Drbikes Reviews 203

I ordered a item from these i payed for next day delivery i waited 14 days for item whe i compained they said i was acting like a child very rude people i will never purchase anything from them again.AVoid at all costs. Their customer services is awfull and they need to remove the person who is dealing with complaints asap

I am sharing this to warn the UK biking community. This retailer demonstrated a staggering lack of product knowledge and resorted to disgraceful intimidation tactics to avoid a standard return.

I purchased a set of Stomp Grips—a standard DIY part—which arrived with defective adhesive. The merchant’s 'expert' excuse was that an adhesive pad requires 'professional shop installation.' If a specialist bike shop truly believes a peel-and-stick adhesive pad is a complex mechanical task, they are clearly out of their depth. It was a transparent and embarrassing attempt to avoid a return that contradicts the manufacturer’s own DIY instructions.

Most absurdly, the merchant attempted to claim that requesting a return for a faulty item was 'fraud.' They even provided a 'Police Crime Reference Number' in a desperate attempt to intimidate me. It is hard to fathom how a business owner can be this clueless. Fraud requires dishonest gain; returning a defective physical item for a refund is a basic consumer right. Using the police as a 'heavy' to silence customers is a disgusting abuse of the system.

Thankfully systems like PayPal are there to protect consumers and provided a full refund once returned.

This business is rude, technically clueless, and legally illiterate. They prefer to throw around baseless police threats rather than provide basic customer service. Save yourself the headache and buy from a reputable dealer who actually understands the parts they sell.

UPDATE:

The merchant’s response above is a perfect example of the obstructive experience I’ve described. I would like to clarify the facts for the record:

No Abuse or Foul Language: The merchant’s claim of 'abusive language' is entirely fabricated to deflect from their own conduct. At no stage in our correspondence was any foul language used, nor were any threats made. Insisting on one's legal rights after being sold a faulty product is not 'abuse.'

Admitted Legal Failure: In their reply, the merchant admits they directed me to the manufacturer. Under UK law, the retailer is responsible for faulty goods, not the manufacturer. This is a basic failure of professional duty.

The 'Fraud' Invention: The merchant notably avoids addressing the fact that they accused a customer of 'fraud' and provided a 'police reference' simply for requesting a return on a £60 item. It is an absurd and malicious escalation of a simple civil matter.

The Outcome: If the merchant’s version of events were accurate, they would have won the dispute. Instead, PayPal reviewed the technical evidence and the manufacturer’s instructions, found in my favour, and mandated a full refund.

UPDATE 2

The merchant has now publicly admitted this is a 'simple stick-on product.' This directly contradicts their original reason for denying my refund, where they claimed the part required 'professional shop installation.' You cannot have it both ways. They manufactured a technical requirement to obstruct a return, then called it 'simple' to belittle the customer once they lost the case.

I have no interest in further correspondence with this business. Riders: let this owner's response be a warning of how they treat customers who receive defective stock.

STAY AWAY! sent me an oil filter for a yamaha rather than for my bike that is a kawasaki and took them over a week to send me the items so contacted their shop and was told they cant do anything as ebay purchases have nothing to do with them, they kept shutting me down and refused to fix the issue at hand! All i wanted is for them to send me the correct oil filter for my kawasaki ! Very bad customer service and very hard to deal with, absolutely atrocious ,Dr Bikes Shop, Dr Bikes Ebay account, Dr Bikes products and yet they say its got nothing to do with them and that i need to contact ebay, i made this purchase from their ebay shop Dr Bikes,case opened and now they want me to pay for the return for their mistake No chance, theyve also admitted they were at fault but yet refused to send me a replacement which is all i wanted . Never again am i going buy anything from them ever again the worst experience ever !
Kawasaki 1000 Ninja H2R P ZX1000 Motul V300 and Hiflo oil filter !

Would not touch this shop ever again , faulty goods and poor after sales really unprofessional

Terrible customer service
Listed an item as 1 day dispatch and Royal Mail tracked took 3 days to send and didn’t send tracked. I got in contact to find out what’s happening and got a very stroppy reply. See there feedback on eBay there’s loads all saying the same thing. Avoid at all costs

Reply to the laughable reply.
This is all avoidable if you run a company properly.

APPALLING EXPERIENCE.
Ordered an exhaust servo eliminator from their ebay shop for £46. The price was quickly hiked post-purchase to £58. 8 days after my purchase, the eliminator still hadn't arrived, so I very politely informed DRBikes of this & offered to give it another week. Without any consultation they decided to refund me, claiming that the item had been returned to them, but offering no proof or details about this. A refund was totally against my wishes and was never requested at any point. They refused to sell me a replacement item for the same price I had paid only a week earlier. Either the item wasn't in stock, or they wanted to sell it for more money. When I left them negative feedback on ebay, they responded by calling me ignorant for not supposedly not being in for a completely untracked delivery! They also lied about me requesting a refund, which was totally untrue. What they didn't know is that I have a video doorbell. I was never left any cards by Royal Mail, because the item never arrived at my house. Utterly staggering.

