Drift Innovation  Reviews 

Purchased Drift Ghost XL in UK and dispatched 25.03.2021. Loud and constant noise when power on. Emails ignored. No phone support. Now giving notice of small claims court to obtain refund from company. Shocking.

Exellent service, with patience and consistent updates till my issue was resolved. Many companies could learn from Drift customer services.

Very professional, experienced and friendly assistance, got a feedback regularly, one happy customer.

I bought my Ghost X online, 4 years ago, does not want to charge, The assistance I receive where very good

Problem with my XL, dead. E-mailed them and after a few exchanges nothing...it appears if it doesn't involve changing a cable or pushing the reset...you are very much on your own. Shame because I wanted to like the camera, but it and the service from drift is just not up expectations...still under guarantee too.

Fast efficient response to query which was resolved completely.

I bought a Drift Ghost XL for my crash helmet, the reason I went for this camera is it has the external microphone capability, I bought the camera from a motorcycle shop. The camera works fine but the external microphone lead did not work, I searched the internet and it’s impossible to buy a replacement, I contacted Drift and still no reply from them one week later. I have returned the camera for a refund, Drift customer service is nonexistent I would never buy another Drift product.

Extremely helpful, pragmatic and proactive service to deal with a relatively minor breakage. All sorted very quickly - thank you!

I can only express more that a positive feedback on the customer care at Drift Innovation. They have answered timely to every request I made with non-standard replies but actually going exactly to the core of the question. As I said, notwithstanding the pandemic period they always replied within the day and always in a polite, friendly and professional matter. It was in fact thanks to the customer support (and I praise Ollie in particular) that I decided to purchase directly from them. Thank you and keep up the good work!

Drift very helpful.Initial enquiry was to try and locate 2x replacement remotes for my trusty early Ghost Hds,which have done brilliant service over the years.The Ghost is discontinued but Ollie found 2 replacement in old stock and sent them off with no demand for money!!.Have bought a Ghost XL in addition and if it gives the same service as the two others,I will be well happy.Excellent service

The waterproof microphone adaptor on my Drift Ghost XL developed a fault through wear and tear. Despite being out of the warranty period, the customer support was excellent, responding to my email promptly and sending me a replacement adaptor very speedily and without charge.

The customer service must be one of the worst companies to deal with once purchased an item and need any advice or support might as well talk to a wall

My wife got me a Drift Ghost X camera for my bike as I am a keen cyclist. The camera has been very disappointing. The buttons don't seem to have a definite action so it is difficult to operate. After a while the unit became unreliable, switching off on its own after a few minutes. Now, it is so bad (switching off after 10 seconds) that it is unusable. I tried master reset, wiping the memory card etc. without improvement. Drift customer service were difficult to contact, slow to respond and (when they found out it was outside the 1 year warranty) not interested in helping me fix it. Don't waste a lot of money on something that won't last!

What a terrible experience of both the camera and the company.

I bought a Drift Innovation Ghost X camera, it promised to be a safety camera and an action camera.
It was difficult to set up as the information given in the booklet and online are not sufficient. The App does not control the camera and i was instructed to control the camera from the tiny screen on the rear, the App is mainly for viewing footage.
The times i did use the camera it failed to record my ride all but one time. I came away with a couple of minutes of a 2 hour ride. Once the camera locked up upon starting. Multiple time the camera locked up and stopped recording mid ride. I have had to perform multiple hard-resets on the unit. Having owned the unit for less than 4 weeks i sought to return the unit as 'not fit for purpose' under the Consumer Rights Act 2015 and was told that their terms were 14 days for a return and refund...contrary to the CRA 2015.
Now i'm in the position where they are refusing to correspond with me and I may well have to raise a Small Claims Procedure against them in order to recoup my outlay.
Not impressed at all.

Edit: I returned the items after they reluctantly gave me a return address, proof of postage, proof of delivery. DI continued to insist that the item was not in their facility, they kept that up for almost 5 weeks.
I initiated a charge back though my credit card, and that was processed by my bank. Then suddenly DI claim to have found my item and are willing to process a refund.
What an awful product, what an awful company, consider very carefully whether you want to deal with them, i'd not recommend it.

What a discreet powerful little camera. I was unsure about some points during set up, not too crucial, but I contacted customer service and they went to great lengths to explain everything to me. Excellent and thanks.

Thanks again for the great service from the Drift Innovation team. I had a small crack that appeared near the lens on my Drift XL that let in water and caused the camera to malfunction. I spoke to Ollie and sent my camera off for inspection and they replaced it with a brand new camera without a quibble. Always helpful and nothing is to much bother for them, Thanks.

2nd purchase of action cams from Drift Innovation. First was a stealth 2 which I had for about 4 years. Seeing as I had no issues with it I have recently upgraded to a Ghost XL on inserting my microSD from my stealth 2 and attempting to format and then the camera completely locked up no buttons would work.

One email to Drift's Technical support and they replied with a series of solutions which were easy to follow and worked a treat. One happy customer again brilliant!!

Just awful, they just send you around in circles when you have a problem, then just ignore you. Apparently consumer rights and trading law do not apply to them. Don’t touch this company with a barge pole unless you can afford to lose £300 in a camera that will only last a year.

Drift 4k camera is hardly used, but noticed housing screws weren't holding case closed. Contacted Drift customer service, they replied they don't do repairs! By the time I had noticed the problem the camera was 2 weeks out of the 2 year warranty period. Drift would not entertain having it in for examination of the failure. Only wanted me to buy a replacement.
This camera gets extremely hot when in use, almost too hot to hold. Drift info say this is normal. I suspect this heat has caused the screws to fail but Drift refuse to accept this as even a possibility and wont have it in for examination. Basically they choose to ignore the possibility they have a problem.

Steer clear if you expect product reliability and value, or good customer service for the high price you pay.

The guys a Drift really helped me out when I had a small problem that I created. I sent back back the camera and they turned it around very quickly. Excellent communication throughout.

I purchased a Ghost XL from J&S Accessories in Leeds back in June 2020. At first I was pleased, the image was good and so was the battery life.
The problems began when I tried to plug in an external mic. The plug would not screw in far enough to turn on the mic indicator. I contract Drift and have had a whole series of emails that seem to be about putting me off. Delay, delay, delay...now they just aren't helping me at all.
So I have a camera and I can't use for it advertised and intended purpose (motor vlogging),only the built in microphone works which is useless when riding as it only records the engine noise and wind noise, the microphone inside the helmet will not connect or record my voice whatever i try!, after a stream of useless email responses from Ollie at Drift he eventually sent me a set of replacement "O" rings, these did absolutely nothing to help and Ollie's response to this was basically "tough luck"there is nothing else we can do, you will have to return the camera to J&S Accessories for a replacement! (i dont bl**dy think so!!!)
My advise to Drift is either, come clean and own up to what is clearly a very common fault with the XL and take the camera back OR expedite the fix so I can use the camera. Neither seem to be an option.