talk about most

Product

Consumers find product to be deeply satisfying, frequently praising the excellent quality, beautiful... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship, comfort,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels arrive promptly, safely,... See more

Order

Reviewers highlight positive satisfaction with the online order process, describing it as easy,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exceptional delivery speeds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, delivered within two days on standard service. Excellent product - still wearing my last pair after three years daily wear. Still seem to be same quality. Price has risen slightly b... See more

Rated 5 out of 5 stars

Always the same quality of goods and customer care - the very best you can buy. So good that you don’t need to buy their goods often, great for customers but maybe not for their business so support t... See more

Rated 5 out of 5 stars

Easy & straightforward ordering online. Parcel arrived safely, properly packaged & promptly. This is my second pair of these slippers, same style & colour. This pair is for best!

Rated 5 out of 5 stars

I love this company. They listened patiently to my concerns and I am looking forward excitedly to shortly getting the Camilla 2 slippers in the size and colour to suit. I needed to size up from the fi... See more


Company details

  1. Shoe Store

Written by the company

We are an 80 year old family owned manufacturer of high quality sheepskin products, including slippers, boots, gloves, coats and rugs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,026)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Had a small problem with some recently bought slippers, phoned to enquire and was asked to return them. Soon after a replacement pair arrived. Excellent, efficient service. Would recommend. Large well known uk department store please take note.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Orders arrive quickly and the quality is excellent. I had to exchange 2 pairs of boots for a larger size and the process couldn’t have been easier. If only they had a greater colour range I would buy more boots.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality product.

Prompt delivery. Good quality and fit. I’m size 4 and was expecting the slippers to be tight initially but they are fine. Nice rubber non-slip sole.
Good to support a British company.

February 27, 2025
Rated 5 out of 5 stars

Great slippers

These are my second order for slippers from Drapers.
Easy to order and came quickly. These are the most comfortable slippers I've ever had. I love the style and colour.

February 25, 2025
Rated 5 out of 5 stars

Beautiful, high quality slippers

Beautiful slippers (sheepskin mule) - clearly very high quality and the fleece is so soft and comfortable… I feel happy every time I put my feet into them and am especially pleased to support a heritage business that ships from a few counties, rather than continents, away!

January 26, 2025
Rated 5 out of 5 stars

Great slippers

The sole is as thin as we needed it to be, in order to the floor being felt appropriately, to provide weight bearing feedback. The grip is perfect for carpet and wooden floor (not too much not too less, perfect). Also, they are very warm and comfortable. Easy to don and doff even for someone with poor mobility and dexterity. Hopefully they will last long.

January 26, 2025
Rated 5 out of 5 stars

The go to slippers supplier for Reynaud's sufferers

Two prior multiple purchases in store; first internet order. Extremely efficient on line ordering process and prompt despatch/delivery. As per prior purchases all items as clearly described/distinguished from alternatives on the Drapers portal were A1-OK.

January 16, 2025
Unprompted review

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