Stay well away horrendous company rude worst experience I’ve ever had buying bike parts use another company and save yourself the hassle and time will tell you they either have or can get your part when they don’t/can’t still kept my money for 6 weeks though without a single update until I contacted them and I was told they had no idea where my part is or how long it will be

Paying for next-day delivery from DR Bikes appears to mean paying extra to learn patience. “In stock” seems to be a decorative phrase, and customer service responses feel less like updates and more like improvisation. If PayPal refunds were a loyalty scheme, it would be the most reliable part of the transaction.

AVOID! Wrong parts sent and refused to rectify or refund, blaming me. A simple issue that could have been resolved easily, now I'll share this bad experience with any and everyone willing to listen.
UPDATE: the lengthy reply from this company is nothing more than hollow words, no action to resolve the issue caused by them has happened. So, I stand by my review and remain disappointed with the experience and very out of pocket with parts that don't fit my motorcycle.

Avoid this company – deliberately misleading and unethical!

I ordered parts to use with OEM components, but what I received were slimmer-than-standard and completely unusable. The company knew this but failed to inform me. When I questioned compatibility, they dismissed me and blamed me. After returning the items, they refused a full refund and withheld 20% as a “restocking fee”, even though the fault was entirely theirs.

This company misleads customers, refuses responsibility, and ignores basic consumer rights. Do not trust them under any circumstances.

Brilliant service! Have just bought a new bike so will be buying my mods with DrBikes 👍

Dan at DR bikes is such a legend, I've used him a few times now and always so fast and efficient to what parts i need for my bike and at reasonable prices. I would like the say thank you and will keep using you.

Purchased an Healtech ESE, unfortunately did not work (EML stays on) Ducati Hypermotard 950 DR Bikes replaced it immediately with no fuss at all.
still did not work so Healtech themselves came to the rescue and sent me a bespoke unit.
works perfect.
Fantastic Service from Both, highly recommend.

Always had great service from DR bikes with quick shipping. Even available on the phone to ensure parts are correct. Recently ordered some brake pads that went on back order, I was emailed by DR Bikes to advise. Their email hit my Spam as “Sales”@drbikes so please look out for this in your email. I missed it first time but DR bikes followed up with a chaser email as I hadn’t replied. Back order parts does occur from time to time, that’s fine I get it, all you can ask is good communication which is what I received. Top supplier and will continue to purchase with DR bikes in future.

Good experience with DR Bikes.
Initially gave them a call to check the figment for my bike and during the call I was quickly sent the installation instructions to look at for my peace of mind.
Ordered the exhaust online and it arrived as indicated at the best price I had found. Will definitely use them again.

It was a nightmare to return a defective item. Though Drbikes has a relationship with the supplier, they FORCED ME to provide proof that the item was faulty. It was emails, dismantling the bike for photos, and phone calls with the supplier until I finally achieved it. They don't respect consumer protection laws nor their trade contract as listed on their web. Beware!

Keep in mind that their shipping time is not from the moment of purchase, it's from the moment they ship the item. So, theoretically your order can be "processed" indefinitely but once it's shipped then, yeah, 1-2 days.
When I buy something and it says "delivery 1-2 days", I'd expect to receive the item within 2 working days. If you can't deliver on your promise, then don't promise.

PS. Also, they use FedEx to deliver parcels. FedEx will give you a time slot on the day when the parcel is to be delivered, then will not deliver the parcel between the stated hours. Their tracking page will not work. There will not be a text sent with an update. Good luck.

After ordering with this company they dispatched the incorrect parts, and after contacting them regarding the problem they have basically ignored me. Ordered chain and sprocket kit and was supplied 525 sprockets and a 520 chain. Sent them photos of the incorrect kit but there not interested or willing to fix the problems. I found them to be rude and disrespectful from the first contact. Still haven’t heard back from them regarding the issue.
So I’ve given up but if you’re thinking of using DR bikes then DONT. Absolutely disgusting.

Always approach DRbikes first when I’m looking for bike parts / kit. Majority of the time they are cheaper, and when they aren’t they are honest about it.

Good communication, and have gone above and beyond sorting out returns and replacements from product failure from Italy.

Definitely recommend them

ordered a part which said 1-2 days delivery and then got an order confirmation saying 1-2 day delivery i ordered on the Monday thinking ill have it in plenty of time for the weekend , it got to Thursday i hadn't heard anything so i e mailed them and they didn't even have the part in stock and said they had to order it in and it hadn't arrived yet, they recon they e mailed me i searched my e mail and there was no e mail , why even list something if you don't have it and if you don't why put 1-2 days delivery, so now we cant go this weekend , never will i use them again bad customer service
On the plus side they had no problem refunding