Drei Reviews 

Internet companies are the new Mafia families of our time. They offer UPTO a certain speed but demand the same amount of money each month. I checked my village on their availability map and it gave me 4G LTE. They sold me an (UPTO) 30Mbit contract. I rarely get 10, and as I am writing this I have a steady 2.4. ALL LEGAL...because 2.4 is UPTO 30. I have talked to the technicians and followed their instructions to no avail. The interesting thing is that at 4 or 5 am the strength is around 20 to 25. As soon as people wake up it drops down to 2 or 4....this is NOT my area, NOT the weather, NOT the router, but it is their signal strength. as I said MAFIA...and the governmental customer protection agency here in Austria or Europe does nothing about it....How about an UPTO monthly payment option. I will pay according to the service level. This month 3 Euros 50....DREI.AT the fastest internet provider ?....give me a break !!!!

I am absolutely disappointed with Drei. I was a customer for the last 2 years. I just checked my bank statements and Drei booked my payment twice. I just paid 60€ instead of 30 € and I feel scammed. I have reached out multiple times to the service team but only got back empty responses and flase hope by the customer service team. I am starting to look for other competitors to switch.

Went to Shopping City Seiersberg 1/4/2/11, 8055 Seiersberg to purchase this internet.

It is LTE in a zone where we get 4G coverage... we get 9 MBit/s, if we are lucky 20 MBit/s..

We live on the top most part of our appartment. We place our high quality modem(proven to work reliably) directly under a slanted roof window... there is no excuse other than this service is really a SCAM.

For us this is an absolute THEFT.

The best service one could wish for. I have been a customer of Drei for many years and the team on Mariahilferstrasse in Vienna is one of the reasons why I’m still with Drei. Shout-out to Mario at the shop. Very professional, competent, customer oriented and friendly.
Thank you for making my visit a very special one!

The worst internet I have ever had by far. The technical support knows barely anything, while on the phone with one of them complaining about my download and upload speed, their suggestion was just to get a faster option, which I did, but the speed remained the same. Horrible customer service, disgrace download and upload speed, and no concrete solutions ever being offered. On a top of that, there is many "small" charges they just add on your bill for no reason and pretend they have no idea about it. One star is too much, more like -5.

Not the best Provider

The only reason I started using Drei.at is because of the eSIM, which is a really good feature.

Other than that, there is nothing good about Drei.at

1. Intransparent. Random charges
2. Website is just average, no usable app
3. Coverage is average
4. Price is not good at all. Other providers give you more..

Very bad company, support and operators work without any technical knowledge and ability to solve problems that clients have. 90% of employees do not know English. They don't want to work on improving the system, the internet has a speed of only 9mb/s and we pay for 80mb/s. I suggest that their system be hacked by those who have knowledge of Linux systems. They do not deserve to work with such an approach. Every employee gave me wrong information. The first says you can switch to cabal, the second says you can't, the third says call tomorrow. When I asked if I would have 100mb/s, I got the following answer: it is completely normal when you buy a 150mb/s package that costs, say, 30-40 euros, that you will have about 80mb/s, and when I asked him what happens to the other 70mb /s that I pay, I get a response, so you have nothing and that's how it is. Fraudsters, liars, thieves.

Since the price increase for electricity they have lowered/shut down many of their Antennas and now i barely have any signal anywhere I go including in the city (Vienna)

I needed to change from my current prepaid mobile provider, to a more reliable service. I went to the Drei shop in Favoriten Strasse, Vienna and was helped by Nebo. Nebo was extremely helpful and able to assist me in English, as I do not speak German.
I found Nebo's assistance absolutely professional, friendly and helpful. He was very knowledgeable about the products, quickly identified my specific needs and set up my new sim contract in only a few quick minutes. I am highly impressed with the srvice from Nebo at Drei and will recommend this shop and person to anybody looking for any mobile related products or service.

In order to change my phone I first had to come 4(!) times and when finally I got my contract the iPhone became 40% more expensive. It’s the last time I prolonged the contract with Drei. I definitely have enough!

Written in English so everybody can see it.

I just called to change my plan from L to S thinking that I had purchased the contract that allows you to change plans or quit whenever you want. Turns out that I did not and that if you get the router for free, you can’t quit or change plans for two years. I was never informed about this when I purchased it at the store and when I repeatedly asked if I would have to stay a certain amount of time, they told me no. The agent that I talked to on the phone told me it’s not possible and terminated the call. He did not give me any options whatsoever. I don’t even want to quit it, I just want less mbs a month but they won’t even do that. Stay away from Drei and go to either A1 or Magenta in Austria.

They don’t give a crap about their customers.

1 star is too much. This is the worse internet I have witnessed in my entire life. My mobile data (from Romania on roaming ~25Mbps) is faster than this internet speed. (working remotely 1 week from Austria and my download speed is 0.3 Mbps)
I don't know how this company can survive and why Australians pay 20 euros for literally turtle speed internet.

After years of being a customer (when they were still Orange even), I had a problem with my data. We called to have it sorted out and customer service was rude, disrespectful, and completely unwilling to help or find a solution we could both be happy with. Searching for a new provider now (and recommending all my friends and family do the same).

What’s happened to this company? Everything was fine a month ago. I stupidly got a new cube and since then only problems. I can’t get into Netflix easily I can’t get into my app they keep asking for passwords I don’t have. I’m so sorry I changed the cube. The salesperson on Rennweg in Vienna only wanted me to take a new contact and in the end I’m the one spending my time time trying to work out what to do. I really liked it before, but now it’s added stress which we all don’t need

Written in English for the world to see.

Their customer service email (kundendienst at drei dot at) is possibly the worst customer service I have ever had the misfortune to experience. One sentence replies with no name that fails to address the reason you write to them. They then increase your tariff! Is this a phone company or daylight robbery?

Customer service is a non-existent JOKE. You are treated like a number, not a person. A demonstration of utter incompetence that is unfriendly. Drei's customer service is Austria IT'S WORST!

They make it impossible to change or cancel your contract: rude unhelpful employees in the SCS shop, pathetic customer service online.

The 1 star that almost everyone has given them on here is too good for them. Stay away, nothing but rude crooks who deserve minus stars if I could choose them.

The only thing I can recommend about DREI is to avoid them. Just read the reviews here, Englisch oder Deutsch, Drei ist voll ...

Super bad service! I really regret doing a contract with the firm in general. After I payed my monthly bill i got disconnected due to some problems with transmitting the bill to the central office and obviously untrained workers. When I asked why I was left without a connection and when they are going to turn it back on, because I already payed for it- there was no answer. When I ask for compensation, because they are causing me work/family connection difficulties- they proposed me just to pay once more the bill, but they said that cant offer me compensation. I am really shocked of this attitude to a LOYAL client. So be careful - you might regularly pay your bill, but stay without phone without reason! :)

Dogsh*i service. Kept calling for 3days, always waited like 30+min and nothing. Sent an email on December 12th 2020, got the reply 4 weeks later with a generic response that did not reply to any of my questions. "Thank you for your question u posted on bla bla, we are sure we have a deal for you and you can check them out on our website" How about replying to the questions in the email

the quality of drei services is awful! the internet signal is very weak - you cannot work from home! the employees are low educated, totally unhelpful and nasty!

This company is a disgrace. Their system is a complete mess and the service sucks, they are difficult to contact and the people from my experience not helpful at all. I would not recommend this phone/internet service to anyone. They are not even cheap! To make up for their bad service.